Comparison

Kenmore Smart vs iCOMM Connectivity

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Kenmore Smart

Control and monitor your Kenmore Smart appliances from your smartphone. Personalize appliance operation based on your schedule for convenience and peace of mind. Manage refrigerators, washers, dryers, dishwashers, water heaters, water softeners, and grills remotely.

Highlights
  • Remote appliance control
  • Personalized scheduling
  • Appliance monitoring
  • Diagnostic alerts
  • Smart grill thermometer
  • Water usage tracking
Features
Read full description

Kenmore® Smart connectivity transforms your relationship with your home. Link, control and monitor your Kenmore Smart products all from one app. The Kenmore Smart app allows you to personalize the way your Kenmore Smart appliances operate based on your schedule and daily routines, making life easier and providing greater peace of mind. It does this by allowing you to link and manage your Smart products on one app from your smart device. The Kenmore Smart Refrigerator lets you control and monitor operation from anywhere with just your smartphone. Start cranking out extra ice for an impromptu party. Get an alert if someone forgets to close the door. The Kenmore Smart Washer and Dryer connect with your smartphone for a new generation of convenience and peace of mind. Check your laundry from your lawn chair. Schedule a load to finish just as you get home. You're in control of your laundry and your time. Remotely monitor the Kenmore Smart Dishwasher on cycle progress, customize notifications for diagnostic alerts and empty rinse aid dispenser. The Kenmore Smart Water Heater Module helps to ensure you have plenty of hot water and saves you from worrying about leaks. Leaving for a weekend? Turn your smart water heater down. Coming home? Turn it back up. Kenmore makes it easy. The Kenmore Smart Hybrid Water Softener keeps you in the loop on salt levels and water usage to lower costs, reduce impurities and eliminate surprises. So forget emergency salt runs or changing filters — and enjoy cleaner, softer water. The Kenmore® Smart app now includes features to monitor and control the new Smart Grill thermometer. The new Kenmore smart thermometer has benefits for all outdoor grilling enthusiasts from beginners to pros. Manage temperature notifications and probe settings all within the app to get desired doneness levels via Bluetooth pairing with your smart device. Use the Kenmore smart thermometer to track grill temperature with an ambient probe, monitor desired grilling results with 4 food probes. A WiFi router and Internet connection are required to control devices remotely. Learn more about Kenmore Smart Appliances at www.kenmore.com/smart.

About

iCOMM Connectivity

Remotely manage compatible water heaters with this app. Monitor temperature, operating modes, and receive diagnostic notifications. Optimize energy usage by aligning with utility programs.

Highlights
  • Remote water heater management
  • Temperature and mode control
  • Diagnostic fault notifications
  • Utility program alignment
  • Easy setup process
Read full description

With options to control temperature and operating mode, the iCOMM™ Mobile App is designed for: A. O. Smith, State, American, Lochinvar, and Reliance water heaters. It features the iCOMM™ connectivity platform, the latest technology for remote water heater management. Through an easy setup process, connect all your iCOMM™ enabled water heaters to the app. Once connected, you’ll gain access to diagnostic fault notifications, settings for your water heaters and much more. Designed for Homeowners & Professionals iCOMM™ Connectivity Platform Stay connected to your water heater. Monitor temperature, schedules and more with peace of mind and total control. Operation Mode Choose your ideal operating mode, depending on how you use your water heater. Demand Response and Time-of-Use Alignment Align your water heater to your utility company’s Demand Response or Time-of-Use programs rate plans through the app to save energy.

Screenshots

Kenmore Smart4 screens
iCOMM Connectivity4 screens

Verdict

The call

The clearest difference is review sentiment: Kenmore Smart at 66% against iCOMM Connectivity's 3%. Kenmore Smart also leads on rating (4.5 vs 1.2) and ratings volume (2.9K vs 400). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Kenmore Smart holds the better App Store score, 4.5 against 1.2. That said, the two scores are not equally well evidenced: Kenmore Smart has 2.9K ratings behind it against 400, so its average is the more settled of the two. Written reviews point the same way: 66% of Kenmore Smart's written reviews are positive against 3% of iCOMM Connectivity's.

UpkeepUpdate frequency

Kenmore Smart ships an update every 2 months, iCOMM Connectivity every 3 months. The most recent releases landed on November 6, 2026 and November 7, 2026 respectively.

