ZDialer by Zoho Voice

ZDialer by Zoho Voice

Cloud telephony app for SMBs

397 ratings
27 reviews
Free

Details

  • Released
  • Updated
  • February 1, 2022
  • July 23, 2026

Features

ZDialer by Zoho Voice screenshot #1 for iPhone
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ZDialer by Zoho Voice screenshot #5 for iPhone
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About

This cloud telephony app streamlines business communication for small to medium-sized businesses. It allows teams to manage calls, integrate with CRM systems, and access advanced telephony features. Users can make and receive calls globally using an internet connection.

Multiple teams, one account
Purchase and assign phone numbers
CRM and helpdesk integration
IVRs, Call Queues, Business Hours
Live Call Monitoring
Call Recording
Make and receive calls globally
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What users say

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What's New in ZDialer by Zoho Voice

3.2.2

July 23, 2026

We've made a few bug fixes and performance enhancements.

User reviews

Better than Nothing

It’s very slow and glitchy, and has some inconvenient limitations. It’s better than nothing, but there’s lots of room for improvement.

I give it 2.5 out of 5 stars in it’s current state, rounded up to 3 out of 5

No sirve

No sirve para nada, como se le hace para cancelar la suscripción de prueba? Desde que active recobo llamadas de fraude de estados unidos

Unusable for incoming calls

The main platform is mostly fine but unless you have the app already open there's almost no chance of a call connecting. Even with the app open the chances are limited. It's slightly better making outbound calls but they often fail to connect too. It's easier to wait for missed call emails and then try to call the person... From your mobile number
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Never has worked

pretty much the above

Zoho CRM Sync

Why does this app not easily sync with Zoho CRM. Makes no sense.

Developer apps

User experience

🐞

Reported Bugs

31 issues

Slow and glitchy

Bug

Inconvenient limitations

Bug

Almost no chance of incoming call connecting without app open

Bug

Outbound calls often fail to connect

Bug

Never has worked

Bug

Does not easily sync with Zoho CRM

Bug

Problems connecting all the time

Bug

Incredibly inconsistent in ability to answer calls

Bug

Calls are dropped all the time or don’t connect

Bug

Service team wants to fix it, but issues still come up

Bug

App screen is blank and not loading anything

Bug

Notifications do not pop up on iOS or Windows 11

Bug

SMS are badly implemented

Bug

Never tells if someone left a voicemail

Bug

Voicemail server error shows up

Bug

Call says 'reconnecting', ends right away or no audio

Bug

Have to close and reopen app almost every time a call comes in

Bug

App takes 20 mins to open

Bug

Very slow to use

Bug

iOS app not integrated to CRM for contact name lookup

Bug

Have to save contact into Zoho Voice to make available on iOS app

Bug

Have to restart at times to get it working

Bug

Can this app receive messages?

Bug

Keeps crashing

Bug

No abre la aplicación

Bug

Current version just stopped working

Bug

Not able to delete SMS

Bug

MMS are not supported

Bug

Group messaging is not supported

Bug

Pop up asking to rate it, submit button never gets focus

Bug

Blank screen - app does not work!

Bug

Requested Features

9 requests

Improve SMS functionality

Feature

Support MMS (images/screenshots)

Feature

Support group messaging

Feature

Allow contact list integration with CRM on iOS app

Feature

Option for personal contact list

Feature

Support simplified Chinese

Feature

Ability to receive business messages

Feature

Add notification icon to Home Screen (already implemented)

Feature

Improve contact sync with Zoho CRM

Feature

FAQ

What does ZDialer by Zoho Voice do?

ZDialer by Zoho Voice is a cloud telephony app designed to transform business communication for SMBs. It allows users to manage multiple teams under one account, purchase and assign phone numbers, and integrate with CRM and helpdesk systems. The app enables making and receiving calls globally with an internet connection.

What are the key features of ZDialer by Zoho Voice?

Key features include setting up multiple teams with defined user privileges, purchasing and assigning phone numbers, seamless integration with Zoho CRM and Desk, and advanced telephony functions like IVRs, Call Queues, Business Hours, Live Call Monitoring, Call Transfer, Call Recording, Voicemail, and Call Logs.

Is ZDialer by Zoho Voice free to use?

The application itself is free to download and use. However, users will need to purchase voice credits to make local and international calls. Specific pricing for phone numbers and voice credits is not detailed in the provided description.

What are the system requirements for ZDialer by Zoho Voice?

To use ZDialer by Zoho Voice, you need an active internet connection to make and receive calls. The description does not specify operating system requirements for mobile devices or desktop compatibility.

How can ZDialer by Zoho Voice help my business?

This app can help your business by centralizing team communication, providing a professional business phone number, and offering advanced call management features. Integration with CRM systems allows for better customer interaction by displaying caller details directly within the app.