NYP Connect vs BBT Access
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYP Connect
Access medical care and services conveniently through a mobile app. Connect with healthcare experts for virtual urgent care, video visits, and manage your health records. Find doctors, schedule appointments, and stay informed about health news.
- Virtual urgent care
- Video visits with physicians
- Find a doctor by specialty/location
- Access medical records
- Schedule appointments
- Message your doctor
- Hospital navigation tools
Read full descriptionHide full description
NYP Connect is a health app that brings medical care and services right to your fingertips. NYP Connect connects you with experts from Weill Cornell and Columbia, 7 days a week, for health needs such as virtual urgent care, video visits with physicians, medical chart and record information, and more all on your mobile or tablet device. APP FEATURES: Find a Doctor: Looking for a new health care provider? Find medical care based on specialty, location, health insurance, and even language. Connect to the NYP Patient Portal: Already a patient? Virtually manage your health care. Schedule doctor appointments, access your medical records, message your doctor, check test results, pay bills, and more. Virtual Urgent Care: For non-life-threatening illnesses or injuries, connect with one of our Emergency or Pediatric Emergency Medicine Physicians from Columbia or Weill Cornell Medicine through a live video chat 7 days a week between 8:00 AM and Midnight. Video Visits: Skip the trip to the doctor’s office and video chat with your doctor instead. Telehealth visits are a quick, convenient way to communicate with your healthcare team to address your medical needs. Health Matters: Stay up-to-date on the latest science and medical breakthroughs, care and wellness news taking place at NewYork-Presbyterian. Hospital Guides: Enhance your visit or stay at any NewYork-Presbyterian hospital. Access important phone numbers, transportation & patient guides, navigation tools to help you find your way around, and more.
BBT Access
This app facilitates communication between patients and healthcare providers at Bio Behavioral Therapeutics. It allows users to send messages, request prescription refills, complete necessary forms, and process payments securely.
- Communicate with practitioner
- Request prescription refills
- Fill out forms
- Make payments
Read full descriptionHide full description
BBT Access is an application that allows patients and providers at Bio Behavioral Therapeutics to easily interact with their practitioner. Through BBT Access you can: - Communicate with your practitioner - Request Refills - Fill out forms - Make Payments
Screenshots
Verdict
The clearest difference is rating: BBT Access at 5.0 against NYP Connect's 4.1. BBT Access also leads on ads (none vs shown) and monetization model (free vs free with in-app purchases). NYP Connect's advantage is ratings volume (311 vs 2) and update cadence (every 6 weeks vs every 6 months). On price, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
BBT Access holds the better App Store score, 5.0 against 4.1. That said, the two scores are not equally well evidenced: NYP Connect has 311 ratings behind it against 2, so its average is the more settled of the two.
NYP Connect ships an update every 6 weeks, BBT Access every 6 months. The most recent releases landed on October 13, 2026 and September 29, 2026 respectively.
| Parameter | NYP Connect | BBT Access |
|---|---|---|
| Price | Free | Free |
| Rating | 4.1 (311 ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 30.0% of reviews | — |
| Number of ratings | 311 — better | 2 |
| Update frequency | Every 6 weeks — better | Every 6 months |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 18.6 | 13.0 — better |
| Further details — not scored | ||
| Size | 162 MB | 13 MB |
| Age rating | 17+ | 4+ |
| Developer | NewYork-Presbyterian Hospital | Psychiatry Bio Behavioral Therapeutics PLLC |
Customer experience
NYP Connect
BBT Access
Bugs and requests
NYP Connect
Reported bugs
35 issues- App doesn't work every other day
- App unusable with latest alert
- Page frozen at 'more features!'
- App requires upgrade to OS 18, but iPad is iOS 17
- App requires iOS 18.1, older iPhones can't use
Show 30 moreShow fewer
- App crashes to home screen when Voiceover is enabled
- App won't open
- App keeps crashing and shutting down
- Latest update causes app to crash (white screen then closes)
- Crashes after last update
- Cannot save password
- Does not interface with Apple Pay
- Cannot send ECG results to doctor
- Virtual visit gives error message and logs out
- Technical support doesn't answer
- No filters for finding primary care physicians
- No way to find doctor in particular zip code
- Extra fees not clearly stated
- Multiple logins required for different functions
- Cannot view child's medical records
- Send message to doctor function doesn't work
- Buttons not aligned on touchscreen
- Virtual appointments don't load
- App does not rotate
- App freezes
- Confusing navigation
- Website not working for bill payment
- Cannot scroll down to register
- Last name field bug during intake
- Login errors: 'Password can't be empty'
- Requires customer support password reset assistance
- Server Error in '/' Application
- Bill pay does not work
- Buggy and broken after redesign
- Exit arrow on iPhone X doesn't respond
Requested features
22 requests- Add messaging as an option
- Request update on admitted patient
- Add 12 language options
- Simplify the app
- Add a feature to suggest doctors based on conditions
Show 17 moreShow fewer
- Allow sending ECG results as PDF
- Improve search filters for doctors
- Add Apple Pay integration
- Allow saving passwords
- Improve bill payment functionality
- Add ability to view child's medical records
- Fix 'send message to doctor' function
- Improve button alignment
- Add virtual chair loading for virtual appointments
- Allow app rotation
- Improve navigation clarity
- Add emergency room wait times
- Make it easier for pharmacy/patient to contact about RX issues
- Add more physicians from other hospitals
- Improve user interface for older iPhones
- Offer alternative for older OSX versions
- Improve accessibility for Voiceover users
BBT Access
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYP Connect
No in-app purchases
BBT Access
No in-app purchases
Questions
Is NYP Connect free?
Is BBT Access free?
Which has better reviews, NYP Connect or BBT Access?
Do NYP Connect or BBT Access have ads?
Which is updated more often, NYP Connect or BBT Access?
Other comparisons
