Servicio rápido y humano
Yomobile
Atención al cliente
Worst experience ever
Response from developer
Hi Cassandra, Thank you for taking the time to share this — I completely understand how frustrating it must feel when your eSIM stops working unexpectedly, especially after only a few days. That’s not the experience we want for any of our users. Based on feedback like yours, we’ve made changes to how we monitor early connectivity drops and how follow-ups are handled, so no message gets lost or left without continuity. While there are technical factors that can affect service depending on location and network behavior, we also recognize that consistent communication is just as important. I’d really like to personally review what happened with your case and help find a fair solution. Please feel free to write to me directly at ricardo.mendez@yomobile.com — I’ll take care of it myself. 💙 Warm regards, Ricardo
