Crisp vs WHMCS
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Crisp
Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.
- Multi-channel customer inbox
- Team inbox management
- Mobile-optimized experience
- CRM integration
- Chatbots
- Help articles and shortcuts
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Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket. Join more than 300 000 businesses around the world. It’s the only shared inbox mobile app that integrates as many features right in your pocket. A shared inbox tailor-made for mobile experiences Willing to offer the best customer service experience whether you’re in front of a computer or on the move with your mobile phone? The Crisp team inbox has been designed to offer everything you need at your fingertips. Manage your team inbox from your mobile phone Used to have a shared inbox software on your computer? You can now have the same experience through our inbox made for teams. Everything has been included so you can manage your team inbox from your mobile phone. help articles, shortcuts, private notes and even audio or video calls have been integrated into Crisp Mobile Helpdesk. Crisp is an all-in-one shared inbox software Don’t get it wrong, Crisp still offers a free business chat app for B2B and B2C companies but not only. Using Crisp, you can centralize messages coming from WhatsApp, Emails, Line, Telegram, Phone Calls, Instagram, Facebook Messenger and much more. From your Crisp shared inbox, you can benefit from powerful features: CRM, Chatbots or even marketing automation. Everything in one app. —--
WHMCS
Manage your business on the go with this mobile companion app. Access and respond to support tickets, view business insights, and secure your account with biometric login. Stay connected to your WHMCS system from anywhere.
- Guided onboarding
- Business insights and performance overview
- Browse and manage support tickets
- Rich-text formatting and attachment handling
- Predefined support replies
- Face ID/fingerprint security
- Dark mode support
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WHMCS for iOS is the new iPhone app for WHMCS. Our new app has been re-engineered from the ground up to deliver a richer and more modern mobile app experience. This release includes a full feature set of support ticket functionality. Updates will be coming regularly to add more functionality. Features include: - guided on-boarding - business insights/performance overview - browse tickets by status and department - view and respond to support tickets - rich-text formatting support - display and download of attachments - predefined support replies - open ticket functionality - face id/fingerprint security - support for dark mode
Screenshots
Verdict
The clearest difference is rating: Crisp at 4.4 against WHMCS's 3.5. Crisp also leads on review sentiment (71% vs 36%) and ratings volume (520 vs 19). WHMCS's advantage is update cadence (every 2 weeks vs every 2 months) and iOS requirement (10.0 vs 16.6). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Crisp holds the better App Store score, 4.4 against 3.5. That said, the two scores are not equally well evidenced: Crisp has 520 ratings behind it against 19, so its average is the more settled of the two. Written reviews point the same way: 71% of Crisp's written reviews are positive against 36% of WHMCS's.
Crisp ships an update every 2 months, WHMCS every 2 weeks. The most recent releases landed on October 15, 2026 and October 14, 2026 respectively.
| Parameter | Crisp | WHMCS |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (520 ratings) — better | 3.5 (19 ratings) |
| Positive reviews | 70.9% of reviews — better | 35.9% of reviews |
| Number of ratings | 520 — better | 19 |
| Update frequency | Every 2 months | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 16.6 | 10.0 — better |
| Further details — not scored | ||
| Size | 146 MB | 50 MB |
| Age rating | 4+ | 4+ |
| Developer | Crisp IM SARL | WHMCS Ltd. |
Customer experience
Crisp
WHMCS
Bugs and requests
Crisp
Reported bugs
5 issues- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles
Requested features
6 requests- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings
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- Multilingual support
WHMCS
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Crisp
No in-app purchases
WHMCS
No in-app purchases
