SAP Cloud for Customer vs Crown Service Request
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
SAP Cloud for Customer
Access customer data and manage sales activities on the go. Enables field service technicians with offline capabilities for work orders, time sheets, and analytics. Facilitates collaboration and informed decision-making for sales teams.
- Real-time customer data access
- Sales collaboration and communication
- Field service execution (online/offline)
- Work order and time sheet management
- Lead to opportunity conversion
- Access to analytics
- Offline support
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With the extended edition of the SAP Cloud for Customer mobile app for iPhone and iPad, you can gain real-time insights into your company’s ever-changing customer data anywhere and anytime. This app accesses the SAP Cloud for Customer solution and allows sales people to collaborate with their team, communicate better with their business network, and make informed decisions right from their device. This app also enables service technicians with full field service execution capabilities both online and offline, including assignments, work orders, parts, time sheets, and analytics. Key features of SAP Cloud for Customer for iPhone and iPad • Find and follow people in your sales organization • View feed updates of the people and records you follow and add comments and private messages • Maintain account, contact, lead, opportunity, competitor, appointment, and task information • Convert a lead to an opportunity and request enterprise resource planning (ERP) pricing • Access real-time analytics • Get offline support Note: To use SAP Cloud for Customer with your business data, you must be a user of the SAP Cloud for Customer solution with a valid license and login credentials, as well as mobile services enabled by your IT department. The data and business processes available on the app depend on your role in the back-end system. Contact your administrator for more information.
Crown Service Request
Manage your forklift fleet's uptime with this app. Request service, rent equipment, and receive real-time status updates via push notifications. Easily locate your local dealer for support.
- Service request initiation
- Equipment rental
- Real-time push notifications
- Local dealer locator
- Fleet uptime management
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When it comes to your forklift fleet, it’s all about uptime. Whether you need responsive service or are just looking to rent the equipment you need, count on the Crown app to get the process started anytime, anywhere. Push notifications provide timely updates on the status of each service request. You can also find your local Crown dealer with ease. Crown Equipment Corporation is one of the world’s largest material handling companies, with a reputation for award-winning line of forklifts, automation and fleet management technologies supported through a global service and distribution network spanning more than 80 countries. http://www.crown.com.
Screenshots
Verdict
The clearest difference is rating: Crown Service Request at 4.6 against SAP Cloud for Customer's 2.2. Crown Service Request also leads on review sentiment (43% vs 18%). SAP Cloud for Customer's advantage is ads (none vs shown) and monetization model (free vs ad-supported). On price, in-app purchases, device support and iOS requirement there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Crown Service Request holds the better App Store score, 4.6 against 2.2. That said, the two scores are not equally well evidenced: SAP Cloud for Customer has 93 ratings behind it against 16, so its average is the more settled of the two. Written reviews point the same way: 18% of SAP Cloud for Customer's written reviews are positive against 43% of Crown Service Request's.
SAP Cloud for Customer ships an update every 5 weeks, Crown Service Request every 2 months. The most recent releases landed on September 27, 2026 and June 1, 2026 respectively.
| Parameter | SAP Cloud for Customer | Crown Service Request |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (93 ratings) | 4.6 (16 ratings) — better |
| Positive reviews | 18.1% of reviews | 42.9% of reviews — better |
| Number of ratings | 93 — better | 16 |
| Update frequency | Every 5 weeks — better | Every 2 months |
| Ads | No — better | Yes |
| In-app purchases | No | No |
| Monetization | Free — better | Ad-supported |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.6 | 15.0 — better |
| Further details — not scored | ||
| Size | 94 MB | 10 MB |
| Age rating | 17+ | 4+ |
| Developer | SAP SE | Crown Equipment Corporation |
Customer experience
SAP Cloud for Customer
Crown Service Request
In-app purchases
SAP Cloud for Customer
No in-app purchases
Crown Service Request
No in-app purchases
Questions
Is SAP Cloud for Customer free?
Is Crown Service Request free?
Which has better reviews, SAP Cloud for Customer or Crown Service Request?
Do SAP Cloud for Customer or Crown Service Request have ads?
Which is updated more often, SAP Cloud for Customer or Crown Service Request?
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