Sub par mechanics
Spent almost $700 for major repairs & a year later the same issue w the same parts he repaired / replaced . Complete waste of money
CONSUMER BEWARE- SOPHISTICATED SCAM
TOTAL SCAM!!!! I filed a dispute with my credit card company and reported to the State Attorney General, Federal Trade Commission, and BBB. If you’ve also been scammed by them, you should do the same.
They rescheduled me several times- never once showed! Placed $150 hold on my credit card upon initial booking. Eventually charged me the full amount for repairs- $213.97. I called customer service, and they refused to issue a refund. They claimed we were waiting on a back ordered part. When I asked which part, they told me it was a radiator cap which is in no way related to the repairs I requested for my valve cover gasket. Now, no one will return my calls or answer the phone.
AVOID AT ALL COSTS, OR YOU’LL BE SORRY!!!
They rescheduled me several times- never once showed! Placed $150 hold on my credit card upon initial booking. Eventually charged me the full amount for repairs- $213.97. I called customer service, and they refused to issue a refund. They claimed we were waiting on a back ordered part. When I asked which part, they told me it was a radiator cap which is in no way related to the repairs I requested for my valve cover gasket. Now, no one will return my calls or answer the phone.
AVOID AT ALL COSTS, OR YOU’LL BE SORRY!!!
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No Call No Show
I have tried this app twice, and the first time the tech cancelled, and the second time they no-call-no-showed. I will not be wasting my time again.
They just took my money and never came out to see my car
So I needed my brakes caliper replaced so I booked an appointment on 11/7 through their website.
The appointment was for 11/8 between 11:12AM and 1:12PM. My mechanic Rusty had messaged me to see what was wrong with my truck exactly, and I had told him that my friend had replaced my brakes and that friend noticed the caliper was cracked. after I told him this, he seemed to have no more questions. The next day I’m waiting and waiting for the mechanic to show up, however, no one even bothered to show. I don’t get any type of response until 5:20 PM. At that time I had gotten what seemed like an automated message that my appointment had been canceled. Although I wasn’t the one to cancel, they still had the gall to charge me the $150 cancellation fee.
The next few days was me trying to get that refunded, but no one was helpful at all. One guy said something about the terms and conditions and that there’s nothing they could do about it. Another said I would get a call within 48 hours to sort it out, yet I am still waiting for that call. Leaving this review is my last resort so I may file a small claims with my bank and contact the Better Business Bureau. Please do not use this Mechanic service. They are crooks.
The appointment was for 11/8 between 11:12AM and 1:12PM. My mechanic Rusty had messaged me to see what was wrong with my truck exactly, and I had told him that my friend had replaced my brakes and that friend noticed the caliper was cracked. after I told him this, he seemed to have no more questions. The next day I’m waiting and waiting for the mechanic to show up, however, no one even bothered to show. I don’t get any type of response until 5:20 PM. At that time I had gotten what seemed like an automated message that my appointment had been canceled. Although I wasn’t the one to cancel, they still had the gall to charge me the $150 cancellation fee.
The next few days was me trying to get that refunded, but no one was helpful at all. One guy said something about the terms and conditions and that there’s nothing they could do about it. Another said I would get a call within 48 hours to sort it out, yet I am still waiting for that call. Leaving this review is my last resort so I may file a small claims with my bank and contact the Better Business Bureau. Please do not use this Mechanic service. They are crooks.
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Hit or miss
I used this service twice. On the 1st use, everything went fine without any issue. The 2nd time around the mechanic was a no show and I adjusted my work schedule for the scheduled service period. The app has no way for you to contact anyone when that happens. I had to send an email from the confirmation alert. I will go to yelp from now on and avoid the $150 diagnostics fee. I don’t mind paying for the convenience, but the app would be better if you can leave reviews for your mechanic - right now it is the wild Wild West.
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