Crisp vs Cencan
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Crisp
Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.
- Multi-channel customer inbox
- Team inbox management
- Mobile-optimized experience
- CRM integration
- Chatbots
- Help articles and shortcuts
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Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket. Join more than 300 000 businesses around the world. It’s the only shared inbox mobile app that integrates as many features right in your pocket. A shared inbox tailor-made for mobile experiences Willing to offer the best customer service experience whether you’re in front of a computer or on the move with your mobile phone? The Crisp team inbox has been designed to offer everything you need at your fingertips. Manage your team inbox from your mobile phone Used to have a shared inbox software on your computer? You can now have the same experience through our inbox made for teams. Everything has been included so you can manage your team inbox from your mobile phone. help articles, shortcuts, private notes and even audio or video calls have been integrated into Crisp Mobile Helpdesk. Crisp is an all-in-one shared inbox software Don’t get it wrong, Crisp still offers a free business chat app for B2B and B2C companies but not only. Using Crisp, you can centralize messages coming from WhatsApp, Emails, Line, Telegram, Phone Calls, Instagram, Facebook Messenger and much more. From your Crisp shared inbox, you can benefit from powerful features: CRM, Chatbots or even marketing automation. Everything in one app. —--
Cencan
Facilitate secure and straightforward payments for company services. Manage transactions efficiently and ensure a smooth payment process for clients.
- Secure payments
- Easy transaction management
- Company service payments
- Streamlined payment process
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Cencan allows you to make payments for our company services easily and securely.
Screenshots
Verdict
The clearest difference is rating: Cencan at 5.0 against Crisp's 4.4. Cencan also leads on review sentiment (100% vs 71%) and update cadence (every 11 days vs every 2 months). Crisp's advantage is ratings volume (520 vs 3). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Cencan holds the better App Store score, 5.0 against 4.4. That said, the two scores are not equally well evidenced: Crisp has 520 ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 71% of Crisp's written reviews are positive against 100% of Cencan's.
Crisp ships an update every 2 months, Cencan every 11 days. The most recent releases landed on October 15, 2026 and October 14, 2026 respectively.
| Parameter | Crisp | Cencan |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (520 ratings) | 5.0 (3 ratings) — better |
| Positive reviews | 70.9% of reviews | 100.0% of reviews — better |
| Number of ratings | 520 — better | 3 |
| Update frequency | Every 2 months | Every 11 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.6 | 15.0 — better |
| Further details — not scored | ||
| Size | 146 MB | 28 MB |
| Age rating | 4+ | 4+ |
| Developer | Crisp IM SARL | Mercadoba |
Customer experience
Crisp
Cencan
Bugs and requests
Crisp
Reported bugs
5 issues- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles
Requested features
6 requests- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings
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- Multilingual support
Cencan
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Crisp
No in-app purchases
Cencan
No in-app purchases
