This is my personally favourite app
I don’t why you close your service I request you to please start it again the food and quality is so good ❤️😮💨
Worst customer service and delivery
Today at around 3:50pm I ordered tandoori momos roughly costed me around 200/- and after paying I was charging and not checking my phone , there was no calls no notifications after like half and hour I checked and it showed delivered, no delivery agent called me nothing and when I try to raise an issue on the customer support , the guy was arguing with me and said it showed delivered and no refund can’t be made and the delivery guy was like i delivered then when I said I will check the cctv then he proceed to say he gave it to one pg girl and the name was same. The customer support was arguing with me claiming it’s delivered when the delivery guy himself agreed that he didn’t deliver. WORST SERVICE!!!! It’s not about the refund !
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Good app delivers where bistro dos not
Good pay later or on arrival feature .
Plastic packing .
Try to avoid plastic for hot items . Try leaves packing for health.
Hopeless service of delivery partner
I placed an order on Zepto at 1:02 AM but received it only at 1:20 AM. The Zepto app was showing that the order would arrive within 5 minutes. After the order was assigned, I called the delivery executive, but even though he picked up my call, he didn’t speak for almost 5 minutes. Later, when he finally responded, he said he was chewing “kharra,” which is why he couldn’t talk to me.
I disconnected the call. When he came near my location, he didn’t call me at all. I called him again, and then he falsely claimed that he had already tried calling me — but in his call log, my number wasn’t even dialed. When I asked him to connect me to customer care so I could file a complaint, he refused, saying he couldn’t do that.
Finally, I received the order but did not make the payment. I received call from customer care and asked them to take action, but I got no proper response. All they kept saying was, “Please make the payment.”
If this is the kind of experience a customer gets, how can anyone trust Zepto for late-night orders? I wanted to give a negative-star rating, but the app doesn’t even provide that option.
I disconnected the call. When he came near my location, he didn’t call me at all. I called him again, and then he falsely claimed that he had already tried calling me — but in his call log, my number wasn’t even dialed. When I asked him to connect me to customer care so I could file a complaint, he refused, saying he couldn’t do that.
Finally, I received the order but did not make the payment. I received call from customer care and asked them to take action, but I got no proper response. All they kept saying was, “Please make the payment.”
If this is the kind of experience a customer gets, how can anyone trust Zepto for late-night orders? I wanted to give a negative-star rating, but the app doesn’t even provide that option.
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AI assistant killing customer experience
Because of the the App algorithm the same deliy partner assigned who suppose to deliver missing item from previous order along with my order and that happen to be 6 KM away from my place. and they took 24 minutes extra to the item delivered.
After spending 15 minutes with AI response which any body can hate spoke to human assistant and she has only one answer apologies and took feedback. Order at your RISK.
After spending 15 minutes with AI response which any body can hate spoke to human assistant and she has only one answer apologies and took feedback. Order at your RISK.
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WORST TECH
I have installed the app made the registration & post that the page gets loading unable to land on the main page, seriously is this a tech company ?
Worst Designed App
It’s a food ordering app, please tell me how can I filter menu to select veg only.
To find a item we need to spend so much energy
To find a item we need to spend so much energy
Extremely Disappointed with Zepto Cafe Online Order
I had a really disappointing experience with Zepto Cafe’s online ordering. I placed an order expecting timely delivery and fresh food — but it was a complete letdown.
Firstly, the order arrived late and stone cold. The packaging was poor, and the food was completely messed up and soggy by the time it reached me. On top of that, a few items were missing from the order, and there was no proper support available to report the issue in real time.
I tried contacting customer support, but the responses were slow and unhelpful. No resolution or refund was offered, just a generic apology. It felt like they didn’t care at all about customer satisfaction.
For a brand like Zepto, I expected better quality, both in terms of food and service. This experience was not just frustrating — it made me lose trust in ordering from them again.
Not recommended at all. If you’re ordering from Zepto Cafe online, be prepared for delays, errors, and a lack of accountability.
Firstly, the order arrived late and stone cold. The packaging was poor, and the food was completely messed up and soggy by the time it reached me. On top of that, a few items were missing from the order, and there was no proper support available to report the issue in real time.
I tried contacting customer support, but the responses were slow and unhelpful. No resolution or refund was offered, just a generic apology. It felt like they didn’t care at all about customer satisfaction.
For a brand like Zepto, I expected better quality, both in terms of food and service. This experience was not just frustrating — it made me lose trust in ordering from them again.
Not recommended at all. If you’re ordering from Zepto Cafe online, be prepared for delays, errors, and a lack of accountability.
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Food is always out of stock
The café near my house doesn’t have anything available. What’s the point of this app if the food is always out of stock??
