YO Mobile appears to be a legitimate app. The AppsHunter Legitimacy Score for YO Mobile is 85 out of 100 points across 7 verification signals from App Store and developer data.

YO Mobile User Reviews

Name: YO Mobile
Rating: 4.58908 (550 reviews)

YO Mobile

Yonder Media Mobile Inc.

🔧 Utilities

🎬 Entertainment

Customer Experience

Positive experience39.0% of reviews

Neutral4.9% of reviews

Negative experience56.1% of reviews

~ Based on 41 written reviews from the US App Store.

What users say

Summarized from real user reviews of YO Mobile. Based on 550 reviews and a 4.6/5 average, it highlights the 7 positives and 13 negatives reviewers mention most about this Utilities app.

Positive things

🚀Fast and reliable service during free trial period
💰Affordable pricing and value for money
🎮Entertainment features and NFT minting capability
👥Family plan options available
📱High-speed data when service works
🌟VIP treatment and community feel
🎙️Quality entertainment content and radio programs

Negative things

😤Extremely poor and unresponsive customer service
⏱️Customer support takes days or weeks to respond
🚫Service stops working after payment/trial ends
💳Unauthorized charges and difficult refund process
🔌Throttling and service degradation after payment
📵No live phone support available
🤖Robotic and copy-paste customer service responses
🌐Language settings stuck in Spanish with no toggle option
🚫Impossible to cancel without speaking to support
🔐Security concerns and potential unauthorized device access
⚠️False advertising and bait-and-switch tactics
🔋Battery drain and device overheating issues
📱App crashes and freezing problems

Is YO Mobile Safe?

YO Mobile appears safe based on user ratings. AppsHunter Safety Score for YO Mobile is 91/100.

This assessment is based on 550 user ratings, with an App Store average of 4.6/5.

Safety Analysis

89.5% of ratings point to a safe experience

2.5% of ratings suggest some concerns

8.0% of ratings point to a risky experience

~ Based on 551 App Store ratings for YO Mobile.

Is YO Mobile Legit?

YO Mobile appears to be a legitimate app. AppsHunter Legitimacy Score for YO Mobile is 85/100.

Based on 85 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Yomobile

Excelente aplicación, buen contenido y grandes ofertas 10/10

Canekkg

4 months ago

Atención al cliente

Tuve un problema con mi plan pero me ayudaron a resolverlo rápido, gracias a Ari y a Memo que me ayudaron a resolverlo

Guadalupeas97

6 months ago

Worst experience ever

I do the eSIM and it stop working on the 3rd day , there customers support doesn’t worth it I texted them both email and the app they only text once and disappeared

Cassandra long

7 months ago

Response from developer

Hi Cassandra, Thank you for taking the time to share this — I completely understand how frustrating it must feel when your eSIM stops working unexpectedly, especially after only a few days. That’s not the experience we want for any of our users. Based on feedback like yours, we’ve made changes to how we monitor early connectivity drops and how follow-ups are handled, so no message gets lost or left without continuity. While there are technical factors that can affect service depending on location and network behavior, we also recognize that consistent communication is just as important. I’d really like to personally review what happened with your case and help find a fair solution. Please feel free to write to me directly at ricardo.mendez@yomobile.com — I’ll take care of it myself. 💙 Warm regards, Ricardo

terrible service

i am sick and tired of the customer service. i don’t know what it is, but they reply very so. and even when they do reply the problem is never solved. i suggest if you have a choice do not use this company because i am regretting it as i type this review.

cunnfnjv

a year ago

Stay Away from This App – Serious Privacy and Performance Issues

Ever since I started using this Mexican phone provider, my iPhone has been acting up in ways I’ve never experienced before. The phone glitches constantly, the battery drains abnormally fast, and it gets unusually hot. I’ve even seen my screen freeze and typing delays, which has never happened until after I got the free trial.

What’s even more disturbing is that I never authorized auto-pay, yet they charged me anyway. There’s no clear way to contact customer service—no live support number, no real help—which raises major red flags.

I strongly believe they’re accessing devices using IMEI numbers. It feels like my phone has been compromised since the moment I signed up. Something is seriously wrong here.

Do not download or use this app. There are better phone providers out there.

Everydamnnicknameistakenhere

a year ago

Response from developer

Hi Nick, We’re really sorry to hear about this experience. It’s absolutely not the standard we aim for. What you’ve described is serious, and I want to personally look into everything you mentioned, especially the unauthorized charge and technical concerns. Please email me directly at ricardo.mendez@yomobile.com — I’ll make it my priority to get clarity and provide support. Sincerely, Ricardo M. – Customer Service Manager

Horrible customer service and impossible to cancel

I canceled this line after some horrible experience and yet I was still charged and dealing with their customer. Service is ridiculous. They have one person that answers everything. Her name is ASYA and honestly that person should not be working there. The only response I’ve gotten from her is the scripted intro that she pasted saying that she’s going to be your ninja for the day but like a ninja, she just disappears and never comes back on the line.