Scorecard3 real differences · 7 level
Kenmore Smart versus iCOMM Connectivity: the parameters behind the verdict, then further details
ParameterKenmore SmartiCOMM Connectivity
PriceFreeFree
Rating4.5 (2.9K ratings) — better1.2 (400 ratings)
Positive reviews66.4% of reviews — better3.2% of reviews
Number of ratings2.9K — better400
Update frequencyEvery 2 months — betterEvery 3 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.615.1 — better
Further details — not scored
Size118 MB33 MB
Age rating4+4+
DeveloperSears Brands Management CorporationA. O. Smith

Customer experience

Kenmore Smart

All ratings2,918 ratings
Positive88.6%
Neutral3.7%
Negative7.6%
Written reviews226 reviews
Positive66.4%
Neutral5.8%
Negative27.9%

iCOMM Connectivity

All ratings213 ratings
Positive2.8%
Neutral2.8%
Negative94.4%
Written reviews277 reviews
Positive3.2%
Neutral3.2%
Negative93.5%

User reviews

Kenmore Smart

From 2.9K App Store ratings

What we love

  • 👍 Great app for monitoring appliances
  • 🚀 Convenient remote control and scheduling
  • 💡 Helpful notifications for laundry cycles
  • 👍 Easy to use and intuitive

Room to improve

  • 🐛 Frequent app crashes and connectivity issues
  • 🔒 Security concerns with unencrypted data transfer
  • 🐛 Unreliable app performance and syncing
  • 🔍 Limited functionality compared to expectations

iCOMM Connectivity

From 400 App Store ratings

What we love

  • ✅ Water heater hardware itself performs well
  • 🎯 Simple temperature adjustment when working
  • 📊 Basic hot water availability gauge
  • ⚙️ Vacation mode functionality
  • 🔧 Mode switching capability

Room to improve

  • 🐛 Constant connectivity failures and service outages
  • 🔄 App repeatedly forgets registered water heater
  • ❌ Requires re-registration multiple times monthly
  • ⏱️ Frequent forced logouts and session expirations
  • 📱 QR code scanning consistently fails

Bugs and requests

Kenmore Smart

Reported bugs

4 issues
  • Unable to create account or log in
  • Appliances not detected or disconnected frequently
  • Incorrect status updates and sync issues
  • App crashes during setup or usage

Requested features

4 requests
  • Improved notification options and customization
  • Expanded remote control and monitoring capabilities
  • Diagnostics and troubleshooting tools
  • Seamless integration across all Kenmore appliances

iCOMM Connectivity

Reported bugs

19 issues
  • App loses water heater registration without warning
  • QR code scanner fails to recognize valid codes
  • Manual serial number entry rejected despite correct input
  • Session expires within 15-30 seconds of login
  • App crashes when attempting to set schedules
Show 14 more
  • Service outage messages persist for weeks
  • App forgets user credentials between sessions
  • Bluetooth connection fails despite device visibility
  • Graph/trend plotting broken after updates
  • Hot water availability gauge displays incorrect information
  • App freezes on splash screen with no error message
  • Temperature changes in app don't reflect on actual heater
  • Dirty air filter alerts don't clear after cleaning
  • App doesn't update when switching between other applications
  • Registration process fails with 'unexpected error' messages
  • App incompatible with 5GHz WiFi networks
  • Latest version broke daily usage graph functionality
  • Temperature range artificially lowered without user consent
  • App won't open after iOS/system updates

Requested features

17 requests
  • Real-time current water temperature display
  • Hourly energy usage breakdown (not just daily/monthly)
  • Simple on/off scheduling by time of day
  • Temperature scheduling for specific times
  • Data export capability
Show 12 more
  • Persistent login sessions without forced logouts
  • Instant power consumption readings
  • Estimated time to reach target temperature
  • Leak detection alerts and notifications
  • Integration with smart home platforms (Apple Home, SmartThings)
  • Better QR code scanning with modern camera support
  • In-app contact/support messaging
  • Ability to control heater without physical access for setup
  • Comparison of usage across different time periods
  • Detailed telemetry and diagnostic information
  • Automatic schedule adjustments based on utility rates
  • Current heating element status display

In-app purchases

None

Kenmore Smart

No in-app purchases

None

iCOMM Connectivity

No in-app purchases

Questions

Is Kenmore Smart free?
Kenmore Smart is free to download, with no in-app purchases.
Is iCOMM Connectivity free?
iCOMM Connectivity is free to download, with no in-app purchases.
Which has better reviews, Kenmore Smart or iCOMM Connectivity?
Kenmore Smart is rated higher. Kenmore Smart averages 4.5 out of 5 from 2.9K ratings, while iCOMM Connectivity averages 1.2 from 400 ratings.
Do Kenmore Smart or iCOMM Connectivity have ads?
Neither Kenmore Smart nor iCOMM Connectivity shows ads.
Which is updated more often, Kenmore Smart or iCOMM Connectivity?
Kenmore Smart ships an update every 2 months, and iCOMM Connectivity every 3 months. Most recently, Kenmore Smart was updated on November 6, 2026 and iCOMM Connectivity on November 7, 2026.

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