ZOE Health User Reviews

Customer Experience

Positive experience42.5% of reviews
Neutral11.1% of reviews
Negative experience46.5% of reviews

~ Based on 723 written reviews from the US App Store.

What users say

Is ZOE Health Safe?

ZOE Health: AI Meal Tracker appears safe based on user ratings. AppsHunter Safety Score for ZOE Health is 96/100.

This assessment is based on 6,949 user ratings, with an App Store average of 4.8/5.

Safety Analysis

95.7% of ratings point to a safe experience
1.6% of ratings suggest some concerns
2.7% of ratings point to a risky experience

~ Based on 6,949 App Store ratings for ZOE Health.

Is ZOE Health Legit?

ZOE Health: AI Meal Tracker appears to be a legitimate app. AppsHunter Legitimacy Score for ZOE Health is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Ok

I wish i had the blood sugar response we had in the old version

Update

Cannot update the app nor can open the app.

Doesn’t work

App crashes when trying to answer original questions. I have asked for a refund or an extension of the (paid for) trial period. They are going to discuss if that’s possible!!! App unusable but they’ve taken my money πŸ’·
Think Zoe is just about money grabbing

Terrible!

I joined today and I can’t use the app. Every time I get partway through the initial questions it crashes. I have deleted it and re downloaded it a few times. Switched my device off etc and it’s still doing it. Basically a waste of time and money. Really disappointed.

Keeps crashing

I get so far through the app and it crashes and disappears

App crashes

I just signed up for a year of Zoe and a Gut Health Test. After installing the app on my iPhone it keeps crashing towards the end of the initial setup quiz. I’ve tried deleting it and reinstalling, but no joy. Disappointing!

Useless

I’ve only just joined Zoe & regretting it. This app is useless, it crashes every time I try to input details; I can’t get past the BP question. Please let me know how to proceed, alternatively cancel my membership and provide a FULL refund

The app keeps crashing

Just paid for a subscription but can’t even fully set up my profile on the app as it keeps crashing. I’ve reinstalled it multiple times and still no luck so I give up.

Smart app

Just submit a picture of your breakfast and it knows the nutrition, just edit the details a little- not much hassle πŸ‘

Not working

Cannot finish my signing in details. It keeps going back into my home screen

Crashing app

The app asks questions and crashes half way through.

Rubbish app

Downloaded app and paid subscription for 7 day trial. On two devices, all up to date, and app keeps crashing during initial questioning. 8 times now! Just be an automated AI response. Very poor show. Will now demand refund. Beetr of with calorie counter app. That works!

Mindful eating!

Zoe has helped me eat more mindful. I’ve always eaten fairly healthy, but with the easy swaps Zoe suggests, I’ve been able to up my healthy eating game. The accountability piece is helpful too!

Better than nothing; but there’s so much better out there

AI ruins the accuracy. The ability to edit for AI mistakes is impossible. I am 16 emails deep and have barely gotten out of the AI unhelpful β€œplease see our FAQs” responses just to change ONE inaccurate food. I’ve only been using the app for a few days but I’ve found 7 plants that don’t register as plants in your weekly count and I can’t change them.

The food β€œscores” are arbitrary and opaque. The same food can have a variation of a score of 40 to 90 with no explanation.

The recommended β€œsubstitutions” are flawed and inaccurate. One time it told me to substitute the wet version of a pasta for the dry version of the pasta and apparently that would increase the food score by 20 points?? I’m sorry, so don’t cook my pasta to make it healthier? The Italians would like a word…

If what you want is the lowest effort possible, this is good because you can just take a photo and will give you info. But will it be good info? Eh. Doubtful. It will literally hallucinate nutrition. Cannot even effectively track macros.

I also think it’s funny that my first 3 (of 16 so far!!) emails were respond to by AI and they still took over a day to get back to me. Is the delay to make it appear more human? Gross.
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Some good, mostly bsd

The app has a lot of inaccuracies. For example, it will scan a single serving meal as 5000 calories instead of 400. This has happened multiple times. I tried contacting support, they kept giving me the runaround, asking me to send multiple barcodes and examples when all they have to do is take the product information and investigate themselves. Lazy, inaccurate, not worth the money.
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AI Misinterpretation & Gaps In App Logic

The responsiveness and speed of the app is great, however after coming back to the app after a while it seems like there’s some large gaps in its logic as well as the scanning AI producing odd results.

Scanning recipe cards from providers such as Mindful Chef or Gusto produce sporadic and incorrect results when interpreted by the AI, sometimes it’s close but most of the time it’s quite far off in terms of the calories and macros. Multiple attempts of the same scan produce different results each time. The only way to tally the macros is to manually manipulate the ingredients until it kind of matches - it would be much quicker to just be able to manually edit the macros before committing.

Additionally trying to quickly log previously scanned foods is not easy to do as ingredients are wrapped up inside meals in the Recent list. Any ingredient should be able to be easily searchable and recalled so it can be used again and again whenever needed without needing to rescan it or having to favourite each individual item.

A few tweaks could make logging so much better and quicker.
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Letting themselves down by pushing products

I think Zoe is contributing a lot to our diets. The scientific information about diet is second to none and the company is contributing a lot to research. They are lending their credentials in the scientific community to put across what seems like a valuable nutritional programme which I have bought into.

However I think they are letting themselves down by now pushing products like a subscription for 30 plus sprinkles and now a new bar. They are using some of the worst internet marketing methods to push these products at us at every end and turn. For me this undermines their scientific integrity. Stop it guys.
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Paid and unable to use

I’m a Zoe investor and like to use the products on offer to customers. I signed up for a trial, on a rolling contract, paid my first weeks subscription and that’s as far as I’ve got. I’m unable to log into the app, with the same credentials as I use to log into the website from where I purchased the plan and manage my Zoe customer account. Further to this technical support has been poor, I’m still waiting, 5 days on for contact.
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Love it

This is going to help me increase my veggie and fruit intake. I really like the scoring system.

Beef patty

Should read Lamb Steak didn’t know how to change it.
What happened to my Lunch? Fetta and veggies?spinach, lemon Juice tomato?
I also have to be careful of seeds, as I have Diverticulitis flare ups.