Mismanagement and Horrible Customer Support
Total mismanagement and unnecessary delay in delivering the order when the store is located within a km from my delivery address. The rider would pick up the order and drive to a far off place and the customer support would refuse to cancel the order. Uninstalling the app because if I want my order to get delivered after 30 minutes I would prefer to order from Zomato.
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Pathetic
1. Re installed app 20 times after instructions from Zepto executive but still they failed to fix the problem. Unable to login “shows account on hold”- poor engineering team.
2. Most of the Cafe items are out of stock and shows different interface on same iPhone on different user account. (Horrible glitch)
3. Poor customer interaction resolutions and service.
Ps. Zepto came with very unique and perfect resolution by providing cafe and store item at one go (which surely resolving one of major customer demand and problem) however poor engineering team are main reason behind all glitch and negative feedback which Zepto needs the uttermost. If this resolved Zepto gonna nailed the market and if not then it’s losses gonna continue further.
2. Most of the Cafe items are out of stock and shows different interface on same iPhone on different user account. (Horrible glitch)
3. Poor customer interaction resolutions and service.
Ps. Zepto came with very unique and perfect resolution by providing cafe and store item at one go (which surely resolving one of major customer demand and problem) however poor engineering team are main reason behind all glitch and negative feedback which Zepto needs the uttermost. If this resolved Zepto gonna nailed the market and if not then it’s losses gonna continue further.
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Extremely Disappointing Experience at Zepto Café
I’ve used the Zepto Café app a few times now, and honestly, I’m done with it. There are serious issues that make the whole experience feel shady and unreliable.
First of all, the prices of the same items are different on different phones. I compared the same exact order on my phone and a friend’s — and we were being charged different amounts for the same products at the same location. Why? No explanation. It feels deceptive, like they’re quietly experimenting with dynamic pricing behind the scenes.
Second, the app itself is buggy and frustrating. It lags constantly, crashes during checkout, and often shows items as available when they’re actually out of stock. It’s clear that usability and transparency weren’t a priority in the design.
To make things worse, some of the “deals” are completely misleading — you only get the discount if you order a very specific item combo, and even then it doesn’t apply half the time.
For a brand that promotes convenience and tech-forward service, Zepto Café’s app feels rushed, inconsistent, and borderline unethical when it comes to pricing. Definitely not worth the hassle or the hidden costs.
Overall Zepto Café feels like a rushed side project riding on the brand name with zero focus on food quality or customer experience. Definitely not going back there are far better apps
First of all, the prices of the same items are different on different phones. I compared the same exact order on my phone and a friend’s — and we were being charged different amounts for the same products at the same location. Why? No explanation. It feels deceptive, like they’re quietly experimenting with dynamic pricing behind the scenes.
Second, the app itself is buggy and frustrating. It lags constantly, crashes during checkout, and often shows items as available when they’re actually out of stock. It’s clear that usability and transparency weren’t a priority in the design.
To make things worse, some of the “deals” are completely misleading — you only get the discount if you order a very specific item combo, and even then it doesn’t apply half the time.
For a brand that promotes convenience and tech-forward service, Zepto Café’s app feels rushed, inconsistent, and borderline unethical when it comes to pricing. Definitely not worth the hassle or the hidden costs.
Overall Zepto Café feels like a rushed side project riding on the brand name with zero focus on food quality or customer experience. Definitely not going back there are far better apps
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Very poor service
I ordered meal I pay around 3:02 now it’s almost one hour going I didn’t get my order now why so delayed
Zero customer service
Worst app ever delayed my order by half an hour no contact with the driver and no help by the customer service also
Worst Service
Always Unavailbale , Out of stock or Closed .. Why do u have an App when u keep closing . Then , somehow we order and they don’t update the delivery time properly , says 2 mins but have to Wait 30 mins , after receiving , one items goes missing n check the app to see what happened , It shows Out of Stock after ordering . To get that Money back , we have to waste our morning to some idiotic service ppl who can’t check anything . She just ruined my morning .
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Temporarily unavailable all the time
I really liked that they are serving many things. But it is temporarily unavailable all the time. Everytime i open it it says the same. In ghat case i dont understand why do they send notifications about chole bhature, pav bhaji to my phone
Try to open delivery in small areas tooo
I really want to order without there is no delivery option
The app is good but the food is worst
The food quality offered by Zepto is extremely poor and low quality. Most of the items available are bad in taste and mostly rotten/stale ingredients are used.
They don’t refund you your money
My money got deducted twice and now after 3-5 days when I am asking it back, nobody is answering to my chat messages. They just apologise that’s it nothing moves forward.
