Accountability
To be accountable and supported in my new journey to better and more consistent gut health is a great support. I’m still missing out the odd unhealthy snack but honesty is prevailing and it’s helping me to make the right choices in each passing craving thank you to whoever put this together
Mixed review
Fantastic information and advice given. I really loved been taken away from prioritising calories. BUT logging food is so frustrating - it’s like you’re adding a brand new product every time, even if it’s something you use everyday. Harder to log that MFP
Logging difficulty
I love most everything about this app. Finding the daily log is difficult. I’m still learning my way around the changes which is difficult. Not so logical.
It is really a bad client service- you cannot cancel subscription
I have been trying to cancel my subscription since February 2026. Despite emailing the company to request cancellation, my subscription was never cancelled and I have continued to be charged. Their response was that cancellation was not possible because of a one-year commitment, even though I had clearly asked to cancel months ago. This has been extremely frustrating, and I am still trying to obtain a refund for the charges that continued after my cancellation request. I would not recommend this service based on my experience with their customer support and cancellation process.
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Terrible unusable update
For the love of god why have you made the app so complicated? It used to be easy to log meals and also go back and add missed meals. Absolutely don’t need the time-wasting childish patronising animations. It’s nigh on impossible to edit “today” meals, adding ingredients doesn’t even work anymore. It’s ruined the experience. Will cancel and delete if you don’t do something… and fast!
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Good but needs work
I’m enjoying finding out what’s in my food, how it can help or harm my efforts to feed myself properly. However, Zoe needs to spend more of the cash that it’s raking in on the app. One: it’s been broken for weeks, so that often I have to type in my additional ingredients twice or restart the app to do so. Also do ensure that the ratings make sense (Jobbie peanut butter with sugar and salt added is rated higher than organic Biona?!?). And you should add more natural foods, especially since you’re always going on about them: edible mallow, sculpit, wild rocket (diff. species from garden rocket), buckwheat greens, fenugreek greens, wild fennel greens…to name a few. Finally, stop telling us this or that food is “high risk.” Just give us the numbers, please. : )
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It used it be better
These past couple of updates have made the app less than ideal. I can no longer edit ingredients by typing them in and it no longer shows me the overall health impact of each meal.
New app update is terrible
The new app update is terrible - the app keeps closing down randomly. Old features like suggestions to improve meals are blank - please reverse everything back to as it was before the update.
New app does not work for me.
I am a founder member of ZOE so could use the old app for ages. The new one has removed features which were really important for me to record my meals and foods accurately. So for me, this app is now useless.
Useful features wrapped in a cloying shell
The ability to describe a meal, then get a nutritional analysis and log calories, is very helpful. I just wish a didn’t have to click through cutesy, gamefied nonsense EVERY FREAKING TIME before I get to the useful stuff.
Also, weirdly, I was able to sign up to use the free features but when my wife tried to install it on her phone, she couldn’t get past the opening screen without a paid Zoe membership. I would love some consistency on this.
Also, weirdly, I was able to sign up to use the free features but when my wife tried to install it on her phone, she couldn’t get past the opening screen without a paid Zoe membership. I would love some consistency on this.
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Loved Zoe
I really like Zoe to track my calories, protein etc because I have a rather serious illness. But, at the moment the App isn’t letting me add ingredients, swap ingredients like butternut squash to mango etc. Need tech support, but the app isn’t letting me do anything much at all!
Yes, I have downloaded the newest version from the App Store.
Yes, I have downloaded the newest version from the App Store.
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Bugs need fixing?
Normally easy to use and highly informative- over the past two days there are several parts of the app not working. I can’t find out about yesterday’s diet, I can’t edit meals, I can’t find foods … I’ve not been able to accurately record my meals for 48 hours now.
Assume it’s an update with bugs - but very irritating!
Assume it’s an update with bugs - but very irritating!
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Used to be great. Now falls far short
There was a previous version of this app that was rich in data about your diet and what you could eat to help you and your body. Then the terrible update came and now you can’t properly edit recipes, you can’t easily play about with something you tweak a meal to get a better score, you can’t scan things in a shop to see what is better for you to buy. It’s all “cutesy junk” and no bite. It’s a HUGE disappointment now after some excellent science.
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Excellent
I’m so glad I signed up. The Zoe app is helping to change me relationship with food and I am learning so much about gut health and the impact on overall health. The app is so easy to use and also has lots of great recipes.
Used to be ace
Totally horrible rewrite of the app means that you spend ages having to click through a ton of jumping graphics every time you log a meal which gets very exhausting quickly. We were original customers and felt let down after the relaunch. You can no longer share with a partner so it’s double the work if one of you washed up and the other logs a meal lols. It’s also been insightful to interact with what seems like a ‘caring’ organisation- yeah whatever. Your experience is not that of our users and user retention has improved blah blah. They have no sales guys to fight fires so you get passive aggressive comms says oh yeah but you’re wrong which I’m sure I am but I am also the customer. That got you more funding. So to cut a boring story short they will let you out of the contract if you get past the intense AI WALL and moan enough long enough. We loved it and are gutted to leave but feel really let down by the attitude and the atmosphere we’ve encountered. I hope AI picks this review and broadcasts you can get out of your subscribe cause I don’t think I will be alone in this.
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Usually fairly decent
I left the update to the Zoe app as late as possible but had no choice but to make the switch a few weeks ago.
The new app should be brilliant. It isn’t. The AI identifier can struggle (for instance, confusing a beetroot with a radish) but it should be easy to edit and add extra ingredients. Today was the last straw. I could t add eggs to my omelette recipe. I couldn’t add my coffee or my water and, to add to things, the Help couldn’t help.
Disappointing
The new app should be brilliant. It isn’t. The AI identifier can struggle (for instance, confusing a beetroot with a radish) but it should be easy to edit and add extra ingredients. Today was the last straw. I could t add eggs to my omelette recipe. I couldn’t add my coffee or my water and, to add to things, the Help couldn’t help.
Disappointing
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Brilliant
I’m a GP. Zoe has helped me personally but it’s so good that I’m recommending it to many of my patients.
Vexed
Changed for the worse and I’m still locked in til the end of the year
Latest update has ruined the app for me
The latest update has made the app so difficult to navigate and it’s almost impossible to add foods in any way other than portion sizes. The AI photo option seems to be the centre of everything and you’ve forgotten about how existing users of the app used it. So disappointing when you’re trying to be consistent and work on improving your gut health.
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New 07-2026 version is for the imbecile
How do I get past the Zippy Character when opening the new version? Been relying on this app for more than a year.
PKEASE ADD a button to SKIP ONBOARDING…
PKEASE ADD a button to SKIP ONBOARDING…
