Zipwhip Text Messaging User Reviews

Name: Zipwhip Text Messaging
Rating: 3.10145 (69 reviews)

Zipwhip Text Messaging

Zipwhip

📊 Productivity

🌐 Social Networking

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Replacement for ZipWhip

Who knows of a another company similar to ZipWhip when it gets shuts down in December? Same features and price. our company has really enjoyed using Zipwhip. all the other companies suggested are over the top. We just want intregation and text. Please help!

Katie Denay

4 years ago

Not reliable

This is the least-favorite of my must-have apps, the only one that connects with my Frontier work landline. You would think a communications company would use an app that communicates well - this one does NOT. Texts often won’t send whether there’s a strong WiFi signal or using my data. The laptop version works ok (though ugly to look at) but the iPhone app is terribly unreliable. I often have to wait 10 to 15 seconds to see if the message sent, often to be told it didn’t.

I have found one work around that works maybe 90% of the time - taking a screenshot of the message that won’t send and then sending that. Looks odd to the receiver of the text no doubt but it saves me from sending an email which would totally disrupt the conversation flow. I am hoping they continue to work on improvements to this….I dread using it.

Wigaholic

4 years ago

Setup

I downloaded this app a couple of months ago and still was unable to login.
No support

whoopi4711

5 years ago

Love the app

It does well for me and my team. We us it on the desktop and use the app on the phone. Also does group text that is great! Text show up as the company phone number. So now my team can now call or text the same number. Great for what we need

focusfamilycare

5 years ago

Be nice to place calls too

When I text, it uses my work phone as the contact. It would be nice when I’m away from the office to also be able to place calls through the app so the caller ID still shows my office number calling rather than having to use my cell number.

JRJung1178

5 years ago

Nasty customer service

When emailing them with an issue after 2 years of being with them and they got the feeling that I’m seriously considering leaving, their nasty response showed their unprofessional and real face. There are so many better companies with this service out there. Stay away!

JK@Company

5 years ago

A search feature is needed

A basic search function—where you can type a word/phrase and find any message containing it—would be amazing. Also would be useful to have a more noticeable notification tone...we use this as an on-call number and the notification is so quick and quiet it won’t wake up the person who is on call if they get a message at night.

Badger_1313

6 years ago

Not working!

Logged my entire team out, and now doesn’t recognize our usernames to get back in! What’s up, zipwhip??

brettkid02

6 years ago

Service good. App bad.

The program itself is pretty good. But the app is not. It doesn’t load the most recent messages easily and now it has a ton of notification issues. The app also doesn’t allow for most of the same features as its desktop counterpart. Overall the service itself is great but the app is not.

Shazamaaaa

6 years ago

Great in theory..

Zipwhip is a lifesaver, it the app could use some polishing for sure. Sorting all the unread texts to the top as an option would be a good start. I’m committed, it keep working it.

Jdogrides

6 years ago

Caveat before purchasing

Never pay for a full year subscription.

They won’t refund your money if you leave before the year is up.

Admin dashboard could use some work.

ArkBulldog Dad

6 years ago

WOW!

This app is absolutely FANTASTIC

coolmonkey09

6 years ago

Increases efficiency

We have reduced our after hours calls by 90%. Employees and clients like using it

TJ Rooster

6 years ago

Glitchy and poor customer service

Sometimes it worked, sometimes it didn't and I received blank messages from customers. Should've paid attention to the bad reviews. Service was glitchy from user stand point where blank messages would be received and from admin too if I tried to update admin info in the system. Customer service is all over the place when trying to cancel. I think they want to hope you forget with having to submit multiple cancellation requests to multiple people, phone calls and emails.

0customers

6 years ago

Can’t send or receive photos

ZipWhip nerfs the capability to send pictures by charging you more. Whats worse is if you’re a long time customer they will remove functions and require you to pay more instead if grandfathering you in.

nikonel

7 years ago

Response from developer

Hi Nikonel, we're sorry to hear about your negative experience. As we have expanded our functionality and feature set we have occasionally updated our pricing and packages to reflect the best variety of options for our customers. If you are unhappy with your current package we hope you'll reach out to our support team at support@zipwhip.com to discuss different options. Thank you for your feedback and for being a Zipwhip customer.

App needs improvement

App needs improvement. Need to be able to search just like on the web.

sweetheart8104

7 years ago

Response from developer

Good news! We are working on updating our search function in the mobile app and will be releasing these enhancements in the future. We're always looking to improve our product for our customers, and feedback like this helps us do it. Thank you for your comment!

Great product but inconsistent

Love the idea of texting from a land line. Works great as small biz owner who wants to separate business and social.

The desktop Zipwhip functionality is great. So, great website.

Unfortunately, the app is inconsistent. Huge lag time from text to your mobile app. Sometimes a text doesn’t go through from the app and the “retry” button is so small you don’t realize it til later. Needs a notification that text didn’t go through.

When it works consistently it is great.

heathandpete

7 years ago

Response from developer

Thank you heathandpete! We are happy to see that Zipwhip is working well for you as a small business owner. Thank you also for the feedback on our mobile app. We're working to improve the experience for our customers and this review is helpful for us to know. Please stay tuned for more updates to our app as we continue to improve on it!

Notifications not working

Please fix notifications nothing shows up until you go into the app

Crew909

7 years ago

Response from developer

Hi Crew909, we are sorry to hear about your poor experience using the app, it sounds like the app was not behaving correctly in this case. Please contact our support team at support@zipwhip.com so that we can fix any issues for you. Thank you for your review, we take customer feedback very seriously as we work to improve our product.

Notification Issues

Not reliable. Looking at other options. Notifications never come through and we miss tons of texts from customers

akfrosty

7 years ago

Response from developer

Hi akfrosty, thank you for providing feedback. We work hard to make continuous improvements to our product and reviews like this help us do that. It sounds like the app was not behaving expectedly; please reach out to our support team with any issues you encounter using the app at support@zipwhip.com.

Unreliable

Constant problems with this app. They fix one thing then break 5 other things. It’s never stable or reliable. Conceptually it would be great but the app is barebones and does not have the features of the website. A mess.

AMtruegrit

7 years ago

Response from developer

Hi AMtruegrit, thank you for providing feedback on our app. We have made significant improvements in the past year to increase stability and reliability on the platform and we hope you've noticed the change. We value feedback like this so if you have more we'd love to hear from you at support@zipwhip.com. Thanks again for providing feedback and we appreciate you being a Zipwhip customer.