App is not working properly
I have had this app since buying a Kenmore from Sears back in 2020. However, the last year, I have not been able to access the app. I cannot turn on or off the AC via the app. I have unplugged and plugged in the AC unit. Installed the app. Registered the units multiple times. Fixed and reconnected my internet and new internet. It still shows as if the unit is offline. I need assistance!
Show more
Useless zero stars
Appliance shows offline. Unable to delete. Unable to reset. Unable to add. I tried emailing customer service multiple times. No response. I tried calling, menu tree from H with no option for app support. Only available option is appliance repair.
Don’t waste your time.
Don’t waste your time.
Easy to use app
Easy to set up and user friendly
Great for remote management
Great for remote management
My Kenmore elite washer/ dryer
I love my machines so much. They use very little washer, yet they clean very well. I started using the wifi feature so I can now see from my phone when each cycle is finished or how much time I have left. This feature is handy when I’m in a rush or need to multitask. I read the manual and know how to maintain my machine.
Show more
Love the Kenmore!!!
Absolutely love the Kenmore app. I can set it to turn on the air so it can be cool when I get home. That’s a big plus for me.
Does not work with older Kenmore Connect. Having to set up an account before you can use it is lame.
Does not work with older Kenmore Connect. Having to set up an account before you can use it is lame. Especially when you can’t use it because it’s not backwards compatible. No wonder Sears went bankrupt
Great when it’s working
I love being able to operate my water softener remotely when I’m not experiencing problems with the app, which is frequent
Bring back the fan moving icon feature!!!
You recently changed your app. The old app had a moving spinning fan symbol which was great to see if your unit was on when you control it remotely from your phone . Please bring it back. It was great!
Great
Great
Buggy & Unreliable
Update 2: back to 2 stars because the issue resolved itself after a week. Functional now but still buggy as hell.
Update: app is completely bricked now after doing another cycle of deleting & reloading. Can’t log in to my current account OR make a new one. Doesn’t appear to be any remaining app support either.
Used to be great, but took a nose dive this year. Every few weeks the app forgets my A/C exists, then forgets that my account exists. Then I have to delete, reload, re-add my account, and then re-add my A/C unit.
Update: app is completely bricked now after doing another cycle of deleting & reloading. Can’t log in to my current account OR make a new one. Doesn’t appear to be any remaining app support either.
Used to be great, but took a nose dive this year. Every few weeks the app forgets my A/C exists, then forgets that my account exists. Then I have to delete, reload, re-add my account, and then re-add my A/C unit.
Show more
App No Longer Works on iPhone
App stopped working this week. Cannot access anything re my refrigerator controls.
Spinning circle
I use this app to control our window A/C units, and unfortunately it’s been consistently unreliable. For the past few years, the same pattern repeats: at the start of the season, the app only shows a spinning loading circle. It eventually starts working around June, then stops again in July—and that’s exactly what’s happening now.
The whole point of a smart A/C is being able to check and control it when I’m away from home, but I can’t rely on the app to do that. I would love to see Kenmore make this app dependable. Right now, there’s nothing “smart” about it.
The whole point of a smart A/C is being able to check and control it when I’m away from home, but I can’t rely on the app to do that. I would love to see Kenmore make this app dependable. Right now, there’s nothing “smart” about it.
Show more
No longer functioning
The app doesn’t recognize my log in, just replays a never ending ring. It hasn’t been updated in 5months, I’m sure that’s the issue!
No longer working
I’ve used this app with a window air conditioner for 5 or 6 years. It worked okay. A few glitches each spring when I started using it for the season but no big deal. This year it was working fine and then a few days ago the app wouldn’t open. I understand. It happens with many apps from time to time. Delete the app, reinstall, log back in and all is good. But not in this case. I reinstalled the app but can’t log in. So I figured I’d create a new login. No go. It won’t allow that either. I just get a “there was a problem…, blah,blah,blah. Since I cant get the app to open, I can’t get to tech support. Can’t even get to a page where there might be a phone number. I am completely stuck.
Show more
App crashing constantly
Latest version of App crashing constantly when trying to login.
Horrible
Using the app with 2 air purifiers is a nightmare. They keep disconnecting and the procedure to re-link them is obnoxious. After deleting and reinstalling the app I can’t log in and can’t create a new account as error messages display. Kenmore should do better than this.
Broke. Unstable
Just things broke every other week can’t seem to find anyone to give support for it anymore.
Lose connection
We lose connection to the device and then we can’t reconnect. Also it seems you can’t have multiple devices to connect with the device.
Totally useless
Can’t create an account or login to an account or recover a password. Bought a very expensive air purifier that I can’t use half of because this app is trash. Looking at sending it back to Amazon.
