Don’t use unless you want a PCN! Terrible customer experience
I didn’t have signal in the venue I was at so couldn’t extend my parking session in the moment. Despite trying to do the right thing and sending an email to request support from YourParkingSpace when I got home to make payment before the end of the day, they weren’t able to assist me at all to prevent me from receiving a PCN from the owner of the car park. I find this extremely hard to believe they have no control over these adjustments and even if they don’t, I would have expected to receive a clear notification at the time of booking and a text and email on the day of the booking in big red flashing lights to say ‘you won’t be able to pay to extend this stay after the expiry time’ even if it’s still on the same day! Extremely disappointed in this service and won’t be using this app again. I will be making sure as many other people as possible are made aware of this because the customer experience has been terrible and unfair and YourParkingSpace certainly aren’t making their customers clearly aware of this in advance. I shall await receipt of my PCN…thanks a lot!
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TOO DIFFICULT AND STRESSFUL
The physical parking space was fine and extending the stay worked well (one extra star for this) … BUT THE REST OF THE EXPERIENCE WAS STRESSFUL AND DIFFICULT (zero star rating).
Booked online - then was told to use the App. But data wasn’t automatically uploaded (suggesting different databases behind the scene), so MY BOOKING WAS MISSING.
The App help was, first of all, automated and useless before eventually passing me to a human. The agent responded promptly BUT THE ADVICE WAS TECHNICALLY DIFFICULT TO UNDERTAKE (clear you browser cache and destroy ALL your online activity for everything you are currently doing) to reload just this App. I found a better way (individual cookie) but the agent REFUSED TO SUGGEST THIS when asked.
When you load the App the bottom bar is obscured - YOU NEED TO KNOW TO CLICK IN FUTURE BOOKINGS (I only had one booking and it looked like it had disappeared) BUT YOU CANNOT SEE THE ICON! Poor UX design!
The website and App - AND SIGNS IN THE CAR PARK ITSELF - say to park in the space you are allocated - I WAS NOT GIVEN A SPECIFIC SPACE. So I immediately raised a query - NO ONE TO PHONE TO HELP IN REAL TIME - which was answered completely incorrectly and nearly 24 hours after I actually started the booking - I was potentially left parked where someone else might have fined me!
THIS HAS BEEN TOO DIFFICULT TO WANT TO USE EVER AGAIN AND CERTAINLY WOULD NOT RECOMMEND AT ALL.
Booked online - then was told to use the App. But data wasn’t automatically uploaded (suggesting different databases behind the scene), so MY BOOKING WAS MISSING.
The App help was, first of all, automated and useless before eventually passing me to a human. The agent responded promptly BUT THE ADVICE WAS TECHNICALLY DIFFICULT TO UNDERTAKE (clear you browser cache and destroy ALL your online activity for everything you are currently doing) to reload just this App. I found a better way (individual cookie) but the agent REFUSED TO SUGGEST THIS when asked.
When you load the App the bottom bar is obscured - YOU NEED TO KNOW TO CLICK IN FUTURE BOOKINGS (I only had one booking and it looked like it had disappeared) BUT YOU CANNOT SEE THE ICON! Poor UX design!
The website and App - AND SIGNS IN THE CAR PARK ITSELF - say to park in the space you are allocated - I WAS NOT GIVEN A SPECIFIC SPACE. So I immediately raised a query - NO ONE TO PHONE TO HELP IN REAL TIME - which was answered completely incorrectly and nearly 24 hours after I actually started the booking - I was potentially left parked where someone else might have fined me!
THIS HAS BEEN TOO DIFFICULT TO WANT TO USE EVER AGAIN AND CERTAINLY WOULD NOT RECOMMEND AT ALL.
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Response from developer
Hi Muso, We appreciate you taking the time to share your experience using our website and app, and with our Customer Support. We'll look into ways we can fix and improve the issues you've raised with our UX and the link between website and app bookings. In the meantime, please accept our apologies for the inconvenience caused, and we hope that when you did get parked you ran into no further issues. Kind regards, Ryan @ YourParkingSpace
Existing Session Fault
I’ve used the YourParkingSpace app for years and generally found it much easier than using the pay machines. Unfortunately, a recent change has made the “Already Parked” journey extremely unreliable.
When selecting “Already Parked”, the app often fails to recognise the parking session that’s already in progress. Instead, it appears to create a new session using the current time. It can take 10 to 15 minutes of repeatedly closing and reopening the app, backing out and trying again before it finally detects the existing session correctly.
This isn’t a one-off issue. I’ve experienced it on several recent visits to the same car park, so it appears to be a repeatable problem.
