What a scam
Was forced to use EMS
Awful
保存機能
まず保存機能がないので何個も読み込んで繰り返したのに途中で止まる。保存出来ず、そこまでで一旦関税払おうとしたのに進まない。 死亡。 PCのウェブ版でも同じ。
Garbage App
Expensive and Sketchy
Response from developer
Thank you for the feedback. Location access is optional, you can decline it and the app works the same; accepting it only defaults your postal carrier for convenience, but it is not required. Our fees are per shipment with no subscription, and they're shown in full before you pay. They don't just process the paperwork, but also guarantee the duty amount paid so you and your recipient don't have to pay anything more, even when tariff rates change. We're here to help at support@zonos.com.
This is impossible
Response from developer
Thank you for the feedback. Duty amounts can vary between shipments because they're calculated from each shipment's details, and the Duty breakdown view shows exactly which tariffs apply and how the total was calculated. Our fees are shown in full before you pay. If something looks wrong on a specific shipment, we're here to help at support@zonos.com.
ユーザー目線の使いやすさなんて全く考えてない
日本郵便経由でアメリカへ発送するためにZonosを使いましたが、使い勝手が厳しすぎたので率直なレビューをまとめます。
・後戻り不可の「一発勝負」仕様
支払い未完了・確定前であっても、一度次の画面に進むと前の画面に戻って修正ができません。修正したい場合は最初からやり直しになります。「とりあえず送料を見積もる」「後で確認して修正する」といった使い方が一切できないのがかなりのストレスです。
・発送先の保存ができない
発送元の情報は保存できますが、発送先の情報は保存できません。リピートで送る宛先であっても、毎回ゼロから手入力させられます。
・ポンコツAIによる逆効率化
送る品物を写真付きで1つずつ登録する仕様です。盗難や破損保険のためと理解はできますが、AIの自動入力精度が低く、全く違う商品情報を勝手に入力されてしまいます。しかも読み取り時間が無駄に長い。結局「AIが入力した間違った情報を消す作業」から始まる始末で、設定でオフにもできません。
正直、現状の仕様では時間と手間がかかりすぎて、継続利用はかなり厳しいと感じました。
Response from developer
Thank you for the detailed feedback. On the photo requirement: photo capture is a requirement Japan Post set within the app flow, so it can't be turned off, but every auto-filled field can be edited after the photo is taken. If a field comes back wrong, you can correct it directly rather than starting over, and we're happy to walk you through that at support@zonos.com. On going back to a previous screen: once duties are calculated, we intentionally lock editing for that shipment to avoid gaming undercollection. However, we are looking at ways to make it easier to make edits before calculating duties, such as saving your progress along the way up until the duty calculation. Saving destination addresses is a fair request, and repeat shippers shouldn't have to re-enter the same recipient every time. It's the kind of friction we're working to reduce. We know the app adds steps to a process that used to be simpler. Feedback this specific helps us prioritize, so thank you for taking the time to write it up.
Unreliable
Response from developer
Hi Lopiken, when you ship something that is duty-free, there can still be a processing/clearance fee. This is always clearly shown before you click the "Pay" button (it's in the summary with the total duty cost, total fee cost, and the total cost, which is directly above the "Pay" button. The "Pay" button also includes the total you are paying). It will be clear anytime you make a payment, exactly how much you are being charged, before you enter your payment information. Duty payments made in the Zonos Prepay app are guaranteed (this is another reason for the fee—even on duty-free shipments, if something changes between when you pay and when we are billed, and duties become due, we pay that ourselves).
責任者出て来いや
Response from developer
hank you for the feedback. Auto-filled fields can always be edited before payment, and we'd like to look at what caused the crashes that kept you from doing that. The Duty breakdown view shows exactly which tariffs applied and how your total was calculated. We're here to help at support@zonos.com.
?
Difficult to set up.
Response from developer
Thank you for the feedback. Setup should be a one-pass process, and we'd like to figure out what caused the freezing. We're glad it went through on the third try, and if the app gives you any more trouble, we're here to help at support@zonos.com.
Very bad
Response from developer
Thank you for the feedback. Manually entered HS codes do need to follow the standard format so customs will accept them, though based on what you've described, the classification step should be handling slow responses better than it did for you. We'd like to look at what happened, we're here to help at support@zonos.com.
Orange man make tariffs
A joke.
Response from developer
Thank you for the feedback. The duties themselves are set by US customs policy and are calculated from the item details you enter. Tapping "Duty breakdown" in the app shows exactly which tariffs apply and the formula behind the total, so you can see how the amount was reached. Worth knowing, carriers that don't collect duties upfront don't make them go away, the recipient is often billed on delivery instead. Commercial carriers aren't required to have duties prepaid the way that postal carriers are (into the US) - that just means that the recipient would have to pay it during delivery. If anything in your quote looked off, we're here to help at support@zonos.com.
Not working after update. Unknown errors
Response from developer
Thank you for the feedback. Are you still seeing the error when adding an item? If so, we'd like to get you shipping again, we're here to help at support@zonos.com.
Inaccurate Garbage
Response from developer
Thank you for the feedback. Trade agreement claims like CUSMA haven't historically been available for postal shipments, and the app doesn't yet support them, so duties are currently calculated without free trade preference. We agree this matters and we're actively working on adding that coverage. If you'd like us to look at your shipment, we're here to help at support@zonos.com.
Issues when submitting items
Response from developer
Thank you for the feedback, and I'm sorry this happened. We'd like to look into what's happening with your specific items. If you reach out to us at support@zonos.com with the items you were entering when the errors appeared, we can dig into it.
Some China items don’t work
Response from developer
Thank you for the feedback. Some item and origin combinations are subject to additional US customs requirements, which can affect how a shipment is processed in the app. Based on what you've described, we'd like to look at the specific error you received so we can either resolve it or explain what's happening with that shipment. We're here to help at support@zonos.com.
Should be illegal.
Response from developer
The US now requires import duties on postal shipments to be prepaid. Your post adopted this app so its customers can meet that requirement and keep shipping to the US. Zonos doesn't set US customs policy, the app exists so shipments aren't refused at the border.
