Penalty charges due to bug in app
I was charged for late penalty because, the app didn’t go through the extended reservation well.
This service sucks, and the agents didn’t help me at all to grt the penalty refunded. Boycotting this service.
This service sucks, and the agents didn’t help me at all to grt the penalty refunded. Boycotting this service.
Great car. Service
TERRIBLE parking garage staff. One challenged me to a fight. Buyer beware.
Absolutely horrible service
I have been a loyal Zipcar customer for a long time, but my most recent experience was unacceptable.
I rented a car only to discover that the air conditioning wasn’t working. Driving in the summer heat without AC is simply not reasonable. When I contacted customer support, instead of helping resolve the issue, I was blamed for the problem. To make matters worse, I was also charged an outlandish low-fuel fee.
Between the poorly maintained vehicle and the disappointing customer service, this experience has completely eroded my trust in Zipcar. I will not be using Zipcar again, and I cannot recommend it to others based on my experience.
I rented a car only to discover that the air conditioning wasn’t working. Driving in the summer heat without AC is simply not reasonable. When I contacted customer support, instead of helping resolve the issue, I was blamed for the problem. To make matters worse, I was also charged an outlandish low-fuel fee.
Between the poorly maintained vehicle and the disappointing customer service, this experience has completely eroded my trust in Zipcar. I will not be using Zipcar again, and I cannot recommend it to others based on my experience.
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Horrific company
horrific experience. I booked a car and it wasn't available when I got there. I have friends who have had similar experiences. customer service is useless
App glitch
I was interested in looking to see what pricing would be for renting a car through ZipCar. The online website and app will not allow date changes which means I can’t definitely say “I have my trip planned” when I can’t check for dates and pricing. I’m not getting a membership when I don’t even know if ZipCar is right for me.
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Unreliable app
The app is very unreliable at unlocking the car, which is the most important functionality. Often needs to be restarted. Works poorly in low connectivity. I avoid Zipcar as much as possible because of the flaky app.
been a blessing
Since my car been down, this has been a blessing to me. Keep doing what you’re doing.
Dog hair galore
Dog hair galore pet owners should follow the guidelines and keep their pets in a carrier
Great
I’m able to rent on demand when I need to.
Cars are damages and smoked out
Cars are all smoked in and left uncleaned
They are way too eager to up charge you.
Return the car on time by the time I was done with it all it was literally one minute after with nobody waiting for the car and they’re gonna charge me $75 late fee. When I got the car was filthy there was damage on the passenger side and the rear bumper car smelled strongly of cigarettes.. Even though I reported it ahead of time, I’m sure they’re gonna try and blame it on me.. I will never use Zipcar again.
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Great service
Love using it just dont return the car late 😌
Scams
They overcharge you and scam you with many false violations, be careful
No cars
How is it that this app is charging people for application fee and a membership and you guys don’t even have cars
Great idea, service cuts are disappointing
I love this idea and have used it in other cities before! But the search limits before completing an application are insane especially when this site still lists services in cities that don’t have service anymore! Please update your stuff or stop cutting service and revamp it
Late fees
Charges me for late fees for being 8 mins late even after explaining the place to return car was blocked by police for an event so I had to go round. Customer care said i should subway called, but im driving sis
Expensive, fee-hungry company
This app charges a monthly premium fee for protection (which is mandatory to pay for) on top of your annual membership. I have tried numerous times to cancel this, and customer support did not help in retrieving the email I’ve used, nor let me know my account when giving my phone number. It has charged me ≈ $75 for the past 5 months that I have not used the app. The prices are also more expensive than other platforms but Zipcars are super popular and you can easily access a car if needed. I’d recommend other rent-a-car businesses if you live in a populated city.
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Totally screwed over
So I rented with Zipcar and the trip ended in 30 minutes I extended the trip and then I made a new booking. They scammed me took $142 for me then turn around and say I owe them $117 for a misunderstanding. Do not read with these people.
Nice car
Very good size and gas saver
Car dirty
This car was very dirty. It needs to be cleaned. There is some spills on the back seat and a cigarette hole in the passenger seat. It also smelled like smoke.