Unfortunately, before I realised this behaviour had changed, I unknowingly paid for the wrong session and subsequently received a Parking Charge Notice, despite making a genuine attempt to pay before leaving the site.
Please could someone investigate the “Already Parked” workflow. Whether this is a software fault or an unintended consequence of a recent redesign, the current experience is confusing and has the potential to cause other customers the same problem.
When selecting “Already Parked”, the app often fails to recognise the parking session that’s already in progress. Instead, it appears to create a new session using the current time. It can take 10 to 15 minutes of repeatedly closing and reopening the app, backing out and trying again before it finally detects the existing session correctly.
This isn’t a one-off issue. I’ve experienced it on several recent visits to the same car park, so it appears to be a repeatable problem.
Unfortunately, before I realised this behaviour had changed, I unknowingly paid for the wrong session and subsequently received a Parking Charge Notice, despite making a genuine attempt to pay before leaving the site.
Please could someone investigate the “Already Parked” workflow. Whether this is a software fault or an unintended consequence of a recent redesign, the current experience is confusing and has the potential to cause other customers the same problem.
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Response from developer
Hi Dan, We appreciate you taking the time to leave your honest and thorough feedback, it's genuinely very helpful for us to hear. We'll look into the issues you've flagged with this feature and see how we can improve the process for our users moving forward. In the meantime, please don't hesitate to contact our Customer Support in regards to the PCN you received as we may be able to assist with this. You can do so via the 'Contact Us' page at YourParkingSpace.co.uk. Once again, we appreciate your feedback, and please accept our apologies for the inconvenience caused. Kind regards, Ryan @ YourParkingSpace
Disappointing
Very poor booking system and confusing , not like other parking apps
Mr Bartle
It’s great stress free parking do on my phone make life easier
Absolutely useless app
Arrived at the holiday inn at Glasgow airport. Loaded the app and put in the location code. Despite already being parked and plenty of spaces available, the app said no spaces were available at the location. This was the same for the 4 days I was visiting.
Dark practices
These guys are getting shadier by the day. Add extras you don’t choose, now the sign in doesn’t work so that they can be reviewed…
No charge
Signage rubbish, one parking sign states £5 no hourly rates shown, no terms on display, i actually dont know what i paid for i just know it cost £6.39 and not £5 stated on signage
Ok app but spams advertising to me by push notifications
Even if you turn off promotional notifications in the app, they still get sent to you. Uninstalling
Spam via notifications
App spams me every day with offers despite having marketing notifications turned off (only transactional parking notifications enabled). If I could remove it permanently I would.
Parking ticket guaranteed
Always receive a parking ticket
Good parking
Easy to find space but persevere with technology
Double charge
Whilst this is a good app for parking, never ever put your card details in for a auto renewal, every month they have double charged me and I have to fight it and show proof, even then they will say I booked for another month despite 2 separate charges in the space of 10 mins for the same booking, I hope they fix this then maybe I will return because double charging £132 is not healthy for my bank accounts
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Waste of money
This is one outstanding parking app, begins with R. There are moderately good ones and there are truly frustrating ones. YourParkingSpace falls into the latter category. I have just booked from 9.00 to 12.00 this morning and the confirmation has changed this to 8.00 to 11.00!
Not worth the hassle
Booked a parking spot thru this app. Went to the location and they said that they didn’t work with this app and wouldn’t let me park. Had to pay the company directly and when asked YourParkingSpace for a refund, they denied me multiple times saying it was my fault I couldn’t find the parking space and that the location/owner was credible, which was not the case! I had to go back to the location, take pictures and video of them saying that they didn’t work with YourParkingSpace to prove it. Then it took even more emails back and forth until they finally granted me a refund. Definitely not worth the hassle at all!
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Response from developer
Hi, We're sorry to hear you were denied access to the parking space you booked through us and that you had so much hassle requesting a refund. Please accept our sincerest apologies and our assurances that this is not a common issue when booking parking through our service. Kind regards, Ryan @ YourParkingSpace
TQ Parking terrible
Slow, unresponsive app.
Great app
Like the app it’s handy and easy to use
Impossible
Wanted to cancel and gave 30 days notice but this was shortened by YPS, so I have to book for an extra day but there is no way of knowing it is the same location without booking blind because the book again feature doesn’t work on this location
Charged twice
Booked to stay at holiday inn. Paid to stay till 12 the following day and it booked me till 12 midnight the day I arrived. No way of amending and had to book and pay again to avoid being fined. Terrible service. Not impressed.
AVOID if Leasing
This company have no control of the end companies they use so parking ticket are regularly issued incorrectly. No problem if you own the car you just waste time proving you paid for parking but if you lease a car you will have to pay the lease company admin fee regardless.
