Servicio rápido y humano
Excelente servicio al cliente. Siempre responden muy rápido y realmente se ponen en los zapatos del cliente para encontrar la mejor solución. Se nota su compromiso por ayudar y brindar una buena experiencia. ¡Muy recomendable!
Yomobile
Excelente aplicación, buen contenido y grandes ofertas 10/10
Atención al cliente
Tuve un problema con mi plan pero me ayudaron a resolverlo rápido, gracias a Ari y a Memo que me ayudaron a resolverlo
Worst experience ever
I do the eSIM and it stop working on the 3rd day , there customers support doesn’t worth it I texted them both email and the app they only text once and disappeared
terrible service
i am sick and tired of the customer service. i don’t know what it is, but they reply very so. and even when they do reply the problem is never solved. i suggest if you have a choice do not use this company because i am regretting it as i type this review.
Stay Away from This App – Serious Privacy and Performance Issues
Ever since I started using this Mexican phone provider, my iPhone has been acting up in ways I’ve never experienced before. The phone glitches constantly, the battery drains abnormally fast, and it gets unusually hot. I’ve even seen my screen freeze and typing delays, which has never happened until after I got the free trial.
What’s even more disturbing is that I never authorized auto-pay, yet they charged me anyway. There’s no clear way to contact customer service—no live support number, no real help—which raises major red flags.
I strongly believe they’re accessing devices using IMEI numbers. It feels like my phone has been compromised since the moment I signed up. Something is seriously wrong here.
Do not download or use this app. There are better phone providers out there.
What’s even more disturbing is that I never authorized auto-pay, yet they charged me anyway. There’s no clear way to contact customer service—no live support number, no real help—which raises major red flags.
I strongly believe they’re accessing devices using IMEI numbers. It feels like my phone has been compromised since the moment I signed up. Something is seriously wrong here.
Do not download or use this app. There are better phone providers out there.
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Horrible customer service and impossible to cancel
I canceled this line after some horrible experience and yet I was still charged and dealing with their customer. Service is ridiculous. They have one person that answers everything. Her name is ASYA and honestly that person should not be working there. The only response I’ve gotten from her is the scripted intro that she pasted saying that she’s going to be your ninja for the day but like a ninja, she just disappears and never comes back on the line.
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Poor Customer Service
Because I cannot get an answer from Customer Service after writing them about my problem my phone is disconnected. They’ve charged my account and has received the money 10 days before the bill was due. But yet my phones turned off. I can’t get an answer from Customer Service . I write them with my concerns and I get back. How can we help you? I’m here to help if you need assistance let me know. After I already reached out for help.!
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No help
I’ve been waiting and waiting for someone to answer me and reset my network since my data isn’t working, I payed and I can’t even use it, this happened last month when I paid my bill my service stopped and the guy manually went in and reset my network and then it worked perfect, but this month I can’t get nobody to do it for me, so upsetting
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Scam
I’ve been trying to get in touch with the customer service after making purchase and I can’t activate the eSIM
Waste of money
I can’t install the eSIM!
Bad customer service
Customer service takes way too long to get back to you and you can’t transfer the number
Response from developer
Hey there, I hear you, and I completely understand your frustration. 😞 Our goal is to provide fast and efficient support, and I’m really sorry that you had a bad experience. I’d love the chance to make this right—please email me at ricardo.mendez@yomobile.com, and I’ll personally assist you with your issue. Let’s get this resolved together. 💙
Once you pay, no service and you are throttled down
And I can’t sign in now. Been trying to get a refund on the additional line I purchased and the remaining 28 days of service I have, but surprise surprise i also can’t log into my account now unless it’s web browser.
WARNING DO NOT SHOP HERE
I am warning you do not go with this company. Honestly, they have the worst customer service ever they do not help you they laugh at you. Yes, you can create as many tickets as you want, but they only close them and never respond and do not help you at all. They only copy and paste information that is not helpful at all. I have been trying to get a refund for the past two days and all they do is ignore my messagesand this is ridiculous. Now I am glad I was not able to port my number over when it was suggested to do because I probably would have never been able to pour out due to the lack of help or empathy. This company has towards new customers, so please do not shop here. I am warning you Shop at your own Risk.
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Don’t recommend Worst service ever
Of course First Free month of Service worked great !!! Fast and Efficient once it got to the payment month everything slowed down , barely have any service , one bar everywhere I go my apps are super slow , my connection slow everything just GARBAGE !!!!!
What a way to pull people in and lie to them false advertising please stay away they lie fraudsters This is literally a waste of money when I gave them a chance to try something different but I got scammed
They won’t even let you cancel with out speaking to them , we as the client should have the option of doing those things remotely
What a way to pull people in and lie to them false advertising please stay away they lie fraudsters This is literally a waste of money when I gave them a chance to try something different but I got scammed
They won’t even let you cancel with out speaking to them , we as the client should have the option of doing those things remotely
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Response from developer
Hi there, I completely understand your frustration, and I’m truly sorry that your experience hasn’t lived up to your expectations. 😞 We always aim to provide reliable service, and it’s disappointing to hear that you’re having issues after your free trial. I’d love to take a closer look at what’s happening with your connection and assist you in any way possible. Please reach out to me directly at ricardo.mendez@yomobile.com, and I’ll make sure your concerns are properly addressed. Your feedback is important, and I truly want to help turn your experience around. Looking forward to hearing from you soon! 💙
Stole my money after trial
I paid my $60 for my service to continue and it’s been 4 days and still I have no service on my phone. Good luck trying to get customer service to help you they have not answered any of my emails. Now I gotta go spend another$60 to get service somewhere else ! So not ok! Nothing was done r fix it .. don’t water your money
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Customer service
I’ve used it for like 5 days. I want to cancel the payment they are going to take from me. To do that you need to talk to customer service. I have so far talked to 8 people in the app. Every time we get to the last step they disappear. Normally they leave before we get to that part. So I did the email and same thing no reply. This is the 3rd day of me tryin to stop them from doing a charge in future. Also just tryin to cancel this plan. I want to open a different one.
Update. You can get a person easy if you use the play store app to contact the customer service for the app.
Update. You can get a person easy if you use the play store app to contact the customer service for the app.
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Needs modification
Most of the app is in Spanish with no option to change it. Like half of the app is English other is Spanish. The games all Spanish so can’t really earn the coins. Service is spectacular and data is fast! The language is the only down fall. Change that and I’d give 5 stars!
Updated
I was pleased with the first free month the service was great high speed data no issues when I went to renew my service cash app declined it at first trying to warn me I accepted it though and now I’m out 60 bucks I tried to contact customer support they are non existent - I’m not sure if it took awhile to process(a few hours) or whatever but my service is restored everything is fine but the lack of customer support is my only ick! Besides that I’m pleased
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Best phone service I’ve had in awhile
Especially for it being a not extremely well known company or anything their free trial has been awesome way better than others I’ve tried out plus you can mint nfts within their app for free!!
