Comparison

Provision vs CDK Modern Retail CRM

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Provision

This app helps automobile dealerships manage their used vehicle inventory. It allows for precise stocking, appraising, pricing, and listing of vehicles to increase profits. Access to retail pricing guides, vehicle history reports, and auction data is provided.

Highlights
  • Inventory stocking and appraisal
  • Vehicle pricing and listing
  • Retail pricing guide (rBook™)
  • CARFAX reports integration
  • Third-party guidebook values
  • VIN barcode scanning
Features
Read full description

**NOTE: This app is for automobile dealerships only and requires an existing vAuto subscription. Please note, some third-party apps require an additional mobile subscription per device. With the vAuto Provision mobile app, stock, appraise, price and list your used vehicles more precisely than your competitors. Join thousands of top dealers nationwide who rely on this used vehicle inventory management solution to increase profits. With vAuto Provision, get access to:               • Our exclusive, retail pricing guide – rBook™ • CARFAX reports • Third-party guidebook values • Auction vehicles For iOS versions - 15, 16, 17 and 18, vAuto provides the ability to snap a picture of the VIN barcode for quick decoding with your autofocus camera. If you would like more information on vAuto's products or would like to establish a new subscription, please call us toll free at 877-828-8614 or visit us online at www.vauto.com.

About

CDK Modern Retail CRM

Manage customer relationships and dealership operations from a mobile tablet. Log prospects, search inventory, quote customers, and track leads from anywhere, anytime. Real-time integration ensures data is always up-to-date.

Highlights
  • Prospect logging
  • Inventory search
  • Customer quoting
  • Lead management
  • VIN scanner
  • Driver's license scanner
  • Two-way text messaging
Features
Read full description

CDK Modern Retail CRM is a fully portable, interactive Customer Relationship and Dealership Management toolset available on a mobile tablet. This allows dealership sales staff to complete much of the process via a mobile device – at any time, from anywhere, without ever accessing sales tools through a traditional PC The CDK Modern Retail CRM App provides access to all CRM sales functionality to log prospects, search inventory, quote customers, track test drives, and follow up. CDK Modern Retail CRM provides ability to manage showroom, phone and internet leads no matter their location, and respond using phone, email or text tools to capitalize on every business opportunity. Real-time integration features with the in-store CRM ensures up-to-date data is available to authorized users at all times. These features include: · Search engine of customers and prospects. · Vehicle VIN scanner to instantly upload trade information. · Full vehicle walk-around to note damage with text, picture or video · Dual-sided drivers license scanner. · My Day page feature to keep track of contact info of potential customers. · Organizer page to consolidate calendar dates, phone numbers, and email addresses. · Vehicle Inventory search engine to find the desired vehicle through the dealership’s inventory. · Detailed vehicle descriptions and photos · Two-way text messaging platform to communicate with car shoppers · Sales Process management with Real-Time quoting tools · Mapping of the test drive · Fully Secured Credit application · Digital Documentation

Screenshots

Provision4 screens
CDK Modern Retail CRM4 screens

Verdict

The call

The clearest difference is rating: Provision at 2.9 against CDK Modern Retail CRM's 2.2. Provision also leads on monetization model (free vs paid) and update cadence (fortnightly vs every 6 weeks). CDK Modern Retail CRM's advantage is device support (3 vs 1). On price, review sentiment, ratings volume and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Provision holds the better App Store score, 2.9 against 2.2. Both are backed by a comparable volume of ratings — 458 and 311 respectively. Written reviews point the same way: 21% of Provision's written reviews are positive against 14% of CDK Modern Retail CRM's.

UpkeepUpdate frequency

Provision ships an update fortnightly, CDK Modern Retail CRM every 6 weeks. The most recent releases landed on November 10, 2026 and November 11, 2026 respectively.

Scorecard4 real differences · 6 level
Provision versus CDK Modern Retail CRM: the parameters behind the verdict, then further details
ParameterProvisionCDK Modern Retail CRM
PriceFreeFree
Rating2.9 (458 ratings) — better2.2 (311 ratings)
Positive reviews21.5% of reviews — better13.9% of reviews
Number of ratings458 — better311
Update frequencyFortnightly — betterEvery 6 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFree — betterPaid
DevicesiPhoneiPhone, iPad, iPod — better
Requires iOS16.016
Further details — not scored
Size71 MB106 MB
Age rating17+4+
DevelopervAuto, Inc.Data Software Services LLC

Customer experience

Provision

All ratings458 ratings
Positive42.1%
Neutral11.4%
Negative46.5%
Written reviews121 reviews
Positive21.5%
Neutral20.7%
Negative57.9%

CDK Modern Retail CRM

All ratings279 ratings
Positive26.5%
Neutral5.0%
Negative68.5%
Written reviews115 reviews
Positive13.9%
Neutral7.0%
Negative79.1%

User reviews

Provision

From 458 App Store ratings

What we love

  • 🚀 Easy to use
  • 🚀 Helpful for work
  • 🚀 Great customer support

Room to improve

  • 🐛 Buggy and glitchy
  • 🐛 Camera issues
  • 🐛 Crashes frequently
  • 🐛 Slow and unresponsive
  • 🐛 Unreliable features

CDK Modern Retail CRM

From 311 App Store ratings

What we love

  • 🚀 Take dealership to next level
  • 🚀 Entire sales process on tablet
  • 👍 Smooth and easy CRM system
  • 👍 Useful app for daily work
  • 👍 Nice UI and UX improvements

Room to improve

  • 🐛 Constant crashes and freezes
  • 🐛 Compatibility issues with new devices
  • 🐛 Unreliable notifications
  • 🐛 Clunky and outdated interface
  • 🐛 Frequent login issues

Bugs and requests

Provision

Reported bugs

5 issues
  • VIN scanner not working
  • Camera freezing or taking random photos
  • Photos not saving properly
  • Constant crashes and errors
  • Inability to log out and switch accounts

Requested features

5 requests
  • Add camera features like zoom, grid, and focus
  • Optimize for iPad
  • Improve photo quality and management
  • Bring back ability to switch between dealerships
  • Add in-app music playback support

CDK Modern Retail CRM

Reported bugs

5 issues
  • Blank white screen on launch
  • Inability to log in or access features
  • Inconsistent behavior across devices
  • Errors when scanning licenses or VINs
  • Disappearing appointment information

Requested features

5 requests
  • Landscape mode support
  • Ability to upload videos from gallery
  • Improved notification system
  • Simplified and streamlined UI
  • Better integration with dealership systems

In-app purchases

None

Provision

No in-app purchases

None

CDK Modern Retail CRM

No in-app purchases

Questions

Is Provision free?
Provision is free to download, with no in-app purchases.
Is CDK Modern Retail CRM free?
CDK Modern Retail CRM is free to download, with no in-app purchases.
Which has better reviews, Provision or CDK Modern Retail CRM?
Provision is rated higher. Provision averages 2.9 out of 5 from 458 ratings, while CDK Modern Retail CRM averages 2.2 from 311 ratings.
Do Provision or CDK Modern Retail CRM have ads?
Neither Provision nor CDK Modern Retail CRM shows ads.
Which is updated more often, Provision or CDK Modern Retail CRM?
Provision ships an update fortnightly, and CDK Modern Retail CRM every 6 weeks. Most recently, Provision was updated on November 10, 2026 and CDK Modern Retail CRM on November 11, 2026.

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