クソアプリ
Difficulty Level 9.5
Update: There are a number of basic flaws in the app’s approach. How many people are in the habit of photographing the contents of their box before sealing and walking to the post office? You’ll need to with this app. If you’re mailing a present home because you have no room in your suitcase, do you have a legal ‘mailed from address’ in the country you’re visiting? You will need one - you can’t use your home address. There are many more practical issues, but I’m out of time.☹️
インボイスを作成、印刷できるようにして欲しい
Difficulty Level 9.5
Response from developer
Thank you for the feedback. U.S. rules now require duties to be prepaid on postal shipments (https://www.federalregister.gov/documents/2026/06/24/2026-12669/indefinite-suspension-of-the-de-minimis-exemption-for-mail-shipments-and-new-postal-informal-entry), which is why sending a box home now includes this step. This walkthrough covers each part of the process and may make your next shipment faster: https://www.youtube.com/watch?v=qK2PVmifl1w
Useless
I submitted a support request and was contacted fairly quickly but the app started working properly again and I was able to complete my shipment anyway. Overall, I wasted about an hour of time before the situation was resolved. I’ve upgraded my rating to 3 stars due to the quick support response.
Response from developer
Thank you for the feedback, and for taking the support experience into account. We’re sorry for the time this took, and we’re glad our support team could help you get your shipment out.
関税と税関業務の肩代わり
Response from developer
Thank you for the feedback. The requirement to prepay duties on postal shipments comes from U.S. rules (https://www.federalregister.gov/documents/2026/06/24/2026-12669/indefinite-suspension-of-the-de-minimis-exemption-for-mail-shipments-and-new-postal-informal-entry), and the app was built to help shippers meet it. Each shipment includes a processing fee, which is shown before you pay, and saved addresses help repeat shipments go faster.
When can Australia use this???
Currently it seems that we cannot use the Zonos app, but are instead forced to use the Zonos website instead (which I might add, is not mobile friendly).
I feel that being able to manage my Zonos account via an app, including reviewing inventory/customs requirements for an item would make this whole process much smoother.
It’s also extremely confusing with how the linkage works and how Australia Post will know that duties and fees are paid separately via Zonos, instead of with them.
クソアプリ
Response from developer
Thank you for the feedback. The app doesn’t charge for the label, and postage is paid at the post office as usual. The charge in the app covers U.S. import duties, which are now required on postal shipments (https://www.federalregister.gov/documents/2026/06/24/2026-12669/indefinite-suspension-of-the-de-minimis-exemption-for-mail-shipments-and-new-postal-informal-entry), plus a processing fee. Your card is only authorized when you pay, and it’s charged once your shipping label is created. If you start over before creating a label, the first authorization expires within 5 days and you won’t be charged for it.
Authentication failed
I tried logging out and even deleting and reinstalling the app, but the issue persisted. In the end, I had to access Zonos through Safari on my phone to create my shipping label because the app was completely unusable.
Creating a single shipment is already time-consuming, and having to find a workaround because the app does not function properly is extremely frustrating. An app that users cannot even use to complete the shipping process defeats its purpose.
Plz investigate and fix the issue. I hope you will take this feedback seriously and improve the app’s reliability.
Response from developer
Thank you for the detailed feedback, and we’re sorry for the extra steps this took. We’re glad the web version let you finish your label, and we’d like to look into the login error with you. Please email us at support@zonos.com from the email address on your account and let us know roughly when the error appeared, and we’ll investigate.
Worst app of all time
Response from developer
Some context on the rating: the app was built to help shippers prepay U.S. import duties, which are now required on postal shipments (https://www.federalregister.gov/documents/2026/06/24/2026-12669/indefinite-suspension-of-the-de-minimis-exemption-for-mail-shipments-and-new-postal-informal-entry), and many reviews reflect frustration with that requirement itself. Others point to issues in the app, and we update the app regularly to address that feedback. If there’s something specific you’d like to see improved, please let us know at support@zonos.com.
The AI needs fixing
Scam
Response from developer
Thank you for the feedback. U.S. rules now require import duties to be prepaid on postal shipments (https://www.federalregister.gov/documents/2026/06/24/2026-12669/indefinite-suspension-of-the-de-minimis-exemption-for-mail-shipments-and-new-postal-informal-entry), so the post can’t offer an option for the recipient to pay on delivery.
Scam
Response from developer
Thank you for the feedback. Under U.S. rules, bona fide gifts valued at $100 or less can be sent duty free (https://www.cbp.gov/travel/us-citizens/know-before-you-go/shopping-abroad-duty-free-gifts-household-items), and the gift questions in the app come from U.S. Customs requirements for that exemption. If any of them are unclear the next time you send a gift, we’re here to help at support@zonos.com.
I hate you
Why do we even need this
Response from developer
Hello, U.S. rules now require import duties to be prepaid on postal shipments to the U.S., and your post offers the app as a way to do that before you ship. This walkthrough covers each step if it helps: https://www.youtube.com/watch?v=qK2PVmifl1w
文字が小さい
文字が小さすぎで見えない
せめて文字の大きさを変えれるようにして欲しい
クソアプリ
Sucks
Response from developer
Thank you for the feedback. The app walks you through the U.S. gift requirements and allows gifts that meet them. If a shipment doesn’t meet them, it’s sent as a standard shipment. If you think yours should qualify, we’re here to help at support@zonos.com.
ridiculous
ABSOLUTE TRASH APPLICATION — UNMITIGATED FRAUD THAT STEALS YOUR MARGINS!!!
But does Zonos care? Hell no! They are charging a ton of unjustified tax on items that are legally 100% free! Even if you fill out their own "Country of Origin" section clearly stating the item was made in the USA or Mexico, this broken app completely ignores it! It forces a massive, fake standard apparel tax calculation anyway because their lazy, rigid software is too stupid to handle basic free trade rules and Chapter 98 exceptions.
WHAT A MASSIVE SCAM! They are forcing hard-working sellers into an inescapable trap. Because major marketplaces and Japan Post force us into their automated digital loop, Zonos forces an illegal tax charge at checkout, locks you out of your legitimate zero-duty rights, rejects valid 10-digit codes, and funnels thousands of dollars of fake fees straight into government revenues.
It is a broken, evil scam that ruins your pricing, kills your sales, and forces you to get screwed by a software glitch. If you deal in vintage, US-made, or Mexico-made inventory abroad, STAY FAR AWAY FROM THIS GARBAGE. Fix your broken, thieving system!!!
Response from developer
Thank you for the feedback. Under current U.S. customs rules, duty-free treatment for American goods returned isn’t available through the standard postal process. The app also doesn’t yet support trade agreement claims like USMCA, so duties are calculated without them, and we’re working on adding that very soon. The Duty breakdown shows each tariff applied.
