Worts support team
"The support team is terrible — they blame you for their own mistakes. Sometimes, they try to intimidate you over issues that are their fault and threaten to block your account if you don’t comply with their demands."
Delayed Notifications Causing Missed Job Opportunities
Hi team,
I’m writing to report a recurring issue with the app’s notification system that began last week (around late April 2025). Specifically, notifications are significantly delayed—ranging from several seconds to even minutes—when the app is not actively open. As a result, I’ve missed several important job opportunities.
I have already checked and ensured that all necessary permissions are enabled on my phone. Therefore, the problem appears to stem from the app itself rather than device settings.
I took a few days to monitor the situation before reaching out, just to be sure it wasn’t a temporary glitch. Unfortunately, the issue has persisted into early May 2025.
Given how critical timely alerts are to the functionality of this app, I kindly ask that you escalate this matter to the software development team and prioritize a fix as soon as possible.
Much appreciated for your attention and support.
Best regards,
I’m writing to report a recurring issue with the app’s notification system that began last week (around late April 2025). Specifically, notifications are significantly delayed—ranging from several seconds to even minutes—when the app is not actively open. As a result, I’ve missed several important job opportunities.
I have already checked and ensured that all necessary permissions are enabled on my phone. Therefore, the problem appears to stem from the app itself rather than device settings.
I took a few days to monitor the situation before reaching out, just to be sure it wasn’t a temporary glitch. Unfortunately, the issue has persisted into early May 2025.
Given how critical timely alerts are to the functionality of this app, I kindly ask that you escalate this matter to the software development team and prioritize a fix as soon as possible.
Much appreciated for your attention and support.
Best regards,
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Privacy breach and Forced notification
The app keeps sending you notifications even after you’ve turned off all the notifications and tracks your location although I have turned off location services for this app.
Not the worst I’ve come across, but needs work
Haven’t been a user for long but there are some improvements to be made.
- Notifications on my phone are delayed when not inside the app. By seconds to minutes. Meaning you miss out on jobs all the time.
- Information about the job is incomplete, often missing size dimensions and weight. This is crucial information.
- Why do the starting prices start so low? There should be a minimum amount of $10 paid on every delivery. This is same day delivery after all.
- I think you get 10 seconds to accept a job before it moves onto the next driver. With notifications the way they are, consider upping this to 30 seconds atleast.
- How do you update ETA? Haven’t been able to figure this out. Needs to be able to be manually changed with ease.
- Consignees need to leave notes as to where to direct us on pick up. Especially for business addresses.
- We should be able to set up preferred areas. Why am I getting requests for jobs that start over 50kms away? Drains my phone battery and means I’m getting so many useless notifications.
- Notifications on my phone are delayed when not inside the app. By seconds to minutes. Meaning you miss out on jobs all the time.
- Information about the job is incomplete, often missing size dimensions and weight. This is crucial information.
- Why do the starting prices start so low? There should be a minimum amount of $10 paid on every delivery. This is same day delivery after all.
- I think you get 10 seconds to accept a job before it moves onto the next driver. With notifications the way they are, consider upping this to 30 seconds atleast.
- How do you update ETA? Haven’t been able to figure this out. Needs to be able to be manually changed with ease.
- Consignees need to leave notes as to where to direct us on pick up. Especially for business addresses.
- We should be able to set up preferred areas. Why am I getting requests for jobs that start over 50kms away? Drains my phone battery and means I’m getting so many useless notifications.
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Cutting prices to increase their profits is going insane
Cutting prices like crazy , runs are worthless, Bunnings is worthless, normal or new jobs even if you are close to pick up there will be no app notifications, in case of Bunnings everything works fine but prices is worthless.
Honestly nothing left for drivers,
Honestly nothing left for drivers,
Unprofessional
Poor fare
Unprofessional staff
Zoom-2U has been a disappointing experience for the past month. The lack of professionalism is evident, especially when it comes to driver support. Emergencies like flat tires or extreme weather are met with indifference, and job transfers happen without any concern for the driver's well-being. The expectation to answer calls while driving on the freeway is not only impractical but also compromises safety. A significant improvement is needed for better driver assistance, safety measures, and overall professionalism.
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Potential
Room for improvement!
Good company, bad app
App is clearly coded by someone overseas who’s fudging their way through. Multiple issues that are reported but never addressed — nothing a game breaker, but just annoying and frustrating things that waste your time and bring your attention off the road.
The company is pretty good though; they’re willing to negotiate on pricing, they will pay you extra if someone wastes your time, and usually everything gets paid correctly
The company is pretty good though; they’re willing to negotiate on pricing, they will pay you extra if someone wastes your time, and usually everything gets paid correctly
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So much improvement needed
Firstly, as a driver when you adjust the ETA and then exit the job to say look at another job for example, the ETA that was previously just set, doesn’t actually save and it reverts to some other ETA that the app determines. This leaves customers with an unrealistic/incorrect ETA, often meaning they aren’t around to receive the delivery and subsequently the driver has to hang around waiting for the customer. Have raised this a number of times, to no avail.
Secondly, when you click on the phone icon for the customer at drop off, it comes up with phone number of the customer at pick up. This then becomes a huge waste of time when attempting to contact said customer. The same problem occurs when you tap the map icon for the delivery address. It reverts pack to the pick up address, meaning you have to manually enter the drop off address in the navigation app.
Secondly, when you click on the phone icon for the customer at drop off, it comes up with phone number of the customer at pick up. This then becomes a huge waste of time when attempting to contact said customer. The same problem occurs when you tap the map icon for the delivery address. It reverts pack to the pick up address, meaning you have to manually enter the drop off address in the navigation app.
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never had delivery for 2 years
had never had delivery for two years when you gone on accept job suddenly dissapears or gets taken i asksd support many times lodge fault but never was helped forgot now my password as my mobile number was changed no hope to reset or change details
Great app and amazing customer service team
Great app and amazing customer service team
Not impressed
App is good but as drivers you may not receive payments sometimes for the runs you did
Navigation
Would be great if apple maps could be a option to use with this app
Zoom2u amazing
A easy app and always work . This company is going crazy as more and more customers . Amazing
poor support service and cheap
after one month today i finally saw a job in the app , as soon as i clicked on the accept button , i received a message that said this job was taken by another driver , the. a few hours later i received a call from someone who his name was jerry and claimed he is from the support, he was so rude and blamed me that why i didn't pick up the parcel !! i explained him that i got a message said job is taken by other drivers, but he was still blamed on me like: why why why?!! he was like do u know how important is this customer to us ?!! and finally he told me his gonna deactivate my account!
it's funny that as long as remember the job was a $12 to drive for about 20km !! see how cheap is this company!!!
im working for amazon flex, uber , doordash, menulog and im telling u this one is the rubbish one , don't even waste ur time to sign up this rubbish company !
cheap cheap cheap company
im frustrated about the way how the guy from support was talk to me today ! it was my first job experience and he talked to me like im an slave working for him!
it's funny that as long as remember the job was a $12 to drive for about 20km !! see how cheap is this company!!!
im working for amazon flex, uber , doordash, menulog and im telling u this one is the rubbish one , don't even waste ur time to sign up this rubbish company !
cheap cheap cheap company
im frustrated about the way how the guy from support was talk to me today ! it was my first job experience and he talked to me like im an slave working for him!
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Fake jobs treat
It will keep showing number of jobs when you don’t click on the app , the moment you click it and go online, (if you have the patience to sit for the whole day ) no jobs , only patience check .
Husin
Best app and friendly people 👌🏼👌🏼👌🏼 number 1
It’s a scam
If you want to feed your family rice and water it’s a great app
