CDK Communicator vs CDK Modern Retail CRM

CDK Communicator is a collaboration solution for CDK Voice Connect customers. The solution provides an integrated experience for IP Telephony, Video, Instant Messaging & Presence. The easy to use SIP client provides a application where users can manage their contact list, check on availability, and interface with their co-workers by chat, phone, or video calls. Users can dial and manage calls from their personal smartphones, desktop, and tablet just as they would from their office desk phone, including tracking calls, picking up business voicemail, managing personal settings, and more. With CDK Communicator, users can also search corporate directories, click-to-dial from the contact, and manage calling options. CDK Communicator is completely integrated with the CDK Hosted Phone System, turning the business user’s personal mobile or tablet into an extension of the PBX.

CDK Modern Retail CRM is a fully portable, interactive Customer Relationship and Dealership Management toolset available on a mobile tablet. This allows dealership sales staff to complete much of the process via a mobile device – at any time, from anywhere, without ever accessing sales tools through a traditional PC The CDK Modern Retail CRM App provides access to all CRM sales functionality to log prospects, search inventory, quote customers, track test drives, and follow up. CDK Modern Retail CRM provides ability to manage showroom, phone and internet leads no matter their location, and respond using phone, email or text tools to capitalize on every business opportunity. Real-time integration features with the in-store CRM ensures up-to-date data is available to authorized users at all times. These features include: · Search engine of customers and prospects. · Vehicle VIN scanner to instantly upload trade information. · Full vehicle walk-around to note damage with text, picture or video · Dual-sided drivers license scanner. · My Day page feature to keep track of contact info of potential customers. · Organizer page to consolidate calendar dates, phone numbers, and email addresses. · Vehicle Inventory search engine to find the desired vehicle through the dealership’s inventory. · Detailed vehicle descriptions and photos · Two-way text messaging platform to communicate with car shoppers · Sales Process management with Real-Time quoting tools · Mapping of the test drive · Fully Secured Credit application · Digital Documentation