Weave vs Mobile ZAC

Manage your practice remotely with Weave's mobile app. Weave gives you a full view of your office, including patients scheduled and their appointment types allowing you to call or text any patient from an office number (protecting your private phone number), manage emergency call forwarding, change phone hours, and much more. Key Features: - Manage online schedule requests(pending/reviewed). - Watch out your schedule for the day's booking and their appointment type. - Reliably text and call your patients from an office phone number, protecting your private phone number. - Message Templates lets you send messages even faster with precomposed messages. - Download images sent/received in message conversation. - Make internal call(calls within the same tenants/phone system). - Payment history lets you check all payment activities anytime & from anywhere. - With Text to Pay save time & simply text a secure payment request to your patients. - Turn your mobile device into a payment terminal with Tap to Pay and accept contactless payments from physical cards and digital wallets. - Send invites(via text) to your customers for adding reviews to your business. - Team chat keeps you in touch with your co-workers to increase collaboration with communication. - Change office & break hours with smooth & easy time selector. - Manage call forwarding. - Select media from gallery or record high quality greeting for Voicemail Override. - Now fax supports multiple file types. - Monitor office phone call history and activity. - Access full patient lists and relevant patient information. - Manage voicemail remotely with additional capabilities to mark as unread(after listening) and download to device. - Listen to recorded calls.

Wherever your job takes you, make your mobile device your business phone. Mobile ZAC allows remote and mobile employees to manage business communications while utilizing the same tools as Zultys Advanced Communicator (ZAC) and our browser-based Web ZAC. We bring significant cost savings and reliability to our customers by including our mobile app with every user bundle for every Zultys system. Feature Overview: • Support for AI Tools: Real-time closed captions, real-time sentiment analysis, and live transcription with searchable post-call transcripts. • Mobile Network Calling: Place outbound and receive inbound business calls over your mobile carrier network. • iOS Recents Control: A configurable option to control whether Mobile ZAC calls appear in the native Phone app’s Recents list. • Department Filtering: Quickly filter company contact list by department or sub-department, and hide system services like auto attendants and call groups. • Single Sign-On (SSO) Support: SAML SSO has been developed and tested with Entra ID and ClassLink, with the potential to support other identity providers such as Okta, Duo, Auth0, and OneLogin. • Inbound and Outbound SMS and MMS for Call Group Agents: Agents in Operator, ACD, and ICC groups can send and receive SMS and MMS messages. • Web Chat for Call Group Agents: Agents in Operator, ACD, and ICC groups can now receive real-time message notifications from website visitors and respond. • Video Conferences: Easily host or join a conference, whether it’s for a group or one-on-one. Choose from three different modes to match your preferences: Speaker, Grid, or Pin an individual user. • Scheduled Conferences: Now users can view, join, and schedule conferences directly from the mobile app. • Call Logs: You can view complete phone call records and review the call history. Easily find the exact information you need with new filter and sort options. • Emojis: Elevate your conversations with native emojis. • Call Attached Data: Accessing and completing Call Attached Data while on the go is now easier than ever. • Retrieve Call: Move an active call from one device to another quickly and effortlessly. This feature gives you flexibility and an uninterrupted call experience. • Agent Roles & Queue Monitor: Agent roles and queue monitor have now been added for call center functionality on the go. More Feature Highlights: • Access Call Attached Data, recordings, transcripts, and voicemails from the call log • View presenter screen sharing for one-on-one and conference calls • System speed dial access • Ability for users to reply to and forward any message • Password reset link • Network switching between cellular and Wi-Fi networks while maintaining calls • Real-time presence status and presence notes • Instant message with internal and external parties with IM alerts • SMS support • Call group support Mobile ZAC is supported on systems running MX version Release 17 and above. Access to the latest capabilities requires MX Release 19.