Comparison

NYP Connect vs Vitalscript

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

NYP Connect

Access medical care and services conveniently through a mobile app. Connect with healthcare experts for virtual urgent care, video visits, and manage your health records. Find doctors, schedule appointments, and stay informed about health news.

Highlights
  • Virtual urgent care
  • Video visits with physicians
  • Find a doctor by specialty/location
  • Access medical records
  • Schedule appointments
  • Message your doctor
  • Hospital navigation tools
Features
Read full description

NYP Connect is a health app that brings medical care and services right to your fingertips. NYP Connect connects you with experts from Weill Cornell and Columbia, 7 days a week, for health needs such as virtual urgent care, video visits with physicians, medical chart and record information, and more all on your mobile or tablet device. APP FEATURES: Find a Doctor: Looking for a new health care provider? Find medical care based on specialty, location, health insurance, and even language. Connect to the NYP Patient Portal: Already a patient? Virtually manage your health care. Schedule doctor appointments, access your medical records, message your doctor, check test results, pay bills, and more. Virtual Urgent Care: For non-life-threatening illnesses or injuries, connect with one of our Emergency or Pediatric Emergency Medicine Physicians from Columbia or Weill Cornell Medicine through a live video chat 7 days a week between 8:00 AM and Midnight. Video Visits: Skip the trip to the doctor’s office and video chat with your doctor instead. Telehealth visits are a quick, convenient way to communicate with your healthcare team to address your medical needs. Health Matters: Stay up-to-date on the latest science and medical breakthroughs, care and wellness news taking place at NewYork-Presbyterian. Hospital Guides: Enhance your visit or stay at any NewYork-Presbyterian hospital. Access important phone numbers, transportation & patient guides, navigation tools to help you find your way around, and more.

About

Vitalscript

Easily manage prescriptions, schedule appointments, and chat with pharmacists. Access health resources, medication information, and coordinate care for family members all from your mobile device.

Highlights
  • Manage medication refills
  • Update patient profile
  • Coordinate family care
  • Chat with pharmacist
  • Browse pharmacy services
  • Access medication information
Features
Read full description

Our user-friendly mobile app makes it easier than ever to manage prescriptions, schedule appointments, chat with our team members, and access health resources from wherever, whenever. With our app you can easily: Manage medication refills: Submit refill requests, receive pickup/refill reminders, and view your order history with just a few clicks. Update your patient profile: Keep track of your medication history and never forget an Rx number again. Our app allows you to access a comprehensive history of your prescriptions, including dosage information, refill dates, and instructions. Update your personal information and preferences to ensure you receive the best care possible. Coordinate your family’s care: Manage your family member’s healthcare needs with our People Under My Care functionality. This feature enables users to refill prescriptions, manage appointments, and more for those under your care. Whether it’s your children, elderly parents, or other family members, you can ensure they never miss a dose or an appointment. Chat with your Pharmacist: Have questions about your medications, billing, or appointments? Use our secure chat feature to communicate directly with our pharmacists while keeping your private information protected. You can send images of prescription barcodes, insurance cards, and more to get quick and accurate assistance. Pharmacy services: Browse a list of healthcare services offered by your pharmacy, such as vaccinations, point-of-care testing, and health consultations. Use this section to explore what's available and find information to help plan your visit. Access medication information: Want to learn more about your medications and conditions? Our app provides on-demand videos and downloadable Medication Guides. These resources offer detailed information on dosage, proper administration, potential side effects, and more, empowering you with information about the medications you and your family are taking. Experience the convenience and enhanced care that comes with having Vitalscript at your fingertips, 24/7. Download our app today and take control of your health with ease. *Access to some features requires being a registered pharmacy patient with a valid prescription.

Screenshots

NYP Connect4 screens
Vitalscript4 screens

Verdict

The call

The clearest difference is rating: Vitalscript at 5.0 against NYP Connect's 4.1. Vitalscript also leads on ads (none vs shown) and monetization model (free vs free with in-app purchases). NYP Connect's advantage is ratings volume (311 vs 1). On price, update cadence, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Vitalscript holds the better App Store score, 5.0 against 4.1. That said, the two scores are not equally well evidenced: NYP Connect has 311 ratings behind it against 1, so its average is the more settled of the two.

