NGO vs Itron Field Tools

ANALYZE AND PRESENT DATA AT THE SOURCE Simplify the collection of meter reading data and turn it into actionable information with the NGO™ app. This app enables your personnel to make the most of their time while in the field, providing on-the-spot analysis and presentment capabilities. Part of the enhanced R900® System, NGO leverages the detailed, accurate metering data from the E-Coder® absolute encoder register. Analyze that metering data at the source to improve your customer service as well as identify leaks and reverse flow. AUTOMATE AND OPTIMIZE YOUR FIELD OPERATIONS Neptune makes it easy for your utility to optimize workforce and operational efficiency. Running on any common iOS phone or tablet, NGO enables your field techs to collect detailed data logging information when needed during on-site customer visits. They can immediately generate graphs of a customer’s water usage patterns to show exactly when they used more water than usual or when a probable continuous leak began somewhere in their house. The graphs also provide all E-Coder alerts to further aid in troubleshooting usage anomalies. Our NGO app is easy to install and use, and immediately puts AMI functionality literally in the palm of your hand – including 96 days of hourly interval data as well as flags for leaks, tamper, and reverse flow straight from the meter. PROVIDE PROACTIVE, CONFIDENT CUSTOMER SERVICE The NGO app helps your utility save time and money, especially when it comes to saving truck rolls by allowing faster response in the field. It puts the power of Neptune’s E-Coder technology and advanced analysis into more of your utility personnel’s hands. With simplified access through the app to accurate, timely information, your personnel can take care of a customer’s water-related issue or answer a question then and there, in a single site visit. Quickly, easily, and confidently, they can inform customers of high water consumption and identify leaks and other problems much earlier, cutting weeks and possibly months in the discovery and saving customers a great deal of money in the process. All this proactivity can head off high bill complaints, reduce delinquent payments, and eliminate write-offs.

Field Tools ERT and Meter Configuration Accuracy for Reliable Data Collection FIELD TOOLS v3.2 - August 2026 Field Tools is an Itron app built on decades of programmable metering experience in the gas and water utility markets. Field Tools ensures Itron ERTs are configured correctly, allowing a utility to properly bill consumers and analyze meter data with a mobile or head-end system. Field Tools is designed to improve the efficiency of today’s field worker when installing, programming and checking Itron ERTs. Built on the Itron Mobile foundation, Field Tools enables the use of smartphones and tablets to perform various field tasks related to managing utility meter data collection hardware. Field Tools includes features such as: • Configuring device telemetry parameters • Configuring communication modes • Changing from mobile to network mode • Validating network configuration • Reading Tampers • Checking meter configurations • High Speed Firmware download on select devices • Extracting Interval Data • Intelis meter Valve Commands • Cellular Network Coverage Validation Flexibility Field Tools is designed to run on smartphones and tablets allowing a Utility to choose the best and most affordable device for each employee, and working alongside other apps reducing the number of mobile devices carried by a field worker. Connected The mobile field worker can synchronize new configurations throughout the day using any Internet connection (cellular, Wi-Fi, or Ethernet) from anywhere: at home, in the office, or in the field. Programming Field Tools connects to a designated head-end cloud server to retrieve customer-specific meter configurations needed to accurately program ERTs and meters in the field. Validation Field Tools provides the field worker and utility with the comfort and satisfaction that billing will be accurate. Network-Attach Field Tools enables a smooth transition of ERTs and meters from mobile to network modes, in addition to validating network attach information after an ERT or meter has associated with a network. Itron Wireless Communications Modules Field Tools uses the compact Itron Mobile Radio that uses Bluetooth® to connect to the Field Tools app on a variety of mobile devices. Itron radios support Wakeup and Bubble Up ERTs. Supported Itron Radios: IMR, IMR2, IMR-FT Supported ERTs: 40G/GB, 50W, 60W, 60WP, 100G, 100W, OpenWay Riva 500G, 500W and Intelis Gas meters, Gen5 500G, 500W and Intelis Gas meters, Cellular 500G and 500W ERT Modules, and Solar Battery Access Points (SBAP) Supported Feature Set: Read, Check, Program, Switch to Network mode, Switch to Mobile mode and more Itron continually works to add more ERTs and features to Field Tools. ABOUT ITRON Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the well-being of millions of people around the globe. Itron is dedicated to creating a more resourceful world. Join us: www.itron.com. Itron® and OpenWay® are registered trademarks of Itron, Inc. All third-party trademarks are property of their respective owners and any usage herein does not suggest or imply any relationship between Itron and the third party unless expressly stated.