No Family Internet Controls
Unable to set downtime for devices
The BEST!
I always had Verizon and was scared to make a switch. That was a huge mistake on my part!!!!
Switching has been the best decision ever!! I have no complaints with coverage, or online assistance. Kept my number and the move was seamless!
Don’t waste your time and money any longer!
Switching has been the best decision ever!! I have no complaints with coverage, or online assistance. Kept my number and the move was seamless!
Don’t waste your time and money any longer!
Customer service
I got a new phone and I went to delete my old phone to trade it in. There was a button that said get ready for trade in, and then it deleted both phones, and then the customer service representatives were unable to help me get an eSIM, and we’re gonna have me wait 30 days to fix my phone.
Worse customer service
I got denied an email update after buying a new phone and waiting 3days. You need to read this if you have an iPhone. my phone had fallen off the back of my truck and my screen had cracked. I went to go get a new phone and get a new eSIM when I go to get my eSIM it tells me it needs to send me a verification to my iCloud email since I obviously can’t receive phone calls or text messages because my screen is smashed so I gotta log into my iCloud and it says in order to log into my iCloud. I need to receive a text message. So I get a hold of mint and they have no sympathy for the fact and they will not work with you. I asked him if they could change my email address so I could get the verification to get the new eSIM. They told me that they have to do that through the back office. I told him that I had to work and I could be reached at my wife’s phone who I referred to Mint Mobile for a year service so I referred the referred thing. Mint Mobile doesn’t care which is fine. I talked to customer service and they said they would make me a priority and I’ll hear back from somebody within one or two hours, but it normally takes 2 to 4 hours for this to get resolved. I broke my phone on 10/20/26 it is now 10/23/26 I missed work on the first day. Nobody reached out back to me. I contacted them and they said how sorry they were. and they make me priority again. And that I should hear back from somebody within 2 to 4 hours and I didn’t hear back at all. I do have screenshots of these conversations. Now October 22 I reach out again and ask him about my email verification and I give him the ticket number. They create another ticket number for me so now I have two ticket numbers and they say that I’ll be hearing back from somebody exactly 12 hours hrs later and 10 minutes before they closed the customer service line my wife gets a phone call she goes to answer it and he gets air on the other line so I hurried and called them back. They told me that I missed that phone call and it was my bad unbelievable how fast they passed the blame off. That isn’t even the worst case today now is the 23rd and again at 8 PM. I get a phone call saying that they denied my verification after I gave them so much verification they could steal my identity. I asked them why they denied my verification. They told me they couldn’t tell me why, but that I needed to get a hold of Apple and have Apple work on their end. they must be so stupid to think I wouldn’t have already done that apples tells you right away not like them that it’s gonna take a few days. Mint Mobile will tell you one or two hours and your priority and then we’ll call you back for 24 hours maybe 48 hours. This is ultimately the worst place to get a phone service from there is no way to contact them or talk to anybody unless it’s over the phone through customer service. There are no supervisors and. that fox that you talk to doesn’t work either. I have screenshots again of the Fox saying that there are agents online right now and they’ll get me connected to the next agent on queue and I literally waited over two hours and nobody reached me back. I did this twice once on their Internet website and once through their app. I’m not kidding. I have the screenshots and if there’s a way I can post them. I would love to share that with you guys so you guys can honestly see how this place does nothing for you even if you refer people I got a $45 credit that I can’t even use and all of this happened right after this referred friend thing happened and I broke my phone. It’s a scam. It’s no good. Ponzi scheme. Don’t do it. Don’t do it. If you break your phone you are screwed. They don’t care about us. Don’t do it.
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You get what you pay for
I LOVE MINT MOBILE!😁🩷
I recommend this phone service to everyone i come across that brings up their phone bill, Mint mobile is the best and has saved my boyfriend and i so much money.
Pretty good
Phone service and internet service has been good. Phone service for 5 years now and recently their internet service too. T-mobile is their provider. There was a big outage months ago and apparently t-mobile did offer some credits but not Mint, I was informed that I never reported it. Well service was down and I couldn’t. Internet is pretty good, it’s a WiFi hotspot, good price especially if you have their phone service too.
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App needs work
The service is good, but the log on to the app is cumbersome, at best. Secure, but a hassle.
Stole 200 dollars from me
I paid for 12 months of service. I received a warning by text that I was spending too much time outside the usa. I called and spoke a representative and told her my travel plans and she said as long as I went to USA in October I would be fine. I was in Colombia and purchased a 10 day international pass to use there. Before the 10 day pass expired my service was cut. This number was the best my only means of emergency contact. I called Mint mobile by wifi and was told that I would get an email by end of day explaining situation. I never received anything. I paid for 10 days of international service and did not receive it. They refuse to refund the 8 months of cell phone service that i paid for but did not receive. They owe me atleast 200 dollars.
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Sounds Good to me !
Phone service is good, Customer Service is great ! Love that there is a live person to speak to. I switched from Verizon to AT&T, just to be disappointed. Then I switched to Mint - loving it. Also love that I can pay for a year & not have to worry about a monthly bill !👍
Wonderful
I was traveling and needed international service and with 1 phone call and conversation my needs were met. Great customer service
Great service horrible app
This app is flat‑out unreliable. Every time I open it, that little fox pops up saying it can’t reach the server. Doesn’t matter if I’m on 5G or Wi‑Fi — the app just refuses to load anything. Constant errors, constant “try again later,” and half the time it won’t even show my account info. Mint’s phone service is solid, but this app feels broken and unfinished. Fix the backend or rebuild the whole thing.
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You get what you pay for
Still can’t send a group text out, and my iPhone 16 menus are different
Intr
International doesn’t work at all
The worst service
Signals are too week and even if we take unlimited plan, one we finish the 10gb data then it’s getting slow we are not able to use internet
An actual game-changer
Been using mobile for 8 years and now wifi for a year. Stellar. A+
Glad for the switch!
After 15 years with T-Mobile, and watching them become a “carrier”, I needed to decrease my bill. Getting the same service as before at a much cheaper rate! I’m loving every mintute of it!
Affordable
Affordable and reliable for my needs
Muy buenos
Señal
Chi
❤️❤️
