My NYCHA vs Empeon Hub
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
My NYCHA
Manage your public housing needs efficiently. Submit and track maintenance requests, view alerts and outages, schedule inspections, file complaints, and pay rent bills directly from your mobile device.
- Submit maintenance requests
- Track service requests
- View development alerts and outages
- Schedule inspections
- File complaints
- View and pay rent bills
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The MyNYCHA mobile application allows public housing residents to create, submit, schedule, view and update maintenance service requests, view alerts and outages related to their developments, view their scheduled inspections, file complaints, view and pay latest rent bill. MyNYCHA empowers residents to create work tickets 24/7 and reduce their need to call NYCHA’s Customer Contact Center. For technical assistance please email your issue details to MyNYCHA@nycha.nyc.gov
Empeon Hub
Access your work schedule, pay stubs, and personal information securely. This app allows employees to clock in/out, view timecards, and manage direct deposit. It's designed for healthcare and homecare professionals working with organizations that utilize Empeon.
- Manage profile
- Download paystubs and tax forms
- Clock in/out of shifts
- View timecard
- View work schedule
- Request PTO
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Empeon Hub allows healthcare and homecare employees to quickly and securely access their schedules, pay data, and personal information through an intuitive, easy-to-use app. Note: Some of the features listed below may not be available to you. For further details and specific guidance, please consult with your HR or Payroll department. Note: This app is only available to employees of organizations using Empeon. If your employer uses Empeon, please contact your manager to gain access. Highlights · Manage profile · Download paystubs and tax forms · Clock in/out of shifts · View timecard · View work schedule · Update direct deposit information · Request PTO About Empeon. Empeon's intuitive HCM software and customer-centric approach help you embrace the workplace of tomorrow. Our attentive customer service helps healthcare companies manage caregivers, nursing staff, and the workforce from recruitment to retirement. Our all-in-one solution prioritizes user experience with a clean design that anyone can use. We have a deep understanding of the healthcare and homecare industries and continue enhancing our software to fit the needs of organizations in this dynamic landscape.
Screenshots
Verdict
The clearest difference is rating: Empeon Hub at 2.6 against My NYCHA's 1.8. Empeon Hub also leads on review sentiment (17% vs 3%). My NYCHA's advantage is ratings volume (571 vs 30) and update cadence (every 6 weeks vs every 4 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Empeon Hub holds the better App Store score, 2.6 against 1.8. That said, the two scores are not equally well evidenced: My NYCHA has 571 ratings behind it against 30, so its average is the more settled of the two. Written reviews point the same way: 3% of My NYCHA's written reviews are positive against 17% of Empeon Hub's.
My NYCHA ships an update every 6 weeks, Empeon Hub every 4 months. The most recent releases landed on October 29, 2026 and October 30, 2026 respectively.
| Parameter | My NYCHA | Empeon Hub |
|---|---|---|
| Price | Free | Free |
| Rating | 1.8 (571 ratings) | 2.6 (30 ratings) — better |
| Positive reviews | 2.9% of reviews | 17.2% of reviews — better |
| Number of ratings | 571 — better | 30 |
| Update frequency | Every 6 weeks — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 11.0 — better | 14.0 |
| Further details — not scored | ||
| Size | 40 MB | 13 MB |
| Age rating | 17+ | 4+ |
| Developer | New York City Housing Authority | Empeon |
Customer experience
My NYCHA
Empeon Hub
Bugs and requests
My NYCHA
Reported bugs
4 issues- Login screen not loading
- Tickets disappearing after submission
- App crashing during use
- Inability to complete basic functions
Requested features
4 requests- Improve app stability and reliability
- Provide better customer support
- Add video option for repair requests
- Allow tenants to rate repair services
Empeon Hub
Not enough reviews yet to summarise bugs or requests.
In-app purchases
My NYCHA
No in-app purchases
Empeon Hub
No in-app purchases
Questions
Is My NYCHA free?
Is Empeon Hub free?
Which has better reviews, My NYCHA or Empeon Hub?
Do My NYCHA or Empeon Hub have ads?
Which is updated more often, My NYCHA or Empeon Hub?
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