Crisp vs NUACOM
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Crisp
Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.
- Multi-channel customer inbox
- Team inbox management
- Mobile-optimized experience
- CRM integration
- Chatbots
- Help articles and shortcuts
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Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket. Join more than 300 000 businesses around the world. It’s the only shared inbox mobile app that integrates as many features right in your pocket. A shared inbox tailor-made for mobile experiences Willing to offer the best customer service experience whether you’re in front of a computer or on the move with your mobile phone? The Crisp team inbox has been designed to offer everything you need at your fingertips. Manage your team inbox from your mobile phone Used to have a shared inbox software on your computer? You can now have the same experience through our inbox made for teams. Everything has been included so you can manage your team inbox from your mobile phone. help articles, shortcuts, private notes and even audio or video calls have been integrated into Crisp Mobile Helpdesk. Crisp is an all-in-one shared inbox software Don’t get it wrong, Crisp still offers a free business chat app for B2B and B2C companies but not only. Using Crisp, you can centralize messages coming from WhatsApp, Emails, Line, Telegram, Phone Calls, Instagram, Facebook Messenger and much more. From your Crisp shared inbox, you can benefit from powerful features: CRM, Chatbots or even marketing automation. Everything in one app. —--
NUACOM
This business communication tool provides a cloud-based phone system accessible via desktop, mobile, or IP phone. It enables users to make and receive calls using their office number, transfer calls, record conversations, and manage team statuses.
- Make and receive calls with office number
- Call transfer (attended/blind)
- Team status visibility
- Inbound/outbound call recording
- Selectable caller ID
- Shared and private phonebook
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IMPORTANT: Don't install this app unless you have an account for NUACOM. NUACOM is a cloud-based phone system for businesses to handle calls with a unique experience, from a desktop app, mobile, or IP phone. The NUACOM mobile app allows you to make and receive calls from your own extension. It also brings some of our modern calling features, such as: - Small Call Transfer: the ability to transfer calls, using attended or blind function. You can transfer calls to colleagues or departments, or even to internal or external phone numbers. - Team’s status: check your team’s status and connect to them with a single click. - Call Recording: keep all your inbound and outbound calls recorded. Focus on your customer’s needs, not on writing them down. - Your Office phone number: make calls from your mobile, using your office phone number. - Multiple Local / International numbers: choose your caller ID among local and international numbers within your business account. - Shared or Private phonebook: view, edit or create contacts from your organization's shared phonebook or from your private list. If you have any questions, please contact us at support@nuacom.com. Our tech team will be happy to assist you in relation to our apps and your phone system management. Not a NUACOM client yet? Sign up online at https://nuacom.com
Screenshots
Verdict
Crisp and NUACOM both sit at 4.4 stars, but that hides the real split: 100% of NUACOM's written reviews are positive against 71% of Crisp's. NUACOM also leads on iOS requirement (12.4 vs 16.6). Crisp's advantage is ratings volume (520 vs 2). On price, rating, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.4 for Crisp against 4.5 for NUACOM. That said, the two scores are not equally well evidenced: Crisp has 520 ratings behind it against 2, so its average is the more settled of the two. Written reviews are what separate them: 71% of Crisp's written reviews are positive against 100% of NUACOM's.
Crisp ships an update every 2 months, NUACOM every 6 weeks. The most recent releases landed on September 15, 2026 and August 15, 2026 respectively.
| Parameter | Crisp | NUACOM |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (520 ratings) | 4.5 (2 ratings) — better |
| Positive reviews | 70.9% of reviews | 100.0% of reviews — better |
| Number of ratings | 520 — better | 2 |
| Update frequency | Every 2 months | Every 6 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.6 | 12.4 — better |
| Further details — not scored | ||
| Size | 87 MB | 60 MB |
| Age rating | 4+ | 4+ |
| Developer | Crisp IM SARL | TSFY Ltd |
Customer experience
Crisp
NUACOM
Bugs and requests
Crisp
Reported bugs
5 issues- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles
Requested features
6 requests- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings
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- Multilingual support
NUACOM
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Crisp
No in-app purchases
NUACOM
No in-app purchases
