Too struggling to access everytime
Too struggling to access everytime
I love this app!
I love this app!
Mint
Amazingšš»šš»šš»š«¶š¼š«¶š¼š«¶š¼
Pleasant surprise
Mint mobile just works. I just left Verizon due to their ineptitude, tried TMobile only to be spammed in text and email multiple times a day, not to mention they couldnāt set up my eSIM. Mint mobile worked out of the box. My entire family switched it was so easy.
Nearly useless, login bugs
First off, this app is nearly useless. It is already known that Mint Mobile doesnāt send data usage details to users on monthly statements. They donāt have statements.
They donāt keep a record of phone calls, number of texts, or anything, unless to turn over to law enforcement. Then suddenly they have all the records.
You would think that this information would be accessible to the customer through a web portal or THEIR APP, but you would think wrong. This app has no useful information.
Its one purpose is to insert an eSIM into a newly connected phone. It fails at that. You will wind up using the activation code thatās sent by email, because the app is a total failure.
Finally, the app has login issues. Try to login, youāre in. Put your phone down for a minute or two, youāre logged out. Try to log in again, youāre locked out for an hour.
And if youāre foolish enough to think that this app will work with FaceID, again, you would be thinking wrong. It will get stuck 4 times out of 5, then lock you out for another hour.
I use Mint Mobile for the price. But the customer service is nonexistent, their website has no useful information, and their app is junk.
They donāt keep a record of phone calls, number of texts, or anything, unless to turn over to law enforcement. Then suddenly they have all the records.
You would think that this information would be accessible to the customer through a web portal or THEIR APP, but you would think wrong. This app has no useful information.
Its one purpose is to insert an eSIM into a newly connected phone. It fails at that. You will wind up using the activation code thatās sent by email, because the app is a total failure.
Finally, the app has login issues. Try to login, youāre in. Put your phone down for a minute or two, youāre logged out. Try to log in again, youāre locked out for an hour.
And if youāre foolish enough to think that this app will work with FaceID, again, you would be thinking wrong. It will get stuck 4 times out of 5, then lock you out for another hour.
I use Mint Mobile for the price. But the customer service is nonexistent, their website has no useful information, and their app is junk.
Show more
Data thieves
Please be aware I have tested your data usage compared to 2 companies, phones side by side and you all are not being transparent and fair! Literally usage is twice as much! So if I use 500 gig in two days on your platform itās actually 250 gig thru any 3 companies! Can you help me understand
āConvenientā
Had to spend over 24 hours trying to restore my cell service. I will no longer be recommending mint to the people I know
Meh
Lots of good reviews. Donāt get it. Canāt log into this app ever. By face or password. Makes you wait for a text to confirm every time. Just changed from T-Mobile to mint yesterday too. Disappointed
Survice is good, terrible app
The service is quite good. The app is a headache to navigate especially when trying to activate or log out and etc
Emily H. Virginia š«¶
Great service, I was with US Cellular prior and the unlimited service I was paying for wasnāt unlimited!! I didnāt have service barely ever, I would get lost and couldnāt use my gps even. This service is reliable, very in expensive and I absolutely love it!! I recommend it to everybody!!
K
So far so good , however took awhile hook up
Nice work
Good job!!!
Worst Customer āSupportā
If you think of the worst customer support you can imagine, and then make it 100 times worse, it would still be better than Mint
The 2 stars are for the customer service agent (itās not her fault for the screw ups)
So, they take your money first before the activation is complete. (Isnāt that always the case? No problem charging your cardā¦absolutely never an issue. Try getting your money back. Suddenly itās the pony express. 3-5 days). Ok anyways, I went through the process of getting an eSIM. All the way to some page that says ācongratulation ā¦ā blah blah. Fine. Thought that was that. Then a pageā¦fill out details of your account for verification etcā¦what? Whatās with the congratulations then? So now thereās an āissueā with activation. I need to call them. Called ā¦ then waited ā¦ 35 minutes 15 seconds!! Yeah yeahā¦leave a message and theyāll call back ASAP. Iām not falling for the banana in the tailpipe again. Iāll be driving and I donāt want to give them any excuse about not answering my phone or I canāt get a signal. The agent lady was actually pretty calm. I think she could sense my frustrationā¦..when I raised my voice. Anyways hereās the finaleā¦ The email I used to sign up couldnāt be verified! Huh???? I thought..Maybe I did enter a different email address. I gave her my business, personal etc. Nope. She tells me not one of them is address I signed up with. Iām not drunk, Iām not senile. So..although I knew the NEW email address I entered for this NEW phone number for my NEW project, I gave her EVERY email address I had. EVERYā¦SINGLEā¦ONE! But still no. Anyways itās up to you if you want to try this service. For the mint mobile person who might read thisā¦you can send me a gift card to steak house in Vegas for the BS I went through. I wonāt update this review with āI got a gift cardāā¦but Iāll raise it to 4 stars for making it right. One more thing (yeah I know this is long) ā¦ that āhow can we improveā etcā¦ just fix the glitch and hire more agents (I think work from homeā¦right?)
Show more
Immigrant friendly
Best deal ever!
Worst ever
This is the worst phone carrier service EVER. DO NOT USE. I have been without service on a consistent basis, data problems occur every month, and their customer service is absolutely awful. They were never able to help me with any issue. Issues in general with them take 5+ hours to address or even get a call back from someone competent. Ryan Reynolds is a piece of trash human and there is no way her uses this god awful service.
Show more
Tried multiple times
Called multiple times and tower is always being worked on. I leave my wifi from my house and always lose reception. No one has been able to fix this .
Signal is weak
The mobile signal is weak so I have an issue to receive or make a phone call. Using the internet from mobile device is slow response because the weak signal.
Best cell service Iāve ever had!
I canāt say how much I appreciate the reminder texts that I receive to remind me to pay my bill. Iām very busy and a single mother and this is useful. Also the hotspot is great! I travel regularly and my kid loves being able to listen to songs via the hotspot. Iāve not been to an area where I donāt get service. In fact I live in the middle of nowhere and I get service! Thanks Mint Mobil you have literally made my life easier!
Show more
difficult to get esim active
slow and painful sat on the phone for hours and waited a day
