Fraud app nd fraud customer support
We are ordering some items but we are received incomplete order
Fraud indeed
After an entire hour of me entertaining a “replacement” order and receiving yet another moldy product, I was expected to entertain a “return” now. I told them to pick it uo the next day as it had already been midnight by then and compensate me for wasting my time, the agent refused and asked me to put a complaint the next day. Infuriating. Deleted the app. Not entertaining you ever again now. You do not do your customers right.
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More features needed
Where is the feature to share cart, this is a very useful feature because children should use different phone when compiling their order
0⭐️: Extremely frustrating experience with Zepto especially with electronics and customer support.
I ordered two electronic products from Zepto and unfortunately both turned out to be defective and followed by an unnecessarily frustrating experience with customer support and the return process. The first Bluetooth earphone I ordered arrived completely non
functional. I contacted customer support but instead of getting a proper resolution, I had to repeatedly reach out and the support chat was ended without actually resolving my issue. A return was eventually initiated yet even then the delivery partner refused to take the product, forcing me to contact support again after the return was finally completed, I received Zepto Cash. I did not want to go through another electronic purchase after this experience but I genuinely needed a working earphone, so I had no practical choice but to use it. The second electronic product was a Bluetooth earbuds and it was also defective. I checked it immediately in front of the delivery partner: one side was not working, the case was loose and the packaging was dirty. The delivery partner told me to return it and now I am once again dealing with the return process. it is incredibly frustrating to have to contact support again, manually arrange the return and worry about being sent through the same cycle all over again. This is not just about a defective product. It is about
the unnecessary inconvenience and the failure of customer support to take ownership of the problem. I should not have to repeatedly explain the same situation, chase returns, deal with failed pickups and waste my time just to receive a working product. I am now genuinely concerned about ordering electronics through Zepto again. Customers should not have to fight this hard to get a basic problem resolved. I expect Zepto to take responsibility and fix this experience instead of making the customer run in circles
functional. I contacted customer support but instead of getting a proper resolution, I had to repeatedly reach out and the support chat was ended without actually resolving my issue. A return was eventually initiated yet even then the delivery partner refused to take the product, forcing me to contact support again after the return was finally completed, I received Zepto Cash. I did not want to go through another electronic purchase after this experience but I genuinely needed a working earphone, so I had no practical choice but to use it. The second electronic product was a Bluetooth earbuds and it was also defective. I checked it immediately in front of the delivery partner: one side was not working, the case was loose and the packaging was dirty. The delivery partner told me to return it and now I am once again dealing with the return process. it is incredibly frustrating to have to contact support again, manually arrange the return and worry about being sent through the same cycle all over again. This is not just about a defective product. It is about
the unnecessary inconvenience and the failure of customer support to take ownership of the problem. I should not have to repeatedly explain the same situation, chase returns, deal with failed pickups and waste my time just to receive a working product. I am now genuinely concerned about ordering electronics through Zepto again. Customers should not have to fight this hard to get a basic problem resolved. I expect Zepto to take responsibility and fix this experience instead of making the customer run in circles
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Life Saver for outsiders
I am from Bangladesh. This app made my life easier and saved my trip. Will miss this app and use it whenever i come back.
