NYC HRA Document Upload vs NYC ACCESS HRA

Want to do more than upload documents? Check out our new mobile app ‘ACCESS HRA.’ You can check EBT balance, Recent payments, Upcoming appointments, Documents on file as well as upload requested documents. NYC HRA Document Upload is a simple way for people in New York City to provide copies of important eligibility documents connected to their SNAP/Food Stamps or Cash Assistance case in just 3 easy steps. Use your mobile phone or tablet to quickly photograph and submit documents such as pay stubs or a utility bill. Save unnecessary trips to a local HRA office. Share your information safely. Document images and data are protected. No paper copies required. Supports English, Spanish, Arabic, French, Korean, Russian, Simplified Chinese. Disclaimer: Do not submit applications/recertifications or periodic reports through HRA Document Upload. Documents submitted through this service are subject to review. Submission does not guarantee success or continued access to programs administered by HRA. Final eligibility will be determined by HRA upon receipt of all required information. HRA stores your information securely. We protect your information from unauthorized access, alteration and destruction. HRA is not responsible for voice/text/data or any other type of costs resulting from using this service.

ACCESS HRA mobile - your benefits on-the-go! View Case Details and EBT Balances The Cases section of the app lets you view the current status of your SNAP or Cash Assistance case, the EBT balance for each of your benefits, and any upcoming Recertification dates. You can also track your Fair Fares NYC discount status, your Fair Fares NYC renewal period, or Access-A-Ride status. View Appointments The Appointment section of the app lets you view appointments that are upcoming, missed, or completed. It also lets you add a reminder for your appointment to your phone or tablet. View Payments The Payments section of the app lets you view upcoming and past payments for your case, such as payments made to your landlord, utility company, or to your EBT card. Required Documents The Required Documents section will show you a list of the documents that you need to return to the agency to support an application, recertification, periodic report or special grant request. You can take a photo of each document or select an image from your camera roll straight from this list. Your history of documents that you have uploaded can be seen on the My Uploads screen. Each document will stay on the list for 100 days. Note: Uploaded documents must be of good quality for the Agency to review. Submitting documents does not mean that your documents prove the eligibility factor. Please visit the My Documents section to check if the Agency accepted the documents you submitted. Only documents that are listed in the My Documents section were accepted by the Agency. View Accepted Documents The Documents section of the app lets you view a list of documents the Agency received from you about your case. Each document that you submit and is accepted by the Agency stays on the list for 60 days from the date it was accepted. Profile Information The Profile section of the app provides you with the contact information and notification preferences you have previously provided to the agency. If you have a CA or SNAP case, you can only update your profile every 24 hours. If you are only a Fair Fares NYC client, you can update your profile as often as you need. Additional Information You can also get real-time notifications on your smartphone about your case, such as when your case ‘Recertification’ is due, confirmation of an online application submission, upcoming appointments, required documentation and E-notices. ACCESS HRA mobile is available in English, Spanish, Arabic, French, Korean, Russian, and Simplified Chinese.