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Zonos

Zonos

Simplify import compliance

22 ratings
222 reviews
🔧 Utilities
💼 Business
Free

Details

  • Released
  • Updated
  • June 18, 2025
  • September 16, 2026

Features

Developer

Zonos
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About

Easily prepay U.S. duties on imports. Use AI to auto-fill customs details from a photo or enter them manually. Pay in your local currency and get a QR code for smooth shipping.

✓AI-powered customs detail auto-fill
✓Manual item information entry
✓Calculate and prepay U.S. duties
✓Pay in local currency
✓Generate QR code/Declaration ID
✓Supports Canada Post and USPS (U.S. territories)
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What users say

Summarized from real user reviews of Zonos. Based on 22 reviews and a 3.5/5 average, it highlights the 1 positive and 17 negatives reviewers mention most about this Business app.

Positive things

  • ⭐Quickly calculates US duties

Negative things

  • 🐛Keeps crashing
  • 🐛Incorrect HTS codes being generated
  • 🐛Crashes midway through process
  • 🐛Errors out constantly
  • 🐛Crashes at every moment
  • 🐛Can't get past verification
  • 🐛No Verification Code Sent
  • 🐛Cannot select made in USA
  • 🐛App does NOT open
  • 🐛No place to edit incorrect classifications
  • 🐛Inaccurate and AI based
  • 🐛App is glitchy and does not work
  • 🐛Extremely frustrating and it's simply impossible to get a 13 digit code required by CANADA post
  • 🐛Bad AI
  • 🐛Glitch
  • 🐛Erroneous and AI driven
  • 🐛Every item I photograph comes up as being made in China
See all reviews
+2

What's New in Zonos

2.8.0

September 16, 2026

This update improves FDA questions for U.S. imports. • The questions are more focused, so you only see what applies to your items

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User reviews

Most RecentHighest RatedLowest Rated

Broken app

Does not work cant create account
GfcufcdnnGfcufcdnn

Response from developer

Thank you for the feedback. We'd like to get you unblocked, account creation failures could have a few different causes, and knowing where it stops for you (whether it's an error message, a screen that won't advance, or a verification email that never arrives) would let us pinpoint it. Contact us at support@zonos.com and we'll help get you shipping.

Terrible

First off they collect your data and store it in the states, not cool. Secondly this is the only option available for shipping to the USA, the Ai is unreliable and doesn’t even know what half the items are in the photo even with the labels very clearly seen. When I got out of the app to confirm photo access my order got deleted 3/4 of the way through causing me to re start all over. It’s not worth sending anything to the states anymore. Bring back in person declarations.
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0550bv0550bv

Response from developer

Thank you for the feedback. The AI item identification is a starting point, not the final word, you can edit any auto-filled field before continuing, and manual entry is available on the same screen as the photo option if you'd rather skip photos entirely. We're looking into the ability to save progress so an interruption doesn't mean starting over, and we appreciate you flagging it. On data handling, our privacy policy at zonos.com describes what we collect and how it's stored, and shipment data is required by US customs for import processing.

Folks just mad, app very usable

I was frustrated when I learned I had to go through an app rather than just deal with the person behind my local post counter, but was pleasantly surprised by how easy and seamless the app ID to use. Good UI, helpful format, easy to use. Took only a minute to complete a shipment to my sister in the USA.
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Yours Truly 11611Yours Truly 11611

Response from developer

Thank you for the feedback, and we're glad the app won you over. Going from a counter interaction to an app is definitely a change, so hearing the flow felt easy and quick is exactly what we're aiming for. We're here at support@zonos.com if you ever need anything. We appreciate your kind words!!

Disappointed.

I have a small business trying to survive in this economy. I’m unable to return defective products back to the manufacturer in the United States due to the awful amount of duties that I will be charged AGAIN just to return these items. I’m eating the costs at this point. It’s absolutely ridiculous. It used to be so simple and take 5 minutes at Canada post, but now you have to go out of your way to download an app, try and navigate the stupid thing which doesn’t even work half the time, and then pay 10x more than what you used too. If I could give a negative star rating I would.
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Candy land 1111Candy land 1111

What a scam

I can’t believe Americans are forced to use this app to mail things they already own. $2.50 for what? The privilege of using the USPS? Someone is making a lot of money openly scamming the American people.
RfindishRfindish

Response from developer

Thank you for the feedback. Some US territories, like Guam and the US Virgin Islands, sit outside the US customs territory, so shipments from those territories to the mainland are treated as imports under US customs regulations, even though no international border is crossed in the everyday sense. That's why the app applies here. Our processing fee covers guaranteeing and remitting duties to US customs upfront. The requirement of prepaid duties on postal shipments itself comes from US customs rules (as of August 2025), not from Zonos or USPS.

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User experience

🐞

Reported Bugs

17 issues

Keeps crashing

Bug

Incorrect HTS codes being generated

Bug

Crashes midway through process

Bug

Errors out constantly

Bug

Crashes at every moment

Bug

Can't get past verification

Bug

No Verification Code Sent

Bug

Cannot select made in USA

Bug

App does NOT open

Bug

No place to edit incorrect classifications

Bug

Inaccurate and AI based

Bug

App is glitchy and does not work

Bug

Extremely frustrating and it's simply impossible to get a 13 digit code required by CANADA post

Bug

Bad AI

Bug

Glitch

Bug

Erroneous and AI driven

Bug

Every item I photograph comes up as being made in China

Bug
✨

Requested Features

2 requests

Allow manual adjustment of HTS codes

Feature

Recognize MFN duty-free HS codes and allow for a $0 duty prepay option

Feature

FAQ

What does Zonos Prepay do?

Zonos Prepay allows you to easily prepay U.S. duties and customs fees for your imports. It simplifies the process by using AI to auto-fill customs details from a photo or allowing manual entry. You can then pay in your local currency and receive a QR code or Declaration ID for seamless shipping.

How does the AI feature work?

You can snap a photo of the items you are shipping, and the app's AI will automatically populate the necessary customs details for you. This significantly speeds up the process of preparing your shipment for U.S. import.

Is there a subscription cost for Zonos Prepay?

No, Zonos Prepay offers a free account with no subscription costs. You pay a clearance/processing fee per shipment, along with the duty cost, on a pay-as-you-go basis.

What shipping carriers does Zonos Prepay support?

Currently, Zonos Prepay is compatible with Canada Post for shipments to the U.S. and USPS for U.S. territories. The app plans to support additional postal services in the future.

Who is this app designed for?

This app is ideal for individuals and small businesses that frequently ship items to the United States. It's also beneficial for postal operators looking for a compliant solution to manage prepaid duties on incoming shipments.