HipLink Mobile vs Flex Touch

HipLink Mobile: HipLink Mobile is an extension of the HipLink communication platform that provides maximum flexibility to optimize use of smartphones and tablets for secure messaging and texting. Using HipLink Mobile, a User can have a priority view of important alerts, receive fully-secure text messages, send secure messages, and execute actions remotely. Text messages can be sent completely independent of a cellular data connection using Wi-Fi. In addition to interactive chat messages like traditional SMS, the application can also receive an alert sent from a desktop, call center, or automatically from a backend application. Real-Time Mapping: HipLink Mobile offers the ability to send alerts with real-time mapped target locations. Alerts are shown with a map attached, from where Users not only see the directions, but also see who else is en route to the incident. HipLink Mobile Features Include: - Fully secure messages with confidentiality and integrity checks - All networks operate on either carrier's data network or Wi-Fi - Secure chat for conversational messaging with other Users - Dedicated Alert inbox for HipLink messages sent from a desktop or application - File attachments of all types supported - All messages can be sent with increasing severity levels, each with distinguishing tones that can be defined by the User - Persistent alerting feature for emergency notification with settings override for high-priority alerts - Unread messages reminders - Auto Message Expiration allows for automatic message deletions - Location coordinates can be attached to a message - Conveniently change on-call or on-duty status - Pre-programmed custom commands or templates available

This requires Motorola Flex 6.3 with the 2020.2.2 or later release. The Flex Touch® app is designed to provide public safety agencies a quick and convenient way to access common Motorola Flex features using a smartphone or tablet. Personnel with the proper credentials can use Flex Touch to monitor their agency’s calls from anywhere and at any time from the convenience of a mobile device. Flex Touch allows personnel to search their agency database for names, property, vehicles, and incidents from a mobile device. Personnel can also view Flex Involvements® related to any record. In addition, the module helps promote officer safety by displaying records with warrants or alert warnings. The user-friendly design makes it easy for personnel to quickly learn how to navigate the app. Flex Touch allows personnel to access real-time call updates by viewing all active calls, call nature, and any assigned units. Each user can customize the list of calls and units within the jurisdiction. Calls are organized by unit status, providing a quick way to see whether officers have arrived on the scene and if a unit’s timer has expired. When a user has been assigned to a call, that information is displayed prominently. In addition to accessing information, Touch allows first responders to more efficiently complete their work. Users can view call comments and enter their own comments from their mobile device. Using Touch, users can quickly add photos or documents from their mobile device to a record or to a report. Flex Touch requires that the agency uses Motorola Flex and has already purchased the Flex Touch module.