Beginner, love it!
Response from developer
Hello Dene! Thank you for your feedback! It's fantastic to hear that you've found our app helpful for your Tai Chi journey. We're glad the pacing and structure of the sessions resonate with you, making learning enjoyable and accessible. It's wonderful to know that you're feeling empowered to practice. If you have any further questions or need assistance, feel free to reach out to me at maya.support@yoga-go.fit. – Maya, Yoga-Go Flow.
Predatory subscription and poor instructional content
Response from developer
Hi! We understand how frustrating it can be when workout videos are difficult to follow and the app doesn't meet your expectations. Clear instructions and a smooth experience are important to us, and we appreciate your feedback. We'd also like to clarify that subscription pricing and automatic renewal terms are displayed before purchase confirmation and require the user's approval. Subscriptions can be canceled at any time through Settings > Subscriptions. I want to help you, so please reach out to me at maya.support@yoga-go.fit. Your concerns are important, and I appreciate you bringing them to my attention. We can find a solution that works for you! – Maya, Yoga-Go Flow.
Not Helpful
Response from developer
Hi Ebony! I’m really sorry for the confusion with your plan’s auto-renewal and payment – I understand how frustrating this can be. Our subscriptions renew automatically by default to make it easier for our users, so they don’t have to manually update their plans each time. Unfortunately, not using or deleting the app doesn't cancel the subscription. But I see that there was some misunderstanding here. Please check your inbox for our email and let us know if you need any further assistance. – Maya, Yoga-Go Flow.
Cancelled and redo
Response from developer
Hello! I'm sorry to hear that you've had such a challenging experience with your membership and accessing the videos. I truly appreciate you sharing this with me. I understand your frustration with the cancellation process and the difficulty in finding support options. While I can't assist directly with refunds or cancellations here, I invite you to reach out to me at maya.support@yoga-go.fit for detailed assistance. I'm here to help you find a resolution! – Maya, Yoga-Go Flow.
Disappointed
Response from developer
Hello! I'm sorry to hear that you're having trouble accessing your account and are receiving error messages. It’s really important that you can connect with your information. Please reach out at maya.support@yoga-go.fit, so I can help resolve this issue for you. Your experience matters, and I’m here to assist you in any way I can. – Maya, Yoga-Go Flow.
