Access Care Planning vs TrustID Chip Reader
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Access Care Planning
This app digitizes paper-based processes for organizations, offering mobile solutions that function offline. It allows for easy customization without technical expertise and integrates with existing business systems. The app provides field staff with case access and data capture, while also offering visibility and monitoring for management and self-service for next of kin.
- Forms designer with drag-and-drop interface
- Efficient forms management and submission
- Rich data capture (pictures, signatures)
- Configurable business rules and automation
- Role-based access control
- Offline working capability
- Encrypted data security
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Formerly Mobizio, now Access Care Planning. Access Care Planning enables organisations to replace their paper processes with mobile solutions that work with or without a network connection. Easy to configure, Access Care Planning can be tailored to specific business needs without requiring any technical knowledge. Access Care Planning integrates with your existing scheduling, rostering, CRM, PAS and finance systems and works with any smartphone or tablet. Who is it for? Access Care Planning is an award-winning solution developed in partnership with our customers to meet the evolving requirements of all stakeholders including: - Department director: ensures service delivery, compliance and audit trail and evidences outcomes - Operations director: gives full field staff visibility, monitoring, time and attendance tracking - Field staff: easy-to-use mobile app with case access, form management, reminders and flexible data capture - Next of kin: gives ability to self-serve and monitor delivered service in real time Features of the app: - Forms designer: With a simple drag and drop interface, forms can be constructed in minutes by non-technical users with Access Care Planning forms designer. - Forms management: Field staff can now manage their form in the most efficient way: scroll, click, scroll, submit - and everything is synchronised! - Rich data capture: Capture rich data such as pictures, bar codes and signatures. And since both mobile and web interfaces are completely in sync, everyone sees the same thing! - Business rules: Set reminders, emails, alerts triggering and data changes automation. As with all features of our software, rules can easily be configured by non-technical users. - Role based access control: Configure which groups of users have view, edit and create permissions on forms and case records. Permissions can be configured easily and deployed instantly. - Offline working: When the device is connected, data is sent back at regular intervals. When offline, all data is stored securely on the device, and uploaded when back online. - Data security: All communication between the user devices and server is over an encrypted channel and data stored on the devices is also encrypted. For more information visit - https://www.theaccessgroup.com/health-social-care/care-management-software/care-planning/
TrustID Chip Reader
Securely scan and verify the NFC chip embedded in your passport or ID card. This application provides a straightforward method for digital identity verification.
- Scan NFC chips
- Verify passport data
- Verify ID card data
- Secure scanning
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This TrustID app allows you to securely scan and verify the NFC chip in your passport or ID Card.
Screenshots
Verdict
The clearest difference is rating: Access Care Planning at 5.0 against TrustID Chip Reader's 1.7. TrustID Chip Reader's advantage is monetization model (free vs freemium). On price, review sentiment, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Access Care Planning holds the better App Store score, 5.0 against 1.7. Both are backed by a comparable volume of ratings — 2 and 3 respectively. Written reviews split almost evenly too, at 12% and 13% positive.
Access Care Planning ships an update every 5 weeks, TrustID Chip Reader every 6 weeks. The most recent releases landed on September 23, 2026 and September 21, 2026 respectively.
| Parameter | Access Care Planning | TrustID Chip Reader |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (2 ratings) — better | 1.7 (3 ratings) |
| Positive reviews | 12.3% of reviews | 12.8% of reviews — better |
| Number of ratings | 2 | 3 — better |
| Update frequency | Every 5 weeks — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 | 15.0 |
| Further details — not scored | ||
| Size | 47 MB | 14 MB |
| Age rating | 4+ | 4+ |
| Developer | Access UK Ltd | TrustID Ltd. |
Customer experience
Access Care Planning
TrustID Chip Reader
User reviews
Access Care Planning
From 2 App Store ratingsWhat we love
- 👍 Face ID option available
- 👍 App can be useful
- 👍 Duplicate visit reports fixed (recently)
Room to improve
- 🐛 Constant crashing and lagging
- 🐛 Syncing problems
- 🐛 Slow login/app performance
- 🐛 App closes unexpectedly
- 🐛 Data loss after updates/reinstalls
TrustID Chip Reader
From 3 App Store ratingsWhat we love
- 🚀 Quick scan when it works
- 👍 Straightforward process (when functional)
- ✅ Worked first time for some users