UpkeepUpdate frequency

NYP Connect ships an update every 6 weeks, Vitalscript every 3 weeks. The most recent releases landed on October 13, 2026 and October 4, 2026 respectively.

Scorecard5 real differences · 5 level
NYP Connect versus Vitalscript: the parameters behind the verdict, then further details
ParameterNYP ConnectVitalscript
PriceFreeFree
Rating4.1 (311 ratings)5.0 (1 ratings) — better
Positive reviews30.0% of reviews—
Number of ratings311 — better1
Update frequencyEvery 6 weeksEvery 3 weeks — better
AdsYesNo — better
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPadiPhone, iPod
Requires iOS18.615.1 — better
Further details — not scored
Size162 MB39 MB
Age rating17+17+
DeveloperNewYork-Presbyterian HospitalVitalscript

Customer experience

NYP Connect

All ratings311 ratings
Positive75.6%
Neutral5.8%
Negative18.6%
Written reviews60 reviews
Positive30.0%
Neutral5.0%
Negative65.0%

Vitalscript

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

NYP Connect

Reported bugs

35 issues
  • App doesn't work every other day
  • App unusable with latest alert
  • Page frozen at 'more features!'
  • App requires upgrade to OS 18, but iPad is iOS 17
  • App requires iOS 18.1, older iPhones can't use
Show 30 more
  • App crashes to home screen when Voiceover is enabled
  • App won't open
  • App keeps crashing and shutting down
  • Latest update causes app to crash (white screen then closes)
  • Crashes after last update
  • Cannot save password
  • Does not interface with Apple Pay
  • Cannot send ECG results to doctor
  • Virtual visit gives error message and logs out
  • Technical support doesn't answer
  • No filters for finding primary care physicians
  • No way to find doctor in particular zip code
  • Extra fees not clearly stated
  • Multiple logins required for different functions
  • Cannot view child's medical records
  • Send message to doctor function doesn't work
  • Buttons not aligned on touchscreen
  • Virtual appointments don't load
  • App does not rotate
  • App freezes
  • Confusing navigation
  • Website not working for bill payment
  • Cannot scroll down to register
  • Last name field bug during intake
  • Login errors: 'Password can't be empty'
  • Requires customer support password reset assistance
  • Server Error in '/' Application
  • Bill pay does not work
  • Buggy and broken after redesign
  • Exit arrow on iPhone X doesn't respond

Requested features

22 requests
  • Add messaging as an option
  • Request update on admitted patient
  • Add 12 language options
  • Simplify the app
  • Add a feature to suggest doctors based on conditions
Show 17 more
  • Allow sending ECG results as PDF
  • Improve search filters for doctors
  • Add Apple Pay integration
  • Allow saving passwords
  • Improve bill payment functionality
  • Add ability to view child's medical records
  • Fix 'send message to doctor' function
  • Improve button alignment
  • Add virtual chair loading for virtual appointments
  • Allow app rotation
  • Improve navigation clarity
  • Add emergency room wait times
  • Make it easier for pharmacy/patient to contact about RX issues
  • Add more physicians from other hospitals
  • Improve user interface for older iPhones
  • Offer alternative for older OSX versions
  • Improve accessibility for Voiceover users

Vitalscript

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

NYP Connect

No in-app purchases

None

Vitalscript

No in-app purchases

Questions

Is NYP Connect free?
NYP Connect is free to download, with no in-app purchases.
Is Vitalscript free?
Vitalscript is free to download, with no in-app purchases.
Which has better reviews, NYP Connect or Vitalscript?
Vitalscript is rated higher. NYP Connect averages 4.1 out of 5 from 311 ratings, while Vitalscript averages 5.0 from 1 ratings.
Do NYP Connect or Vitalscript have ads?
NYP Connect shows ads; Vitalscript does not.
Which is updated more often, NYP Connect or Vitalscript?
NYP Connect ships an update every 6 weeks, and Vitalscript every 3 weeks. Most recently, NYP Connect was updated on October 13, 2026 and Vitalscript on October 4, 2026.

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