SayTen369

a year ago

Response from developer

💔 “I canceled this line after some horrible experience…” Hi Say ten, I'm truly sorry to hear about this experience — it’s deeply disappointing to know that we fell short, and I want to personally apologize for the frustration you went through 😞 At Global YO, we value every single customer, and when we miss the mark, we want to fix it — no excuses. My name is Ricardo Méndez, and I’m the Customer Service Manager here. I’d like to personally investigate what went wrong and make sure your concerns are properly addressed. Please send me an email directly at ricardo.mendez@yomobile.com so I can follow up with you personally 🙏 Your voice matters to us — and I’m committed to making this right. Warmly, Ricardo Méndez Customer Service Manager | Global YO 💙

Poor Customer Service

Because I cannot get an answer from Customer Service after writing them about my problem my phone is disconnected. They’ve charged my account and has received the money 10 days before the bill was due. But yet my phones turned off. I can’t get an answer from Customer Service . I write them with my concerns and I get back. How can we help you? I’m here to help if you need assistance let me know. After I already reached out for help.!

Across1978

a year ago

Response from developer

Hey there, I hear you, and I completely understand your frustration. 😞 Our goal is to provide fast and efficient support, and I’m really sorry that you had a bad experience. I’d love the chance to make this right—please email me at ricardo.mendez@yomobile.com, and I’ll personally assist you with your issue. Let’s get this resolved together. 💙

No help

I’ve been waiting and waiting for someone to answer me and reset my network since my data isn’t working, I payed and I can’t even use it, this happened last month when I paid my bill my service stopped and the guy manually went in and reset my network and then it worked perfect, but this month I can’t get nobody to do it for me, so upsetting

Katiebug7696

a year ago

Response from developer

Hey Katie, I completely understand how frustrating this must be, and I’m really sorry for the delay in getting your service working. 😞 You should never have to wait this long for a simple reset, especially when you’ve paid for a plan and are relying on us to keep you connected. I’m Ricardo, the Customer Service Manager, and I want to personally help fix this for you. Please send me an email at ricardo.mendez@yomobile.com, and I’ll make sure we get this resolved as quickly as possible. Your time matters, and we truly appreciate you giving us the chance to make things right. 💙 We value you as a customer, and I want to ensure you never have to deal with this issue again. Thank you for your patience, and I look forward to helping you directly!

Scam

I’ve been trying to get in touch with the customer service after making purchase and I can’t activate the eSIM

Rarelordknows

a year ago

Waste of money

I can’t install the eSIM!

ianiconmichael

a year ago

Bad customer service

Customer service takes way too long to get back to you and you can’t transfer the number

Across1978

a year ago

Response from developer

Once you pay, no service and you are throttled down

And I can’t sign in now. Been trying to get a refund on the additional line I purchased and the remaining 28 days of service I have, but surprise surprise i also can’t log into my account now unless it’s web browser.

KrysKhaos111

a year ago

Response from developer

Hey Kris, I’m really sorry to hear about this situation. 😞 That’s definitely not the experience we want for our customers, and I completely understand how frustrating it must be. Please reach out to me directly at ricardo.mendez@yomobile.com so I can personally review your account and help you with the refund. I’ll do everything I can to get this sorted for you ASAP! Looking forward to helping you out. 💙

WARNING DO NOT SHOP HERE

I am warning you do not go with this company. Honestly, they have the worst customer service ever they do not help you they laugh at you. Yes, you can create as many tickets as you want, but they only close them and never respond and do not help you at all. They only copy and paste information that is not helpful at all. I have been trying to get a refund for the past two days and all they do is ignore my messagesand this is ridiculous. Now I am glad I was not able to port my number over when it was suggested to do because I probably would have never been able to pour out due to the lack of help or empathy. This company has towards new customers, so please do not shop here. I am warning you Shop at your own Risk.

YonMartz

a year ago

Response from developer

Hey there, I’m really sorry to hear about your frustration. 😔 Customer service should always be helpful and responsive, and I regret that we didn’t meet your expectations this time. I’d love to personally make sure your concerns are addressed properly. If you’ve been struggling to get a refund or get support, please email me at ricardo.mendez@yomobile.com, and I will personally look into your case to find a resolution for you. Your satisfaction is incredibly important to us, and I want to ensure that you feel heard and valued. Please reach out, and I’ll do everything I can to assist you. 💙

Don’t recommend Worst service ever

Of course First Free month of Service worked great !!! Fast and Efficient once it got to the payment month everything slowed down , barely have any service , one bar everywhere I go my apps are super slow , my connection slow everything just GARBAGE !!!!!

