Connectivity issues; like everyone else. Lol
Love the grill; hate the app. It always connects during initial start-up, but then you notice your probe and cooking chamber temps are not updating. Also lose the ability to adjust ANYTHING thru the app (temp alarms, cooking temp, timers, etc). Restart of the app temporarily fixes the issue, but it just disconnects again and forces you to close and restart over and over. Contacted customer service, who were friendly and quick to respond, but said they needed a video (?????) to help diagnose the issue. 🤷🏼 When I explained I wasn’t going to take the time to do that and didn’t understand how it would help or what it would actually capture, they responded that they had forwarded my issue to their engineers, who also said they needed a video. Uhhhhh…it connects, then disconnects, and then reconnects if you restart the app. Pretty straight forward to me. Again, what is a video going to show that my description, and the other numerous reviews describing the same exact thing, didn’t provide? Some of these similar reviews are over a year old, so I again explained I wasn’t going to waste my time trying to record a connectivity issue that they’re apparently unwilling / unable to address. Again, happy with the grill..hate the app.
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Missing too many features
The app is slow to refresh the main screen. Most of the time, I have to back out to the selection and then go back in to get it refresh. App is missing basic features such as a temperature range alarm for low and high temps for both the grill and the meat. It also is missing a report so that you can follow up on your cook after to see how consistent the temp was throughout.
App does work well to change the temp of the smoker though as a plus
App does work well to change the temp of the smoker though as a plus
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Flawless performance
I’m not sure what all the negative buzz is about. It’s pretty simple. Turn on the grill click the pair button in the app. Add your WiFi network name and password in the app. Then connect your grill to the WiFi network from the grill itself. That’s it. Takes about 2 minutes and off you go. I’ve watched it for 30 minutes straight and the temp on the probes and the grill itself are reflected in the app instantly. The alarms I’ve set also work immediately. This app is perfect. It even has cheat sheets to remember your internal target temps and tons of recipes etc. I can’t say enough good things about the grill AND the app.
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Connectivity
Wish this app can stay connected like Traeger, I can stay connected anywhere because it is connected over the internet to you phone. Like I had to go to store and still monitor.
The issue is 2.0 and 3.0 apps suck even when connected and in the house. It never stays connected. Have to restart app to see updates
The issue is 2.0 and 3.0 apps suck even when connected and in the house. It never stays connected. Have to restart app to see updates
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Good Feature when working
Great feature of being able to watch and control my grill when I am not right beside it. Normally it will connect but rarely does it stay connected. I usually close the app, restart and then reconnect. Adjusting the temperature or shutting down works well.
Worst Apps I’ve ever experienced.
The original app only ever worked once and then wouldn’t connect to my grill. The 2.0 app connected to the grill and worked great for one use. Next time I went to use it, the app said I had no devices on my account. Logged out to see if logging back in would help. Now I can’t log into the app. Just a brief spinning circle. Same result trying to reset my password or even trying to create a new account all together. Uninstalling and reinstalling the app does nothing. Complete garbage. I should’ve just bought a cheaper grill or a different brand.
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App is useless garbage
I have had nothing but problems with my grill this morning including the app. This is the second time I’ve tried to use it since I got it a week ago. Grill temps are uncontrollable. The app won’t let me connect to wifi. Deleted the app and downloaded again. Now I can’t log in with my account. The forgot password button doesn’t work. I tried creating a new account and that button doesn’t work. I am beginning to regret buying this grill. The WiFi capability is one of the reasons why I bought the grill. It’s an upgrade from my last one. Unfortunately, it’s already failing. Very disappointed with this product so far.
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Worst app I have ever encountered
I have been a customer of Zgrills for a couple of years now and I love the grills themselves, but the app is trash. The original app was pretty basic but at least it worked. This new 2.0 app is by far the worst piece of trash I have ever tried to use. You can’t even log into it. The real shame is that they forced everyone to go to this 2.0 app and now I can’t control or monitor my Zgrill online. Unfortunately Zgrills has lost a customer as I now have to pay the premium for Traeger.
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App does not login
I had my grill for about 3 years and the app never works. They switched to this 2.0 app and it logged in and connected immediately! Awesome…but I got a new phone and went to login…and the app doesn’t work. It opens and lets me type in my email and password, but then does nothing. I press login and there’s a short spinning wheel for half a second and then it goes away and does nothing. I’ve deleted and redownloaded the app. Made sure I’m on 2.4 WiFi. Everything they recommend. Fortunately the grill still works without it, but man is it frustrating buying something with a WiFi feature and that feature doesn’t work. Also, customer support never responds for help.
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Not a good app.
I was completely hooked up when I bought the grill. I trued to use it on Thanksgiving and it was disconnected. I tried to reconnect, It logged me out and the log in screen is the last screen I can get to.
I agreed to the terms, uninstalled, re-installed, restarted. Every troubleshooting option possible. It will not work. Come on Z Grills! Do better!
I agreed to the terms, uninstalled, re-installed, restarted. Every troubleshooting option possible. It will not work. Come on Z Grills! Do better!
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Useless
This app is absolutely useless. My grill for some reason was disconnected from the app after having been connected for almost 2 years. Even when it was connected the information that was displayed was always wrong. Now that I have to reconnect it to the app I can’t even login
App Signup Horrible
Nothing like firing your new grill up Thanksgiving day to have the app sign up not work. Truly frustrating.
Zgrill 2.0
Just bought this grill and use it one time now the app doesn’t connect like it supposed to and when you log out you can’t even log back in. How crazy is that. I agree to what the other people say improve the app.
Don’t buy for the app
The grill is great but don’t plan on using the app to control the grill. It’s a 25% chance you will get the grill to sync. And when you do, it’s 15 minutes of fooling around with your phone and the grill. It’s nice when it works but it’s a hit or miss. I don’t understand why it’s so difficult to get the bugs worked out. ZGrill has had plenty of time to figure this out. I just use WiFi thermometers to monitor temperatures.
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Terrible
This app started off great. Then it fell apart today. It wouldn’t connect to my pellet grill. I tried resetting the password and it wouldn’t let me do that. I tried to start a new account and it wouldn’t let me. I have copper fioptics Internet, and it’s saying my connection is too slow. Nothing works.
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Lame
No way to search recipes, can’t go back to the last page without going back to home . Definitely needs improvement.
Set up is aweful and app is buggy
This app needs a lot of work and attention to detail to fix all the querks and bugs. The UI really needs to be redesigned to make it truly useful and easy to use without frustration. Right now it's a necessary evil for wifi enabled zgrills.
Decent, needs work
The app setup is a complete joke. It took nearly 2 days to figure out the tricks to get it to connect and multiple calls to support. Once setup, it works fine and I can control the grill from anywhere, including away from home. My main feedback is to allow the temp alarm to be set below 160. That is the highest alarm notification you can create. The grill is amazing, but the app needs support.
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Needs to support controller that isn’t connected to home network.
Grill is great and I like everything about it except that I have to be on my home network to control grill via wifi. Seems kinda pointless to get wifi compatible grill. If I only get a little bit more range than Bluetooth
To Many Adds
I thought after buying the grill there would be an add free version. Maybe if there weren’t so many adds the app would not crash all the time. When you look at a recipe there is no back button. You have to kill the app and start over again. When it comes to monitoring the grill I would give it 4 stars just because it crashes at least once or twice per smoke.
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