Comparison

Crisp vs Metance

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Crisp

Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.

Highlights
  • Multi-channel customer inbox
  • Team inbox management
  • Mobile-optimized experience
  • CRM integration
  • Chatbots
  • Help articles and shortcuts
Features
Read full description

Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket. Join more than 300 000 businesses around the world. It’s the only shared inbox mobile app that integrates as many features right in your pocket. A shared inbox tailor-made for mobile experiences Willing to offer the best customer service experience whether you’re in front of a computer or on the move with your mobile phone? The Crisp team inbox has been designed to offer everything you need at your fingertips. Manage your team inbox from your mobile phone Used to have a shared inbox software on your computer? You can now have the same experience through our inbox made for teams. Everything has been included so you can manage your team inbox from your mobile phone. help articles, shortcuts, private notes and even audio or video calls have been integrated into Crisp Mobile Helpdesk. Crisp is an all-in-one shared inbox software Don’t get it wrong, Crisp still offers a free business chat app for B2B and B2C companies but not only. Using Crisp, you can centralize messages coming from WhatsApp, Emails, Line, Telegram, Phone Calls, Instagram, Facebook Messenger and much more. From your Crisp shared inbox, you can benefit from powerful features: CRM, Chatbots or even marketing automation. Everything in one app. —--

About

Metance

Features
Read full description

Metance stands out as a comprehensive platform that encompasses all types of information generated within businesses. This platform enhances productivity by delivering the right information to the right people at the right time. Teams can create, edit, and share critical company information on Metance, fostering effective information flow, collaboration, and successful project completion. Moreover, Metance saves time and reduces costs by providing quick access to information and streamlining workflows. With its user-friendly interface, Metance ensures that information is up-to-date, easily shared, and readily accessible, thereby improving knowledge management processes and facilitating seamless information sharing across organizations. Metance offers a holistic solution for corporate knowledge management and sharing. It provides a robust infrastructure for organizing and storing information, along with authorization and permission settings to maintain data integrity. The platform's intuitive interface simplifies content creation and information search processes. By facilitating rapid access to information, Metance empowers businesses to gain a competitive edge while fostering collaboration and boosting productivity among employees. Overall, Metance is a powerful platform that enables businesses to optimize their knowledge management and sharing efforts. It facilitates efficient information flow, empowers collaboration, and streamlines workflows, ultimately driving success in today's information-intensive business landscape.

Screenshots

Crisp4 screens
Metance4 screens

Verdict

The call

The clearest difference is iOS requirement: Metance at 13.4 against Crisp's 16.6. On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 15, 2026 and September 30, 2026 respectively.

Scorecard1 real difference · 9 level
Crisp versus Metance: the parameters behind the verdict, then further details
ParameterCrispMetance
PriceFreeFree
Rating4.4 (520 ratings) — better—
Positive reviews70.9% of reviews—
Number of ratings520 — better—
Update frequencyEvery 2 monthsEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.613.4 — better
Further details — not scored
Size146 MB25 MB
Age rating4+4+
DeveloperCrisp IM SARLRementis Inc.

Bugs and requests

Crisp

Reported bugs

5 issues
  • Login screen freezes
  • Incompatible with newer iOS versions
  • Notification sound not working
  • Conversation filtering issues
  • Inability to edit user profiles

Requested features

6 requests
  • Dark mode option
  • Bulk message management
  • Improved mobile UI/UX
  • Advanced analytics and reporting
  • Customizable notification settings
Show 1 more
  • Multilingual support

Metance

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Crisp

No in-app purchases

None

Metance

No in-app purchases

Questions

Is Crisp free?
Crisp is free to download, with no in-app purchases.
Is Metance free?
Metance is free to download, with no in-app purchases.
Do Crisp or Metance have ads?
Neither Crisp nor Metance shows ads.
Which is updated more often, Crisp or Metance?
Crisp ships an update every 2 months, and Metance every 2 months. Most recently, Crisp was updated on October 15, 2026 and Metance on September 30, 2026.

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