Yomobile
Atención al cliente
Worst experience ever
Response from developer
Hi Cassandra, Thank you for taking the time to share this — I completely understand how frustrating it must feel when your eSIM stops working unexpectedly, especially after only a few days. That’s not the experience we want for any of our users. Based on feedback like yours, we’ve made changes to how we monitor early connectivity drops and how follow-ups are handled, so no message gets lost or left without continuity. While there are technical factors that can affect service depending on location and network behavior, we also recognize that consistent communication is just as important. I’d really like to personally review what happened with your case and help find a fair solution. Please feel free to write to me directly at ricardo.mendez@yomobile.com — I’ll take care of it myself. 💙 Warm regards, Ricardo
terrible service
Stay Away from This App – Serious Privacy and Performance Issues
What’s even more disturbing is that I never authorized auto-pay, yet they charged me anyway. There’s no clear way to contact customer service—no live support number, no real help—which raises major red flags.
I strongly believe they’re accessing devices using IMEI numbers. It feels like my phone has been compromised since the moment I signed up. Something is seriously wrong here.
Do not download or use this app. There are better phone providers out there.
Response from developer
Hi Nick, We’re really sorry to hear about this experience. It’s absolutely not the standard we aim for. What you’ve described is serious, and I want to personally look into everything you mentioned, especially the unauthorized charge and technical concerns. Please email me directly at ricardo.mendez@yomobile.com — I’ll make it my priority to get clarity and provide support. Sincerely, Ricardo M. – Customer Service Manager
