HelpdeskAdvanced vs Tab4 Checker

HelpdeskAdvanced Mobile: IT Service Management Description: Twenty years of growth and evolution, make HelpdeskAdvanced one of the best-known platforms for the service desk and IT Service Management in Europe It's like having a Service Desk in your pocket; HelpdeskAdvanced Mobile provides access to requests anytime, anywhere, ensuring that you always have an overview on the progress and quality of services. You must have HelpdeskAdvanced 10 in order to have the mobile version. Find out more at www.pat.eu/helpdeskadvanced The HelpdeskAdvanced Mobile capabilities depend on the profile: Features available for the internal user IT team. - See the list of pending requests - Filter requests based on status, date and other search parameters - Forward, change the status and close requests assigned - Respond to users Features available for the end-user. - See the list of their pending requests - Filter requests based on status, date and other search parameters - Open new requests from the Catalog Services with ability to upload images and documents from Photos - Answering to provide more information to help desk Languages: English, Italian, coming soon Spanish and French.

Tab4Checker is a smartphone and tablet platform for auditing and inspecting, built for small, medium and big companies. - The Management, on the back office platform, create the checklists and distribute them immediately on the auditors’ mobile devices - The App User compiles them, creates and send reports, reviews action plans - The Company plans the improvement interventions to reach its quality standards, according to the current regulations Fast, easy to use and highly customizable, Tab4 Checker is suited for the following purposes: retail, HSE, quality, maintenance, facility management, compliance, logistics, operations, internal auditing and quality products control. Tab4 Checker can also be used for Near Miss, instant alerts and Safety Walkaround, 6S, Six Sigma and Lean Manufacturing. The Tab4 Checker application can make Audits with immediacy, simplicity an accuracy: - To each item of the checklist you can attach pdf, video, images. Audits can be planned and the inspections calendar is always available to auditors - Once the checklist has been identified with its QR Code, the auditor can add signatures, pdf, photos, notes and highlight the critical issues while filling the fields, and can also point out the root cause. - The auditor verifies whether the anomalies of previous inspections have been solved, in real time. - After the inspection has been completed, the App generates the report in PDF format, and sends it to the appointees; the auditor can then define the Action Plan. - The list of interventions and priorities is distributed by e-mail to the proper anomaly appointees. - Each appointee, whom can only see the items he was assigned to, confirms the completion of his tasks, and the system tracks that the item has been closed - The inspection report is archived in real time, and the dashboard displays the most important data, which is filterable by areas, dates, groups, checklists, inspection points, etc... Tab4 Checker is the App that with few steps, lets you: - easily create checklists and protocols - quickly compile analysis lists, make precise and quick inspections without losing you data, since it works offline - improve and speed up the internal communication of your company have the latest data always at your disposal, since it works offline make on-the-spot action plans