Prius wouldn’t start
Due to the key fob losing power, the car wouldn’t start. They had to call a tow truck. Seems like an unnecessary waste of time and money for everyone (including Zipcar)
I wish the application fee showed up before I went trough the entire registration process
Wanted to give this app a try, it showed that the only fee there us is the 5 dollar monthly fee, went trough the whole with selfies and personal data only to find out there is a hidden fee of 25 to be also paid just to register. I think this is dishonest
Clean Car
Normally the car is spotless but not this time. I always pick up any containers or paper so the car is clean fir the next driver
I got a dirty interior
I got a dirty interior
Zipcar used to be great
I just rejoined after a few years of not having a membership and I plan to cancel soon. I’ve had two trips recently and it doesn’t feel as good of a deal, or as good of customer service when it was still an independent company. There used to be a 15 minute buffer before the reservation, customer service felt more professional and par of the Zipcar community. There was a parking issue with my first reservation and then my second reservation I stood outside what the garage attendant told me was the car I was looking for and then after 15 minutes I found out that the car I reserved wasn’t there. I was able to switch to the car I was next to but it delayed my trip and there was no communication from Zipcar about the car not being back in time. I miss the old Zipcar company.
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The worst customer service I’ve ever encountered.
I made the mistake of signing up. Spent an extra hour at least because they have buttons that don’t lead to anything on their website and app.
When I finally was able to sign up, they charged my card more than what they said they would. When I contacted them about it, they told me it was because of tolls. From a date I didn’t even have a subscription. From a completely different country that I haven’t been to since 2017. With somebody else’s credit card info. I spent HOURS trying to explain their mistake. Finally we got to the bottom of it: they charged me in USD instead of CAD. Even though the mistake was on their end, they refused to refund the difference. They straight up just stole my money.
On other occasions I had the pleasure to chat with their customer service agents, whose primary job is to get you off the phone asap. They literally give you the silent treatment which is insane. I never got an ounce of help and wasted hours of my life with these people. I absolutely hate this company and specifically their customer service.
When I finally was able to sign up, they charged my card more than what they said they would. When I contacted them about it, they told me it was because of tolls. From a date I didn’t even have a subscription. From a completely different country that I haven’t been to since 2017. With somebody else’s credit card info. I spent HOURS trying to explain their mistake. Finally we got to the bottom of it: they charged me in USD instead of CAD. Even though the mistake was on their end, they refused to refund the difference. They straight up just stole my money.
On other occasions I had the pleasure to chat with their customer service agents, whose primary job is to get you off the phone asap. They literally give you the silent treatment which is insane. I never got an ounce of help and wasted hours of my life with these people. I absolutely hate this company and specifically their customer service.
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Awful customer support
Their customer support call center is foreign and the agents are impossible to understand
Terrible customer service
I had been a Zipcar customer for years and have spent thousands of dollars renting from them. Today, there was an issue where I wanted to extend the rental, which I attempted to do before my current trip ended. The system would not allow it because it’s my birthday and my license was set to expire. I had left the temp copy at home and needed to get it to update details. Long story short, when I called back to update and extend rental they charged me $150 late fee despite having done everything possible to follow their rules. If the license being expired was such as issue (which it didn’t expire until midnight today anyway) then you allowed me to drive for 12 hours on what you thought was an expired license. Anyway, that $150 you refuse to refund has cost you a customer. I will never rent from your terrible company again. I would give you zero stars if possible.
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Erroneous Fees Charged without Evidence.
I canceled my membership because I have repeatedly been charged fees that are completely unfounded. I have been fined almost $1000 and they won’t even give me evidence to support their claims.
I have been a long time customer of theirs and this experience has really soured my experience of their services and tainted my view of them as a legitimate company.
I will no longer be recommending them as a viable alternative.
I have been a long time customer of theirs and this experience has really soured my experience of their services and tainted my view of them as a legitimate company.
I will no longer be recommending them as a viable alternative.
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Customer Sevice
I had an issue finding a place to park my Zipcar rental as the designated spot was taken. The customer service rep was very helpful in solving my issue.
Scam
My application took over a week despite their advertising that it would take minutes or up to 2 days. Ended up being past my trip until it was reviewed. $25 down the drain
Avoid
Zipcar has gone downhill. Cars are in terrible shape, customer service is poor when they are at fault. Loyal customer of 10+ years and will now only use if absolutely no other option
Penalty charges due to bug in app
I was charged for late penalty because, the app didn’t go through the extended reservation well.
This service sucks, and the agents didn’t help me at all to grt the penalty refunded. Boycotting this service.
This service sucks, and the agents didn’t help me at all to grt the penalty refunded. Boycotting this service.
Great car. Service
TERRIBLE parking garage staff. One challenged me to a fight. Buyer beware.
Absolutely horrible service
I have been a loyal Zipcar customer for a long time, but my most recent experience was unacceptable.
I rented a car only to discover that the air conditioning wasn’t working. Driving in the summer heat without AC is simply not reasonable. When I contacted customer support, instead of helping resolve the issue, I was blamed for the problem. To make matters worse, I was also charged an outlandish low-fuel fee.
Between the poorly maintained vehicle and the disappointing customer service, this experience has completely eroded my trust in Zipcar. I will not be using Zipcar again, and I cannot recommend it to others based on my experience.
I rented a car only to discover that the air conditioning wasn’t working. Driving in the summer heat without AC is simply not reasonable. When I contacted customer support, instead of helping resolve the issue, I was blamed for the problem. To make matters worse, I was also charged an outlandish low-fuel fee.
Between the poorly maintained vehicle and the disappointing customer service, this experience has completely eroded my trust in Zipcar. I will not be using Zipcar again, and I cannot recommend it to others based on my experience.
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Horrific company
horrific experience. I booked a car and it wasn't available when I got there. I have friends who have had similar experiences. customer service is useless
App glitch
I was interested in looking to see what pricing would be for renting a car through ZipCar. The online website and app will not allow date changes which means I can’t definitely say “I have my trip planned” when I can’t check for dates and pricing. I’m not getting a membership when I don’t even know if ZipCar is right for me.
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Unreliable app
The app is very unreliable at unlocking the car, which is the most important functionality. Often needs to be restarted. Works poorly in low connectivity. I avoid Zipcar as much as possible because of the flaky app.
been a blessing
Since my car been down, this has been a blessing to me. Keep doing what you’re doing.
Dog hair galore
Dog hair galore pet owners should follow the guidelines and keep their pets in a carrier
Great
I’m able to rent on demand when I need to.
