This is my personally favourite app
I don’t why you close your service I request you to please start it again the food and quality is so good ❤️😮💨
Worst customer service and delivery
Today at around 3:50pm I ordered tandoori momos roughly costed me around 200/- and after paying I was charging and not checking my phone , there was no calls no notifications after like half and hour I checked and it showed delivered, no delivery agent called me nothing and when I try to raise an issue on the customer support , the guy was arguing with me and said it showed delivered and no refund can’t be made and the delivery guy was like i delivered then when I said I will check the cctv then he proceed to say he gave it to one pg girl and the name was same. The customer support was arguing with me claiming it’s delivered when the delivery guy himself agreed that he didn’t deliver. WORST SERVICE!!!! It’s not about the refund !
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Good app delivers where bistro dos not
Good pay later or on arrival feature .
Plastic packing .
Try to avoid plastic for hot items . Try leaves packing for health.
Hopeless service of delivery partner
I placed an order on Zepto at 1:02 AM but received it only at 1:20 AM. The Zepto app was showing that the order would arrive within 5 minutes. After the order was assigned, I called the delivery executive, but even though he picked up my call, he didn’t speak for almost 5 minutes. Later, when he finally responded, he said he was chewing “kharra,” which is why he couldn’t talk to me.
I disconnected the call. When he came near my location, he didn’t call me at all. I called him again, and then he falsely claimed that he had already tried calling me — but in his call log, my number wasn’t even dialed. When I asked him to connect me to customer care so I could file a complaint, he refused, saying he couldn’t do that.
Finally, I received the order but did not make the payment. I received call from customer care and asked them to take action, but I got no proper response. All they kept saying was, “Please make the payment.”
If this is the kind of experience a customer gets, how can anyone trust Zepto for late-night orders? I wanted to give a negative-star rating, but the app doesn’t even provide that option.
I disconnected the call. When he came near my location, he didn’t call me at all. I called him again, and then he falsely claimed that he had already tried calling me — but in his call log, my number wasn’t even dialed. When I asked him to connect me to customer care so I could file a complaint, he refused, saying he couldn’t do that.
Finally, I received the order but did not make the payment. I received call from customer care and asked them to take action, but I got no proper response. All they kept saying was, “Please make the payment.”
If this is the kind of experience a customer gets, how can anyone trust Zepto for late-night orders? I wanted to give a negative-star rating, but the app doesn’t even provide that option.
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