Room to improve
- 🐛 Frequent passport chip scan failures
- 🐛 App not recognized after download
- 🐛 Camera not opening/black screen
- 🐛 Browser redirection issues
- 🐛 Frustrating and time-consuming
Bugs and requests
Access Care Planning
Reported bugs
54 issues- App constantly crashing
- App lagging
- Deleting entered care notes
- Incomplete task reporting
- Syncing issues
Show 49 moreShow fewer
- Unable to see calls
- Slow login/logout
- 10-15 second wait to confirm sign-in/out
- App closing by itself
- Unexpected app crashes
- Cleared visits and notes
- Keypad gets in the way
- Cursor stuck sometimes
- Cannot update written notes
- Saved notes cannot be edited further
- No visits visible
- Face ID stopped working
- Cannot log in
- Location collected immediately upon opening app
- Blank duplicate forms submitted
- Always require password even after minimizing app
- Notes erased after clicking done
- App playing up, giving same person multiple times
- Not logged in for work status incorrect
- Duplicate carer calls shown
- Old scheduled calls still shown after update
- Records shown multiple times after sync
- Cannot open app after update
- Cannot access employee portal session
- Cannot book holidays
- Cannot view pay advice
- Rotas are wrong
- Missing clients and information
- Repeated entries of all reports
- Sync issues causing reports to reload multiple times
- App constantly down
- Takes ages to load tasks
- App not responsive after iOS update
- App not syncing calls
- Lost logged visits and notes after reinstall
- Syncing only partial calls
- Cannot see keysafes
- Planner not showing tasks or visits
- App crashes upon pin entry
- GPS keeps popping up
- Cannot see previous notes
- Cannot see future assigned appointments
- Syncing fails every single time
- Logged out after locking phone, losing work
- Forms and communication take too long to fill
- App not working properly
- Planner doesn't have tasks or visits
- PIN unlocking is outdated
- Crashes upon pin entry
Requested features
48 requests- Dark mode option
- Option to end care visit without completing all tasks
- Allow relatives to leave comments for carers
- See month in advance work rotas
- Notifications for schedule changes
Show 43 moreShow fewer
- Dark theme for better night use
- Option to end visit without completing all tasks
- Add dark themes for eyesight
- Dark mode option for night use
- Ability for family member to comment on notes
- Two-way communication between clients and carers
- Synchronize visits to personal calendar
- Leave short notes for carers when not scheduled
- Easier diary format for daily logs
- Customizable diary sections
- Hyperlink activities to other app sections
- Easier tick/cross boxes for activities
- Add live notifications for changes
- Reminder sound for logging into visits
- Improve display of carer visit reports (search by date/keyword, copy/paste)
- Improve UI for completed vs. uncompleted visits
- Allow users to choose/reset PIN
- Allow longer default logout times
- Notes not disappearing if logged out
- Use without data or internet
- Add tasks or visits to planner
- Reliable touch and facial recognition unlocking
- Ability for family member to comment on notes
- Save PIN number for iPhone users
- Stay logged in longer when changing screens
- Activity completed screen duration adjustment
- GPS access only when logging in/out
- See previous notes on phone
- See future assigned appointments
- Improve UI for completed vs. uncompleted visits
- Allow users to choose/reset PIN
- Allow longer default logout times
- Notes not disappearing if logged out
- Use without data or internet
- Add tasks or visits to planner
- Reliable touch and facial recognition unlocking
- Ability for family member to comment on notes
- Save PIN number for iPhone users
- Stay logged in longer when changing screens
- Activity completed screen duration adjustment
- GPS access only when logging in/out
- See previous notes on phone
- See future assigned appointments
TrustID Chip Reader
Reported bugs
13 issues- Passport chip scan fails repeatedly
- App not recognized even after download
- Camera not opening or showing a black screen
- Browser link does not redirect to the app
- App gets stuck on the welcome screen
Show 8 moreShow fewer
- Camera not working even with permissions
- App loops back to download prompt
- QR code expired error
- App freezes
- Cannot upload photos of passport
- Camera fails after passport photo scan
- Stuck at scanning chip stage
- AI fails to recognize app is downloaded
Requested features
7 requests- Improve app stability and reliability
- Fix browser redirection issues
- Provide clear instructions for users
- Ensure app works with default browsers
- Make the app compatible with all devices and browsers
Show 2 moreShow fewer
- Improve error message clarity
- Allow manual ID check as an alternative
In-app purchases
Access Care Planning
No in-app purchases
TrustID Chip Reader
No in-app purchases
Questions
Is Access Care Planning free?
Is TrustID Chip Reader free?
Which has better reviews, Access Care Planning or TrustID Chip Reader?
Do Access Care Planning or TrustID Chip Reader have ads?
Which is updated more often, Access Care Planning or TrustID Chip Reader?
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