What a way to pull people in and lie to them false advertising please stay away they lie fraudsters This is literally a waste of money when I gave them a chance to try something different but I got scammed

They won’t even let you cancel with out speaking to them , we as the client should have the option of doing those things remotely

Cockslave24

a year ago

Response from developer

Hi there, I completely understand your frustration, and I’m truly sorry that your experience hasn’t lived up to your expectations. 😞 We always aim to provide reliable service, and it’s disappointing to hear that you’re having issues after your free trial. I’d love to take a closer look at what’s happening with your connection and assist you in any way possible. Please reach out to me directly at ricardo.mendez@yomobile.com, and I’ll make sure your concerns are properly addressed. Your feedback is important, and I truly want to help turn your experience around. Looking forward to hearing from you soon! 💙

Stole my money after trial

I paid my $60 for my service to continue and it’s been 4 days and still I have no service on my phone. Good luck trying to get customer service to help you they have not answered any of my emails. Now I gotta go spend another$60 to get service somewhere else ! So not ok! Nothing was done r fix it .. don’t water your money

Juggleurnutz

a year ago

Response from developer

Hi Juggle! 💚 I’m really sorry for the delay in your service activation. That’s absolutely not the experience we want you to have! I understand how frustrating it can be when you’ve already paid and are still waiting for service to start. I’d love to personally check what happened and find a solution for you right away. Please email me at ricardo.mendez@yomobile.com, and I’ll make sure your case gets the attention it deserves. We’re here to help, and I truly appreciate your patience. Wishing you a wonderful holiday season, and I hope we can turn this experience around for you! 🎄✨

Customer service

I’ve used it for like 5 days. I want to cancel the payment they are going to take from me. To do that you need to talk to customer service. I have so far talked to 8 people in the app. Every time we get to the last step they disappear. Normally they leave before we get to that part. So I did the email and same thing no reply. This is the 3rd day of me tryin to stop them from doing a charge in future. Also just tryin to cancel this plan. I want to open a different one.

Update. You can get a person easy if you use the play store app to contact the customer service for the app.

dexterslab710

a year ago

Response from developer

Hi Dexter, I’m really sorry for the frustration you’ve faced with canceling your plan. That’s definitely not how we want things to go. 💙 I want to personally make sure this gets resolved for you. Please send me an email at ricardo.mendez@yomobile.com, and I will take care of this ASAP. We truly appreciate your feedback and your patience!

Needs modification

Most of the app is in Spanish with no option to change it. Like half of the app is English other is Spanish. The games all Spanish so can’t really earn the coins. Service is spectacular and data is fast! The language is the only down fall. Change that and I’d give 5 stars!

Jess420R

a year ago

Response from developer

Hey Jess, thanks for your honest feedback! 😊 We’re thrilled you love the service and fast data, but we totally understand that the language mix can be frustrating. The good news? We’re actively working on improving the app’s multilingual experience! 💙 We appreciate your patience and hope to make your next experience even better!

Updated

I was pleased with the first free month the service was great high speed data no issues when I went to renew my service cash app declined it at first trying to warn me I accepted it though and now I’m out 60 bucks I tried to contact customer support they are non existent - I’m not sure if it took awhile to process(a few hours) or whatever but my service is restored everything is fine but the lack of customer support is my only ick! Besides that I’m pleased

Skychi200

2 years ago

Response from developer

Hey Skychi, I truly appreciate your honest feedback. 💙 I’m glad your service was restored, but I completely understand how frustrating it must have been. Customer support should be quick and accessible, and I’d love to hear more about your experience to improve. Please email me at ricardo.mendez@yomobile.com, and I’ll personally assist you! 📧🚀

Best phone service I’ve had in awhile

Especially for it being a not extremely well known company or anything their free trial has been awesome way better than others I’ve tried out plus you can mint nfts within their app for free!!

Bubblegumbratt

2 years ago

Response from developer

Hey there! 🎉💚 This is exactly what we love to hear! We’re so glad you’re enjoying your free trial and our NFT features. We believe in bringing innovation to mobile services, and it’s amazing to know you’re having a great experience. 🚀 If you ever need anything, we’re here to help! Thanks for being part of our Global YO community, and we hope you have a fantastic holiday season! 🎄✨

The horrific experience and waste of time

Stay away from Yo mobile! Can’t get a hold of a live agent nor do they have a customer service telephone number. All is done through text message and will take hours even days in replying back with a vague and generic reply. They are incompetent and will not port your number over to them. These guys are a scam

Rawonly

2 years ago

Response from developer

Hey there! 😞 I completely understand your frustration, and I want to personally assist you. Our goal is to provide smooth and efficient support, and it’s concerning to hear that you had trouble reaching us. Could you please email me at ricardo.mendez@yomobile.com? I will personally look into your case and make sure we get things resolved for you. Your feedback helps us improve, and I truly appreciate you bringing this to our attention. We’re always working on enhancing our customer service experience, and I’d love the chance to make things right for you! Wishing you happy holidays! 🎄✨