Vision Helpdesk vs VendorTrax

1) Help Desk Software (multi channel help desk) 2) Satellite Desk (multi brand/company help desk) 3) Service Desk (ITIL/ITSM desk) Help Desk Software – Robust all-in-one multi channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Satellite Help Desk – Helps to manage IT service desk functionality or customer support for businesses having multiple companies, products or brands at one place with a single centralized portal, and each brand or company can have its own branded client portal. ITIL Service Desk -- It follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management. Vision Helpdesk license is offered as SaaS and Download versions. 1) Help Desk Software (multi channel help desk) 2) Satellite Desk (multi brand/company help desk) 3) Service Desk (ITIL/ITSM desk) Help Desk Software – Robust all-in-one multi channel ticket management software that allows users to centralize all their customer conversations via phone, chat, email, web portal, Facebook, and Twitter. Satellite Help Desk – Helps to manage IT service desk functionality or customer support for businesses having multiple companies, products or brands at one place with a single centralized portal, and each brand or company can have its own branded client portal. ITIL Service Desk -- It follows the discipline of IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). This product is a service desk that includes CMDB, Release Management, Change Management, Solution or Knowledgeable Management, Problem Management, Incident Management, and Asset Management. Vision Helpdesk license is offered as SaaS and Download versions.

VendorTrax is a unified Property Maintenance Platform that allows Contractors, Property Managers, and Property Representatives to track Service Requests in real time. It works for property maintenance contractors who are in the business of landscaping, building maintenance, construction, flood restoration, tree services, HVAC, plumbing, electrical, pool maintenance, and more. It works on various property types such as Homeowner Associations (HOA), office, industrial, retail, commercial real estate association, apartment, and residential. Note: This application requires your company to have VendorTrax. Features: - Our platform equips contractors with the necessary tools to expedite task completion and enhance client service - It is cloud-based and can be accessed anytime or place from an iPhone - It has Customer Relationship Management (CRM) features baked into it to help enhance client engagement and retention - Our Client Share Portal serves as a centralized communication channel between companies and clients and will alleviate the need for email, phone, and text regarding task completion status - Send estimates to clients through the Client Share Portal and Guest Accounts to receive e-signature approval instantaneously - Never miss a planned start or finish date, client task request, question on an estimate, etc. with our real-time task tracking and auto-notifications features - The Service Request process is simple. Create a Service Request by entering and assigning tasks to employees in the field and scheduling a start and finish time. The employees complete the tasks and visually document their work with photos. The Vendors and Property Representatives act as a team through the Client Share Portal and Guest Accounts to ensure Service Requests are completed on time, within scope and cost, and with high quality. Note: This application requires a VendorTrax subscription in order to access it. Individuals must have employee or guest accounts created by the VendorTrax subscriber (i.e., Company Administrator) in order to access this application. go home and be happy