Comparison

SAP Cloud for Customer vs Crown Service Request

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

SAP Cloud for Customer

Access customer data and manage sales activities on the go. Enables field service technicians with offline capabilities for work orders, time sheets, and analytics. Facilitates collaboration and informed decision-making for sales teams.

Highlights
  • Real-time customer data access
  • Sales collaboration and communication
  • Field service execution (online/offline)
  • Work order and time sheet management
  • Lead to opportunity conversion
  • Access to analytics
  • Offline support
Read full description

With the extended edition of the SAP Cloud for Customer mobile app for iPhone and iPad, you can gain real-time insights into your company’s ever-changing customer data anywhere and anytime. This app accesses the SAP Cloud for Customer solution and allows sales people to collaborate with their team, communicate better with their business network, and make informed decisions right from their device. This app also enables service technicians with full field service execution capabilities both online and offline, including assignments, work orders, parts, time sheets, and analytics. Key features of SAP Cloud for Customer for iPhone and iPad • Find and follow people in your sales organization • View feed updates of the people and records you follow and add comments and private messages • Maintain account, contact, lead, opportunity, competitor, appointment, and task information • Convert a lead to an opportunity and request enterprise resource planning (ERP) pricing • Access real-time analytics • Get offline support Note: To use SAP Cloud for Customer with your business data, you must be a user of the SAP Cloud for Customer solution with a valid license and login credentials, as well as mobile services enabled by your IT department. The data and business processes available on the app depend on your role in the back-end system. Contact your administrator for more information.

About

Crown Service Request

Manage your forklift fleet's uptime with this app. Request service, rent equipment, and receive real-time status updates via push notifications. Easily locate your local dealer for support.

Highlights
  • Service request initiation
  • Equipment rental
  • Real-time push notifications
  • Local dealer locator
  • Fleet uptime management
Read full description

When it comes to your forklift fleet, it’s all about uptime. Whether you need responsive service or are just looking to rent the equipment you need, count on the Crown app to get the process started anytime, anywhere. Push notifications provide timely updates on the status of each service request. You can also find your local Crown dealer with ease. Crown Equipment Corporation is one of the world’s largest material handling companies, with a reputation for award-winning line of forklifts, automation and fleet management technologies supported through a global service and distribution network spanning more than 80 countries. http://www.crown.com.

Screenshots

SAP Cloud for Customer4 screens
Crown Service Request4 screens

Verdict

The call

The clearest difference is rating: Crown Service Request at 4.6 against SAP Cloud for Customer's 2.2. Crown Service Request also leads on review sentiment (43% vs 18%). SAP Cloud for Customer's advantage is ads (none vs shown) and monetization model (free vs ad-supported). On price, in-app purchases, device support and iOS requirement there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Crown Service Request holds the better App Store score, 4.6 against 2.2. That said, the two scores are not equally well evidenced: SAP Cloud for Customer has 93 ratings behind it against 16, so its average is the more settled of the two. Written reviews point the same way: 18% of SAP Cloud for Customer's written reviews are positive against 43% of Crown Service Request's.

UpkeepUpdate frequency

SAP Cloud for Customer ships an update every 5 weeks, Crown Service Request every 2 months. The most recent releases landed on September 27, 2026 and June 1, 2026 respectively.

Scorecard6 real differences · 4 level
SAP Cloud for Customer versus Crown Service Request: the parameters behind the verdict, then further details
ParameterSAP Cloud for CustomerCrown Service Request
PriceFreeFree
Rating2.2 (93 ratings)4.6 (16 ratings) — better
Positive reviews18.1% of reviews42.9% of reviews — better
Number of ratings93 — better16
Update frequencyEvery 5 weeks — betterEvery 2 months
AdsNo — betterYes
In-app purchasesNoNo
MonetizationFree — betterAd-supported
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.615.0 — better
Further details — not scored
Size94 MB10 MB
Age rating17+4+
DeveloperSAP SECrown Equipment Corporation

Customer experience

SAP Cloud for Customer

All ratings93 ratings
Positive25.8%
Neutral3.2%
Negative71.0%
Written reviews127 reviews
Positive18.1%
Neutral6.3%
Negative75.6%

Crown Service Request

All ratings15 ratings
Positive86.7%
Neutral6.7%
Negative6.7%
Written reviews7 reviews
Positive42.9%
Neutral28.6%
Negative28.6%

In-app purchases

None

SAP Cloud for Customer

No in-app purchases

None

Crown Service Request

No in-app purchases

Questions

Is SAP Cloud for Customer free?
SAP Cloud for Customer is free to download, with no in-app purchases.
Is Crown Service Request free?
Crown Service Request is free to download, with no in-app purchases.
Which has better reviews, SAP Cloud for Customer or Crown Service Request?
Crown Service Request is rated higher. SAP Cloud for Customer averages 2.2 out of 5 from 93 ratings, while Crown Service Request averages 4.6 from 16 ratings.
Do SAP Cloud for Customer or Crown Service Request have ads?
Crown Service Request shows ads; SAP Cloud for Customer does not.
Which is updated more often, SAP Cloud for Customer or Crown Service Request?
SAP Cloud for Customer ships an update every 5 weeks, and Crown Service Request every 2 months. Most recently, SAP Cloud for Customer was updated on September 27, 2026 and Crown Service Request on June 1, 2026.

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