Penalty charges due to bug in app
I was charged for late penalty because, the app didn’t go through the extended reservation well.
This service sucks, and the agents didn’t help me at all to grt the penalty refunded. Boycotting this service.
This service sucks, and the agents didn’t help me at all to grt the penalty refunded. Boycotting this service.
Great car. Service
TERRIBLE parking garage staff. One challenged me to a fight. Buyer beware.
Absolutely horrible service
I have been a loyal Zipcar customer for a long time, but my most recent experience was unacceptable.
I rented a car only to discover that the air conditioning wasn’t working. Driving in the summer heat without AC is simply not reasonable. When I contacted customer support, instead of helping resolve the issue, I was blamed for the problem. To make matters worse, I was also charged an outlandish low-fuel fee.
Between the poorly maintained vehicle and the disappointing customer service, this experience has completely eroded my trust in Zipcar. I will not be using Zipcar again, and I cannot recommend it to others based on my experience.
I rented a car only to discover that the air conditioning wasn’t working. Driving in the summer heat without AC is simply not reasonable. When I contacted customer support, instead of helping resolve the issue, I was blamed for the problem. To make matters worse, I was also charged an outlandish low-fuel fee.
Between the poorly maintained vehicle and the disappointing customer service, this experience has completely eroded my trust in Zipcar. I will not be using Zipcar again, and I cannot recommend it to others based on my experience.
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Horrific company
horrific experience. I booked a car and it wasn't available when I got there. I have friends who have had similar experiences. customer service is useless
App glitch
I was interested in looking to see what pricing would be for renting a car through ZipCar. The online website and app will not allow date changes which means I can’t definitely say “I have my trip planned” when I can’t check for dates and pricing. I’m not getting a membership when I don’t even know if ZipCar is right for me.
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