No Family Internet Controls
Unable to set downtime for devices
BBek4Jesus
The BEST!
I always had Verizon and was scared to make a switch. That was a huge mistake on my part!!!!
Switching has been the best decision ever!! I have no complaints with coverage, or online assistance. Kept my number and the move was seamless!
Don’t waste your time and money any longer!
Switching has been the best decision ever!! I have no complaints with coverage, or online assistance. Kept my number and the move was seamless!
Don’t waste your time and money any longer!
CCoysmama
Customer service
I got a new phone and I went to delete my old phone to trade it in. There was a button that said get ready for trade in, and then it deleted both phones, and then the customer service representatives were unable to help me get an eSIM, and we’re gonna have me wait 30 days to fix my phone.
HNhi nuke nick
Worse customer service
I got denied an email update after buying a new phone and waiting 3days. You need to read this if you have an iPhone. my phone had fallen off the back of my truck and my screen had cracked. I went to go get a new phone and get a new eSIM when I go to get my eSIM it tells me it needs to send me a verification to my iCloud email since I obviously can’t receive phone calls or text messages because my screen is smashed so I gotta log into my iCloud and it says in order to log into my iCloud. I need to receive a text message. So I get a hold of mint and they have no sympathy for the fact and they will not work with you. I asked him if they could change my email address so I could get the verification to get the new eSIM. They told me that they have to do that through the back office. I told him that I had to work and I could be reached at my wife’s phone who I referred to Mint Mobile for a year service so I referred the referred thing. Mint Mobile doesn’t care which is fine. I talked to customer service and they said they would make me a priority and I’ll hear back from somebody within one or two hours, but it normally takes 2 to 4 hours for this to get resolved. I broke my phone on 10/20/26 it is now 10/23/26 I missed work on the first day. Nobody reached out back to me. I contacted them and they said how sorry they were. and they make me priority again. And that I should hear back from somebody within 2 to 4 hours and I didn’t hear back at all. I do have screenshots of these conversations. Now October 22 I reach out again and ask him about my email verification and I give him the ticket number. They create another ticket number for me so now I have two ticket numbers and they say that I’ll be hearing back from somebody exactly 12 hours hrs later and 10 minutes before they closed the customer service line my wife gets a phone call she goes to answer it and he gets air on the other line so I hurried and called them back. They told me that I missed that phone call and it was my bad unbelievable how fast they passed the blame off. That isn’t even the worst case today now is the 23rd and again at 8 PM. I get a phone call saying that they denied my verification after I gave them so much verification they could steal my identity. I asked them why they denied my verification. They told me they couldn’t tell me why, but that I needed to get a hold of Apple and have Apple work on their end. they must be so stupid to think I wouldn’t have already done that apples tells you right away not like them that it’s gonna take a few days. Mint Mobile will tell you one or two hours and your priority and then we’ll call you back for 24 hours maybe 48 hours. This is ultimately the worst place to get a phone service from there is no way to contact them or talk to anybody unless it’s over the phone through customer service. There are no supervisors and. that fox that you talk to doesn’t work either. I have screenshots again of the Fox saying that there are agents online right now and they’ll get me connected to the next agent on queue and I literally waited over two hours and nobody reached me back. I did this twice once on their Internet website and once through their app. I’m not kidding. I have the screenshots and if there’s a way I can post them. I would love to share that with you guys so you guys can honestly see how this place does nothing for you even if you refer people I got a $45 credit that I can’t even use and all of this happened right after this referred friend thing happened and I broke my phone. It’s a scam. It’s no good. Ponzi scheme. Don’t do it. Don’t do it. If you break your phone you are screwed. They don’t care about us. Don’t do it.
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KKiddCypher
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You get what you pay for
..,-v-,.
