Comparison

My NYCHA vs Empeon Hub

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

My NYCHA

Manage your public housing needs efficiently. Submit and track maintenance requests, view alerts and outages, schedule inspections, file complaints, and pay rent bills directly from your mobile device.

Highlights
  • Submit maintenance requests
  • Track service requests
  • View development alerts and outages
  • Schedule inspections
  • File complaints
  • View and pay rent bills
Features
Read full description

The MyNYCHA mobile application allows public housing residents to create, submit, schedule, view and update maintenance service requests, view alerts and outages related to their developments, view their scheduled inspections, file complaints, view and pay latest rent bill. MyNYCHA empowers residents to create work tickets 24/7 and reduce their need to call NYCHA’s Customer Contact Center. For technical assistance please email your issue details to MyNYCHA@nycha.nyc.gov

About

Empeon Hub

Access your work schedule, pay stubs, and personal information securely. This app allows employees to clock in/out, view timecards, and manage direct deposit. It's designed for healthcare and homecare professionals working with organizations that utilize Empeon.

Highlights
  • Manage profile
  • Download paystubs and tax forms
  • Clock in/out of shifts
  • View timecard
  • View work schedule
  • Request PTO
Read full description

Empeon Hub allows healthcare and homecare employees to quickly and securely access their schedules, pay data, and personal information through an intuitive, easy-to-use app. Note: Some of the features listed below may not be available to you. For further details and specific guidance, please consult with your HR or Payroll department. Note: This app is only available to employees of organizations using Empeon. If your employer uses Empeon, please contact your manager to gain access. Highlights · Manage profile · Download paystubs and tax forms · Clock in/out of shifts · View timecard · View work schedule · Update direct deposit information · Request PTO About Empeon. Empeon's intuitive HCM software and customer-centric approach help you embrace the workplace of tomorrow. Our attentive customer service helps healthcare companies manage caregivers, nursing staff, and the workforce from recruitment to retirement. Our all-in-one solution prioritizes user experience with a clean design that anyone can use. We have a deep understanding of the healthcare and homecare industries and continue enhancing our software to fit the needs of organizations in this dynamic landscape.

Screenshots

My NYCHA4 screens
Empeon Hub4 screens

Verdict

The call

The clearest difference is rating: Empeon Hub at 2.6 against My NYCHA's 1.8. Empeon Hub also leads on review sentiment (17% vs 3%). My NYCHA's advantage is ratings volume (571 vs 30) and update cadence (every 6 weeks vs every 4 months). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Empeon Hub holds the better App Store score, 2.6 against 1.8. That said, the two scores are not equally well evidenced: My NYCHA has 571 ratings behind it against 30, so its average is the more settled of the two. Written reviews point the same way: 3% of My NYCHA's written reviews are positive against 17% of Empeon Hub's.

UpkeepUpdate frequency

My NYCHA ships an update every 6 weeks, Empeon Hub every 4 months. The most recent releases landed on October 29, 2026 and October 30, 2026 respectively.

Scorecard5 real differences · 5 level
My NYCHA versus Empeon Hub: the parameters behind the verdict, then further details
ParameterMy NYCHAEmpeon Hub
PriceFreeFree
Rating1.8 (571 ratings)2.6 (30 ratings) — better
Positive reviews2.9% of reviews17.2% of reviews — better
Number of ratings571 — better30
Update frequencyEvery 6 weeks — betterEvery 4 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS11.0 — better14.0
Further details — not scored
Size40 MB13 MB
Age rating17+4+
DeveloperNew York City Housing AuthorityEmpeon

Customer experience

My NYCHA

All ratings528 ratings
Positive15.5%
Neutral4.4%
Negative80.1%
Written reviews136 reviews
Positive2.9%
Neutral3.7%
Negative93.4%

Empeon Hub

Written reviews29 reviews
Positive17.2%
Neutral3.4%
Negative79.3%

Bugs and requests

My NYCHA

Reported bugs

4 issues
  • Login screen not loading
  • Tickets disappearing after submission
  • App crashing during use
  • Inability to complete basic functions

Requested features

4 requests
  • Improve app stability and reliability
  • Provide better customer support
  • Add video option for repair requests
  • Allow tenants to rate repair services

Empeon Hub

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

My NYCHA

No in-app purchases

None

Empeon Hub

No in-app purchases

Questions

Is My NYCHA free?
My NYCHA is free to download, with no in-app purchases.
Is Empeon Hub free?
Empeon Hub is free to download, with no in-app purchases.
Which has better reviews, My NYCHA or Empeon Hub?
Empeon Hub is rated higher. My NYCHA averages 1.8 out of 5 from 571 ratings, while Empeon Hub averages 2.6 from 30 ratings.
Do My NYCHA or Empeon Hub have ads?
Neither My NYCHA nor Empeon Hub shows ads.
Which is updated more often, My NYCHA or Empeon Hub?
My NYCHA ships an update every 6 weeks, and Empeon Hub every 4 months. Most recently, My NYCHA was updated on October 29, 2026 and Empeon Hub on October 30, 2026.

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