THINK TWICE, NOT WORTH IT
From the get go their app was a pain to use, I have an updated iOS and new iPhone. I had location on, and used their app. Yet I kept on getting messages that put on your location on and app when driving. I kept on doing that, when I told the chat on their app I kept getting the same ai responses no real responses. Later on I went into a different car and for some reason it got registered as my car ???? And I checked it put my rating “at risk” I was like ok the app again kept on sending me messages and saying put location on. I asked the zego customer service about this they said next time log it into the system. I said ok fine. I also at that time got a message that you need to improve your driving. Note that I was well within speed limits in all my driving and drove well within the safety recommendations. I told the app many times of this and every time they said no joke “have you put the app and phone in the correct place and positioning on your dashboard” I said yes and they said they will extend for 10 days and I was like ok, I kept on driving as normal yet NO CHANGE to the app. I kept on getting messages almost daily that improve or they will cancel, literally to the point of harassment. I messaged them many times and same ai response repeated (typical response to shift blame from their clearly faulty app to the consumer). I today got a message that the policy got cancelled and will end at 12. GOOD DAYS COMING, I am now changing my policy provider and I suggest everyone to re think about this provider. TRUST ME NOT WORTH THE HEADACHE. This is a genuine review over a long time I’ve used them. They can come back with their ai responses but the truth is the truth.
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Very bad experience
I have very bad experience app everytime not working it’s stock and I’m trying to get help with them but they cancel my insurance with out any fault
great
A nice app — I haven’t had any issues since I started using it, and I’m very satisfied with the insurance for the price I pay monthly. They did have a problem with the telematics regarding braking, but I can see it’s been fixed now.
I recommend it.
I recommend it.
Worst Insurance Company
This app is deeply flawed and unreliable. In my view, the driving data it collects would not stand up to proper scrutiny, yet it can still be used in ways that put customers at a disadvantage. I have to make sure my phone is perfectly flat and does not move at all while driving, otherwise the app wrongly detects erratic driving. I have complained about this several times, but it remains an ongoing issue and creates unnecessary hassle.
** And just for clarity, and because they like their AI, the app averages 30% poor reviews, from 1 - 2 stars. I think that tells you all you need to know **
To make matters worse, for many weeks the app has been unable to load my policy documents. That is a basic function customers should be able to rely on. Overall, this has been the worst insurance experience I have dealt with, and I will definitely not be renewing my policy.
** And just for clarity, and because they like their AI, the app averages 30% poor reviews, from 1 - 2 stars. I think that tells you all you need to know **
To make matters worse, for many weeks the app has been unable to load my policy documents. That is a basic function customers should be able to rely on. Overall, this has been the worst insurance experience I have dealt with, and I will definitely not be renewing my policy.
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Imy
Definitely recommend very professional company
