Find Other Options
As a former Zipcar user I beg you to find other vehicle options. Was charged $167 for a smoking fee when I do not smoke (I’m a 45 y/o asthmatic). Zipcar said their sensors detected it and I have no ability to appeal. Customer support has no human touch, everything feels automated and robotic. There are other quick vehicle options out there, let this one be your absolute last resort.
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JJonesyJ10
Car needed maintenance
I booked the Zip Car for a weekend away. I noticed within a few minutes the oil maintenance light flashing.. the sign on the dashboard said it needed an oil change 350 miles ago. I called Zip Car, and they told me to return the car to its location and that they will give me a partial refund. Partial refund!!!??? my weekend is ruined.
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CMCC in Midwest
app sucks but service is okay
app sucks but you can rent a car. app does not properly keep track of whether youre logged in or not. app makes it very painful to search for a particular car.
RSrat scholar
horrible customer service
terrible customer service barely speaks english and has no answers for anything.
EGEveryone who plays this game
No customer service or care
The car can be parked anywhere within a mile of where they tell you it will be but will not tell you where until you call and wait 15+ mins for customer service. The cars keep getting dirtier and more beat. Customer service offers only to extend your reservation by 30 mins for issues such as broken trunk doors, urine soaked seats, or similar. Zipcar was a bit of failed venture capitalism and private equity. Customers shouldn’t have to suffer through its bankruptcy.
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CZCurrent state of zipcar
