BISSELL Connect vs Narwal
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
BISSELL Connect
Manage your connected cleaning devices remotely. Schedule robotic vacuums, access cleaning tips and videos, and reorder supplies. Stay on top of your home's cleanliness from anywhere.
- Remote device management
- Cleaning schedules for robotic vacuums
- Access cleaning tips and videos
- Reorder supplies like formula and filters
- View cleaning history
- Software updates for machines
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Simplify your cleaning routines with the BISSELL Connect App. Did your dog make a mess of breakfast right as you’re heading out the door? Use the app to set a cleaning schedule with your robotic vacuum. Wondering what’s the best way to clean up your cat’s wet or dry mess? Check out our cleaning tips and videos to make the most of your BISSELL device. The BISSELL Connect App gives you the power to manage your connected BISSELL products anytime, anywhere with your smart device, so you can get on with your busy day. BISSELL Connect Features - See the status of your connected BISSELL products and easily reorder formula, brush rolls, and filters. - Analyze your cleaning history. - Access helpful tips, videos, and guides to keep your machines cleaning efficiently. - Adjust settings from the palm of your hand. - Update your cleaning machines and access the latest features and software updates. - Start, stop, dock, set modes and schedule cleans for your robotic vacuum right from your phone. - View and customize your SpinWave R5 map Requirements - Any BISSELL connected product - 2.4 Ghz Wi-Fi network
Narwal
Remotely control and monitor your cleaning robot from anywhere. Customize cleaning modes, schedules, and spot cleaning for a spotless home. Receive detailed cleaning reports and manage room layouts with no-go zones.
- Remote control and monitoring
- Multiple cleaning modes
- Customized cleaning plans
- Spot cleaning functionality
- Map management with no-go zones
- Customized cleaning reports
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The Narwal app allows you to control the Narwal robots remotely, view its working status anytime you want, from anywhere you are. Using this app, you can unlock the more advanced functions of Narwal! [Multiple Cleaning Modes] Narwal is equipped with 5 cleaning modes, including Freo Mode, Vacuum and Mop, Vacuum then Mop, so that you can choose the one that suits your floor the best. [Customized Cleaning Plans] Long story short, you can customize in any way you want! You get to decide the cleaning sequence, frequency, even the mopping pressure and moisture of the robot via this app, so that you can get the most flawless floor in just one click! [Spot Cleaning] Only one specific area is dirty? You can select that one place on the app, and Freo will head out to clean! [Map Management] Merge and divide rooms as you want! You can even set no-go zones to make sure Freo doesn't intrude! [Customized Cleaning Reports] At the end of each cleaning plan, you can see how Freo made your floor spotless through a customized and engaging short video!
Screenshots
Verdict
The clearest difference is rating: BISSELL Connect at 4.7 against Narwal's 3.7. BISSELL Connect also leads on ratings volume (6.1K vs 617). Narwal's advantage is monetization model (free vs free with in-app purchases). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
BISSELL Connect holds the better App Store score, 4.7 against 3.7. That said, the two scores are not equally well evidenced: BISSELL Connect has 6.1K ratings behind it against 617, so its average is the more settled of the two. Written reviews point the same way: 48% of BISSELL Connect's written reviews are positive against 41% of Narwal's.
BISSELL Connect ships an update fortnightly, Narwal every 2 weeks. The most recent releases landed on October 14, 2026 and October 12, 2026 respectively.
| Parameter | BISSELL Connect | Narwal |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (6.1K ratings) — better | 3.7 (617 ratings) |
| Positive reviews | 48.4% of reviews — better | 41.3% of reviews |
| Number of ratings | 6.1K — better | 617 |
| Update frequency | Fortnightly — better | Every 2 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Devices | iPhone, iPod | iPhone, iPod, Apple Watch — better |
| Requires iOS | 15.1 | 15.1 |
| Further details — not scored | ||
| Size | 71 MB | 322 MB |
| Age rating | 4+ | 4+ |
| Developer | BISSELL Homecare, Inc. | Yunjing Intelligence Innovation (Shenzhen) Co., Ltd. |
Customer experience
BISSELL Connect
Narwal
User reviews
BISSELL Connect
From 6.1K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Efficient cleaning
- 💯 Great value
- 🤖 Helpful robot vacuum
- 🧹 Keeps floors clean
Room to improve
- 🐛 App issues (crashes, bugs, logging out)
- 🤖 Robot gets stuck easily
- 🔋 Battery life could be better
- 🧹 Cleaning coverage could be improved
- 💧 Mopping feature needs work
Narwal
From 617 App Store ratingsWhat we love
- 🚀 Great machine, easy to operate
- 👍 Dependable and helps with allergies
- 💡 Excellent app and device
- 👍 Fantastic cleaning performance
- 👍 Seamless on hardwood and carpets
Room to improve
- 🐛 Mapping and room splitting issues
- 🐛 Connectivity problems with app
- 🐛 Buggy and unstable app
- 🐛 Difficult to use app interface
- 🐛 Lack of push notifications and status updates
Bugs and requests
BISSELL Connect
Reported bugs
4 issues- App crashes frequently
- App login issues
- Robot disconnects from WiFi
- App loses device connection/history
Requested features
5 requests- Add remote control/directional controls
- Improve app functionality (mapping, notifications, settings)
- Integrate with smart home platforms (Google, Alexa)
- Display battery percentage in app
- Ability to silence robot when stuck
Narwal
Reported bugs
6 issues- App crashes and freezes
- Connectivity issues between app and robot
- Mapping errors and inability to edit maps
- Unreliable scheduling and cleaning tasks
- Unexpected robot behavior and getting stuck
Show 1 moreShow fewer
- Compatibility issues with newer iOS versions
Requested features
7 requests- Ability to split rooms and create custom zones
- Improved mapping and room editing features
- More scheduling options (e.g., every 2 weeks, monthly)
- Integration with voice assistants
- Ability to order replacement parts directly from the app
Show 2 moreShow fewer
- Improved notification system and status updates
- Easier access to maintenance information and reminders
In-app purchases
BISSELL Connect
No in-app purchases
Narwal
No in-app purchases
