EcoStruxure IT vs BoldDesk

EcoStruxure IT enables IT users to mitigate and anticipate risk of failure of their critical infrastructure while reducing operational expenses delivered through an open, vendor-agnostic platform. Our global footprint and domain expertise in IT infrastructure enable you to gain the right visibility, insights, 24/7 expert remote monitoring, and on-site support. EcoStruxure IT app keeps you informed of the health of your critical infrastructures even the most remote, sends you alarm notification in the event of an issue, and provides you with the right insights to quickly resolve it. Key benefits: • Global visibility across the hybrid ecosystem from anywhere • Device information, smart alarms, and monitoring insights from all devices regardless of vendor • Live sensor data from your physical equipment • Real-time notifications of critical events for fast problem resolution • Automatically track incidents including status, chat collaboration, and history • Option to select 24/7 expert monitoring, remote troubleshooting, and dispatch services • Chat with your own team and Schneider Electric’s experts The EcoStruxure IT app is currently available in 10 languages: English, French, Spanish, Italian, German, Russian, Chinese Traditional, Korean, Japanese and Brazilian Portuguese. The EcoStruxure IT app requires sign up and setup of the EcoStruxure IT Gateway. Read more at : https://helpcenter.ecostruxureit.com

BoldDesk is cloud-based, modern help desk software designed to facilitate a wide range of customer support activities. You can organize support requests, collaborate with customers and teammates, automate repetitive tasks, and improve the overall customer experience. The BoldDesk mobile app is a versatile and effective ticketing system that allows you to address tickets with the same ease and features as your web version. Manage all your support requests, convert emails to tickets, automate ticket assignments, customize support forms, set your own SLA, and publish self-help articles for your products. Resolve a ticket more efficiently by breaking it down into subtasks and assigning them to different agents. This intuitive ticketing system features an improved user experience to provide seamless customer service. We are constantly striving to enhance your experience with the BoldDesk mobile app.