Don’t bother
1st order, my delivery is 1 hour overdue and have had no contact and no way to contact customer service.
£1200 worth of clothing ruined
£1200 worth of clothing ruined as this incompetent company machine washed 8 items of dry clean only clothing. I had to threaten legal action in order to be compensated for my loss and after 6 months and countless emails, I received just a fraction of the value of the items destroyed. Many of the items I had only worn once or twice. They also delivered me a bag of someone else’s sheets and towels instead of my own clothes. They arrived early, they arrived late. The customer service team told me on 4 separate occasions I would be compensated and funds were not remitted. Something is going seriously wrong with the leadership in this organisation. Support your local dry cleaner and save yourself a headache.
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Esther. London. Chelsea
You are quick, responsive and with good quality service but not sure now if I had to login the new App always. I got rather confused while proceeding with the last order
Simple App, Reliable Service
Always a smile and always on time. Simple to use and incredibly convenient for a busy city person.
AVOID THESE CROOKS
I have to give 1 star in order to post, otherwise it would be 0
This is the worst laundry experience I have EVER had.
Don’t believe any positive review as it must be fake.
I put it in a suit, some trousers and a jumper for dry cleaning.
They ruined a pair of trousers, hung my suit jacket on a wire hanger (which has ruined the shoulders) and have lost the suit trousers and jumper.....
Not to mention, the delivery was totally botched (but I don’t have energy to write about that experience!)
Bottom line. I have been asking for my clothes back now for over a week... still nothing- I haven’t heard from then in 4 days... they keep offering me a discount on my next order (they must be on a serious amount of drugs to think I would ever even entertain using this pathetic service again)
AVOID THESE CROOKS.
This is the worst laundry experience I have EVER had.
Don’t believe any positive review as it must be fake.
I put it in a suit, some trousers and a jumper for dry cleaning.
They ruined a pair of trousers, hung my suit jacket on a wire hanger (which has ruined the shoulders) and have lost the suit trousers and jumper.....
Not to mention, the delivery was totally botched (but I don’t have energy to write about that experience!)
Bottom line. I have been asking for my clothes back now for over a week... still nothing- I haven’t heard from then in 4 days... they keep offering me a discount on my next order (they must be on a serious amount of drugs to think I would ever even entertain using this pathetic service again)
AVOID THESE CROOKS.
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