Access exclusive benefits for your Black account, including discounted eCodes for cinema and live events. Manage mobile phone insurance and get quick access to breakdown and home emergency assistance services.
What We Love
- โจ Sleek, fast, pretty app (Nabster0x)
- ๐ Intuitive travel insurance section (Andrew Carrington)
- ๐ Easy setup and access to benefits (Andrew Carrington)
- ๐ All benefits in one place (Tucker85)
- ๐ Quick and easy access to benefits (Mellybongo)
- ๐ Functional app with benefits (ioanv_)
Room to Improve
- ๐ Unable to log in repeatedly
- ๐ App freezes frequently
- ๐ Does not register taps on screen
- ๐ Requires re-entering details for purchases
- ๐ Cinema booking unusable/no proceed button
- ๐ App crashes on opening
- ๐ Password reset issues
- ๐ Not saving card details
- ๐ Poor user experience
- ๐ App not fit for purpose
- ๐ Unusable for specific benefits
- ๐ Login loops
- ๐ Cannot register
- ๐ App not downloading
- ๐ Offers not interesting/exclusive
- ๐ Basic lounges overcrowded
- ๐ Poor layout
- ๐ Difficult to contact support via app
- ๐ Cannot choose seats for theatre tickets
- ๐ Payment issues for tickets
- ๐ UI feels old and clunky
- ๐ Incorrect phone insurance details shown
- ๐ Cannot update phone insurance details
- ๐ App not working on iPhone 13 mini (large font)
- ๐ Odeon cinema booking not working
- ๐ Reel cinema Farnham not listed
- ๐ Searches take too long
- ๐ Ludicrous booking fees
- ๐ Cannot view statements
- ๐ No update option in App Store
- ๐ Date of birth field not loading
- ๐ No keyboard for date of birth
- ๐ Page not scrolling for car hire
- ๐ Premier league game ticket link errors
- ๐ Account details incorrect at checkout
- ๐ Endless cycle of update/needs update
- ๐ Cannot scroll down to redeem codes
- ๐ App doesn't save credit card info
- ๐ App doesn't accept Apple Pay
- ๐ Screen stuck on iPhone XR for cinema tickets
- ๐ Does not show full screen on phone
- ๐ Crashing when opening
- ๐ Freezes when booking
- ๐ Car parking not working
- ๐ Doesn't save personal info
- ๐ Crashes during booking
- ๐ Login screen remains visible after logout
- ๐ Email not received for password reset
- ๐ Freezes on Terms & Conditions
- ๐ Password reset not recognized
- ๐ Payment part of booking closes
- ๐ Signup process shows already signed up
- ๐ Password generator rejected (special characters/length)
- ๐ Password stored in clear text
- ๐ Not recognized as premier customer
- ๐ No link sent for password reset
- ๐ Reset password via email works on browser but not app
- ๐ Doesn't recognize account details
- ๐ White screen when selecting benefits
- ๐ Glitches
- ๐ Call queue wait times
- ๐ Website equally useless
- ๐ Link out of date for password reset
- ๐ Cannot type full password in app
- ๐ App only allows 12 characters for password
- ๐ Cannot sign in or sign up
- ๐ Activation issues
- ๐ Error message when ordering currency
- ๐ Cannot use Face ID for login
- ๐ Splash screen never disappears
- ๐ Connects to website for insurance benefits
- ๐ No way to search for flights without accommodation
- ๐ Flight search shows no availability
- ๐ Cinema booking doesn't include local City Screen
