HelpdeskAdvanced vs EUI Helpdesk

HelpdeskAdvanced Mobile: IT Service Management Description: Twenty years of growth and evolution, make HelpdeskAdvanced one of the best-known platforms for the service desk and IT Service Management in Europe It's like having a Service Desk in your pocket; HelpdeskAdvanced Mobile provides access to requests anytime, anywhere, ensuring that you always have an overview on the progress and quality of services. You must have HelpdeskAdvanced 10 in order to have the mobile version. Find out more at www.pat.eu/helpdeskadvanced The HelpdeskAdvanced Mobile capabilities depend on the profile: Features available for the internal user IT team. - See the list of pending requests - Filter requests based on status, date and other search parameters - Forward, change the status and close requests assigned - Respond to users Features available for the end-user. - See the list of their pending requests - Filter requests based on status, date and other search parameters - Open new requests from the Catalog Services with ability to upload images and documents from Photos - Answering to provide more information to help desk Languages: English, Italian, coming soon Spanish and French.

All Xperience functionalities at tap's fingertips! Thanks to EUI Helpdesk app, the helpdesk operators of the European University Institute (EUI) will be able to provide an even more advanced support service in solving the daily problems of users. Through the EUI Helpdesk app, you can access to the Xperience platform using an interface designed and optimized for the mobile experience and simplify operators interventions. The actual version of the App only allows access to the OPERATORS of the Helpdesk. In the future, USERS will also be able to log in and use the application.