Crisp vs Leodesk

Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket. Join more than 300 000 businesses around the world. It’s the only shared inbox mobile app that integrates as many features right in your pocket. A shared inbox tailor-made for mobile experiences Willing to offer the best customer service experience whether you’re in front of a computer or on the move with your mobile phone? The Crisp team inbox has been designed to offer everything you need at your fingertips. Manage your team inbox from your mobile phone Used to have a shared inbox software on your computer? You can now have the same experience through our inbox made for teams. Everything has been included so you can manage your team inbox from your mobile phone. help articles, shortcuts, private notes and even audio or video calls have been integrated into Crisp Mobile Helpdesk. Crisp is an all-in-one shared inbox software Don’t get it wrong, Crisp still offers a free business chat app for B2B and B2C companies but not only. Using Crisp, you can centralize messages coming from WhatsApp, Emails, Line, Telegram, Phone Calls, Instagram, Facebook Messenger and much more. From your Crisp shared inbox, you can benefit from powerful features: CRM, Chatbots or even marketing automation. Everything in one app. —--

Leodesk is the support workspace for teams that outgrew the help desk. This app puts your queue in your pocket — so a customer waiting on an answer is not waiting on you being at a desk. WHAT YOU CAN DO • Work the inbox — see every open ticket, sort and filter it the way you do on the web, and open a conversation with one tap. • Reply, note or forward — send a customer reply, leave an internal note your customer never sees, or forward a thread to someone outside the team. • Answer live chat — real-time conversations with visitors on your site, including photo attachments and voice messages. • Change status and assignee — move a ticket forward or hand it to the right person without opening a laptop. • Look up a contact — see who you are talking to and their history before you reply. • Check the numbers — ticket volume over the last seven days, opened versus resolved, how many are awaiting a first reply, channel mix and team workload. • Get notified — push notifications when a ticket is assigned to you or a customer replies, with per-agent controls so you decide what is worth interrupting you. BUILT FOR PEOPLE WHO ACTUALLY WORK A QUEUE Assigned-only agents see only their own tickets — enforced on the server, not hidden in the interface. Roles and permissions carry over from your workspace exactly as configured, so the app cannot show someone something the web app would not. Dark mode follows your system setting. iPad is supported. YOU WILL NEED A LEODESK ACCOUNT This app signs in to an existing Leodesk workspace. If your team does not have one yet, start free for up to three agents at leodesk.io — no card required. ABOUT LEODESK Leodesk is a shared inbox, live chat, customer portal and contact forms in one queue, with automation rules, SLA policies and reporting. Replies are signed with your own domain key, so customers see mail from you rather than from a vendor. Pricing is per agent — no per-ticket fees and no per-resolution AI charges.