Crisp vs SimSense
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Crisp
Manage customer conversations from multiple channels in a unified inbox. This app provides a powerful shared inbox experience optimized for mobile, allowing businesses to offer excellent customer service on the go. It integrates various communication tools and includes features like CRM and chatbots.
- Multi-channel customer inbox
- Team inbox management
- Mobile-optimized experience
- CRM integration
- Chatbots
- Help articles and shortcuts
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Crisp Team inbox is a powerful multi channel helpdesk that fits in your pocket. Join more than 300 000 businesses around the world. It’s the only shared inbox mobile app that integrates as many features right in your pocket. A shared inbox tailor-made for mobile experiences Willing to offer the best customer service experience whether you’re in front of a computer or on the move with your mobile phone? The Crisp team inbox has been designed to offer everything you need at your fingertips. Manage your team inbox from your mobile phone Used to have a shared inbox software on your computer? You can now have the same experience through our inbox made for teams. Everything has been included so you can manage your team inbox from your mobile phone. help articles, shortcuts, private notes and even audio or video calls have been integrated into Crisp Mobile Helpdesk. Crisp is an all-in-one shared inbox software Don’t get it wrong, Crisp still offers a free business chat app for B2B and B2C companies but not only. Using Crisp, you can centralize messages coming from WhatsApp, Emails, Line, Telegram, Phone Calls, Instagram, Facebook Messenger and much more. From your Crisp shared inbox, you can benefit from powerful features: CRM, Chatbots or even marketing automation. Everything in one app. —--
SimSense
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SimSense turns an iPhone or iPad into a display for your personal agents. Open the app, scan the pairing code from your SimSense dashboard, name the display and set a service PIN. From then on, the screen shows whatever Sim you assign to it: a customer feedback board, a wall dashboard, a lobby sign, a live sensor view, or anything else built on SimSense. Agents and teammates can change what the display shows, capture what is on screen, and keep it up to date from anywhere. A PIN protects the display's settings, and the screen stays on while the app is open.
Screenshots
Verdict
Crisp and SimSense are too close to call on the numbers: across 5 compared parameters — price, ads, in-app purchases and device support among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
| Parameter | Crisp | SimSense |
|---|---|---|
| Price | Free | Free |
| Rating | 4.4 (520 ratings) — better | — |
| Positive reviews | 70.9% of reviews | — |
| Number of ratings | 520 — better | — |
| Update frequency | Every 2 months | — |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 16.6 | 16.0 — better |
| Further details — not scored | ||
| Size | 146 MB | 1 MB |
| Age rating | 4+ | 4+ |
| Developer | Crisp IM SARL | VITE Shopping, Inc. |
Bugs and requests
Crisp
Reported bugs
5 issues- Login screen freezes
- Incompatible with newer iOS versions
- Notification sound not working
- Conversation filtering issues
- Inability to edit user profiles
Requested features
6 requests- Dark mode option
- Bulk message management
- Improved mobile UI/UX
- Advanced analytics and reporting
- Customizable notification settings
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- Multilingual support
SimSense
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Crisp
No in-app purchases
SimSense
No in-app purchases







