Service Suite FieldWorker vs ABB CLOSER

Service Suite is purpose-built for the Energy and Utility industry and Communications service providers. It is designed to help field operations and dispatch personnel “do more with less”, by working smarter to proactively serve customers and maintain assets in the field, while significantly reducing operating costs and improving customer service. It is an end-to-end solution that automates the entire customer service and asset maintenance cycle – from short-term decision making in the control center to long-term maintenance planning in the back office. Service Suite support all types of work that must be performed in the field – from customer service orders to routine maintenance & inspection work to more complex construction projects.

This application includes interactive operation and troubleshooting guides for ABB electrification products. The guides can be accessed and used when you need support in front of the equipment. The guidance uses the power of augmented reality (AR) on the devices with AR capabilities. Non-AR mode is available for convenience as well.