Crown Service Request vs KiSoft Analytics

When it comes to your forklift fleet, it’s all about uptime. Whether you need responsive service or are just looking to rent the equipment you need, count on the Crown app to get the process started anytime, anywhere. Push notifications provide timely updates on the status of each service request. You can also find your local Crown dealer with ease. Crown Equipment Corporation is one of the world’s largest material handling companies, with a reputation for award-winning line of forklifts, automation and fleet management technologies supported through a global service and distribution network spanning more than 80 countries. http://www.crown.com.

KiSoft Analytics solution-portfolio • Intelligent combination of logistical processes & mechatronic systems • Integration of all information flows • Provision & visualization of standardized KPIs • Trends & forecasts • Smart maintenance • Identification of business change • Worldwide access • Benchmarking across multiples sites • Intelligent thresholds KiSoft Analytics creates structure • Less customer know-how required for statistics • KNAPP provides domain & IT know-how • Data from various systems (e.g. ERP, TMS, WMS, WCS, SCADA, Sensors,…) is merged, logically processed & interpreted • Faster implementation due to fully-managed (plug & play) solution instead of lengthy individual projects (e.g. implementation of a new BI tool) • Transparency: valid & reliable information • Possibility to adapt the system individually to the needs of the customer (customizing) • Self-service: Further (individual) processing (dashboards, reports, interfaces,…) of the provided information • Open logistics platform with standardized interfaces (open for 3rd party systems) KiSoft Analytics provides foresight • Preventive maintenance (planning of maintenance intervals, automatic classification into maintenance categories) • Forecasts (business, logistic operations, components,…) by means of trained models (machine learning) based on historical data • Early detection of changes to exploit the maximum potential • Support to reach the service level agreements (to the end customer) by increasing the degree of efficiency with optimized use of resources KiSoft Analytics provides orientation • Worldwide accessible web-portal to operate and optimize the processes in the warehouse • Mobile apps and availability of all relevant KPIs – independent of the location of the user (outside the warehouse) • Highly standardized and comparable logistical indicator system (not limited to KNAPP) • Evaluations and insights for exploitation of new potentials across multiple sites • Tailored reporting Key features • Better understanding of the logistics as a base to align and design them in an outstanding way for the future • All business critical information at a glance – enabled by long-term records, real-time analyses and forecasts • Full transparency through standardized statistics and KPIs • Worldwide access to all relevant information via all common devices • Minimal implementation effort and cost efficient operation