Tommy's Express vs RVA311
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Tommy's Express
Manage your car wash membership, find locations, and control in-bay vacuums. Earn credits for referrals and redeem coupons for discounts. Get notified about site changes and offers.
- Join TommyClub membership
- Manage account and payment
- Find car wash locations
- Control self-service vacuums
- Earn referral credits
- Redeem coupons and gift cards
- Receive location updates
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Find a car wash near you and take the wait out of washing with the Tommy’s Express® Car Wash app. Join TommyClub®, manage your account, and drive straight through our app lane. Start your clean routine today! Join TommyClub® Choose the membership that works for you: Unlimited or PayPerWash. Sign up in minutes and start washing today. Refer friends and earn rewards Get rewarded for every friend or family member that joins TommyClub® with your link. Manage your account Need to edit your wash plan or add a vehicle? Manage your account and payment information right from the app. Find a Tommy’s Express Car Wash near you Use the map to find 280+ Tommy’s Express Car Wash locations, check operating hours, and get site details. Get live support Need assistance? Connect with our guest services team through live chat and get answers to your questions in real time. Redeem coupons and gift cards Unlock savings on your next car wash and redeem gift cards and coupons right in the app. Receive location updates Get notified about events and promotions. Love your ride.®
RVA311
Report non-emergency incidents and submit service requests to city agencies. Track your requests, receive notifications, and view public requests. Engage with city services through this citizen reporting tool.
- Report non-emergency incidents
- Submit service requests
- Track request status
- Receive notifications
- View public requests
- Respond to surveys
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Welcome to the City of Richmond's RVA311 Citizen Services app! This app is designed to improve our service delivery efforts as well as our citizen engagement by providing citizens a way to report non-emergency incidents and submit service requests to agencies. As registered user you track your requests and receive notifications, view all your requests, explore existing public requests and respond to surveys! To learn more, visit www.rva311.com
Screenshots
Verdict
The clearest difference is rating: Tommy's Express at 4.6 against RVA311's 3.1. Tommy's Express also leads on update cadence (every 9 days vs every 2 months) and review sentiment (28% vs 0%). RVA311's advantage is monetization model (free vs free with in-app purchases). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Tommy's Express holds the better App Store score, 4.6 against 3.1. That said, the two scores are not equally well evidenced: Tommy's Express has 5.7K ratings behind it against 15, so its average is the more settled of the two. Written reviews point the same way: 28% of Tommy's Express's written reviews are positive against 0% of RVA311's.
Tommy's Express ships an update every 9 days, RVA311 every 2 months. Both last shipped on November 2, 2026.
| Parameter | Tommy's Express | RVA311 |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (5.7K ratings) — better | 3.1 (15 ratings) |
| Positive reviews | 28.1% of reviews — better | 0.0% of reviews |
| Number of ratings | 5.7K — better | 15 |
| Update frequency | Every 9 days — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 17.6 | 16 — better |
| Further details — not scored | ||
| Size | 127 MB | 58 MB |
| Age rating | 4+ | 4+ |
| Developer | Tommy's Express LLC | City of Richmond, VA |
Customer experience
Tommy's Express
RVA311
Bugs and requests
Tommy's Express
Reported bugs
4 issues- App login and registration issues
- Inability to update vehicle information
- Notification badge not clearing
- Incompatibility with newer iOS versions
Requested features
4 requests- Ability to manage account on website
- Family/multi-car subscription plans
- Improved app stability and user experience
- Better communication on subscription changes
RVA311
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Tommy's Express
No in-app purchases
RVA311
No in-app purchases
