App is broken yet again!
The app doesn’t work anymore since the last update! Absolutely disgusting for what these machines cost! As a disabled person this is unacceptable! Fix your damn app so that the vacuum is usable again, otherwise I now own an expensive paperweight!
Solid. Needs dark mode.
App works well overall. Could use dark mode plz & thx
Love my Narwal
Best helper in my life!
Magnifique
J’ai acheté ça pour alléger les tâches ménagères au quotidien et au final il fait 99 % de la job quotidienne, j’adore ça, je le recommande et je vais même en acheter plusieurs pour mes différents étages de maison
Horrible
The robot sucks and the app is worse. A complete waste of money.
Going strong even after 2 years
Going strong even after 2 years
Powerful Narwal
It’s cleaning amazing and super durable battery
ADD TASK SCHEDULING
Amazing Vaccum But wish I can schedule dock tasks so I don’t have to do it one by one. 4 stars.
Perfect little machine
I love waking up to a freshly swept and mopped home!
Latest app update shows issue with carpet editing. Cannot save carpet edits in iphone
Latest app update shows issue with carpet editing. Sometimes some clothes that was accidentally on the floor while mapping is added as carpets which i cannot remove. Now i have to choose between avoiding carpet, vacuum carpet, washing carpet or crossing carpet. I cannot delete carpet. Please include delete carpet button.
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Utter garbage
The only reason the app doesn’t work is because of connection issues from the robot to their servers. But, no it’s my fault. If they just allowed local control, all of this could be avoided. I will NEVER buy Narwal again.
Removed bag health index
Fixed some know issues but removed bag health index 😂😂😂 cleaning bot x10 pro now thinks my hall is my room, and stops at one place while vacuuming, I have recorded video evidence too.
Map editing problems
Walls cannot be moved to match layout. Carpets detected almost impossible to correct. Pause button doesn’t work.
Cannot remap to find hidden rooms. I have a closet that cannot be cleaned because the initial map didn’t see it, and there is no way to use the app to find it.
It’s a mess! The app product manager should be fired.
Cannot remap to find hidden rooms. I have a closet that cannot be cleaned because the initial map didn’t see it, and there is no way to use the app to find it.
It’s a mess! The app product manager should be fired.
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The mapping function is terrible
It can’t correctly map the space in the middle. It can only map the outline of the floor plan
So many bugs and issues
I do NOT recommend this app or robot at all. The app constantly has glitches, it says the robot cannot connect, I can’t access the map, and no amount of resetting or restarting or troubleshooting is working. Keep in mind I’ve only had this robot vacuum for a month, and there are so many issues already. Not worth the money at all
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Latest app update shows issue with carpet editing. Cannot save carpet edits in iphone
Latest app update shows issue with carpet editing. Sometimes some clothes that was accidentally on the floor while mapping is added as carpets which i cannot remove. Now i have to choose between avoiding carpet, vacuum carpet, washing carpet or crossing carpet. I cannot delete carpet. Please include delete carpet button.
Show more
Was great, now???
Loved this robot and recommended it to many friends over the years, but recent updates have caused issues of it going in circles, not finding home base etc. Trouble shooting did not help. Update - customer service and tech support was amazing and fast. Issue resolved. This bot and company deserves 5 stars for how it performs and its customer service!
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Latest app update shows issue with carpet editing. Cannot save carpet edits in iphone
Latest app update shows issue with carpet editing. Cannot save carpet edits in iphone. I dont have carpets but floor mats that is misidentified as carpets. Most days i remove the floor mats but some days if I forget, I then go edit the recognised carpet from the map editing option in the app.
But the carpet editing option cannot be done as there is no save button. I think the previous update didn’t have any issue with carpet editing. Please bring back the older settings.
But the carpet editing option cannot be done as there is no save button. I think the previous update didn’t have any issue with carpet editing. Please bring back the older settings.
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Невозможно пользоваться приложением
не грузит карту и ли выдает ошибку подключения
Need improving
I purchased the narwal free x ultra. Overall, I’m happy with the product although there’s a few things that are left to be desired.
First, it needs to mop closer to the edge boards. I can see it mop and it leaves 2 to 3 inches maybe more of a gap around the perimeter in many of the areas.
Second your scan mapping isn’t accurate. It blends multiple rooms together, even though there’s doors. Very hard to edit it afterwards very tedious.
Third when cleaning a room I understand it does the perimeter first, but I would like an option for the vacuum to go both ways around the perimeter and then proceed in the middle
Fourth I would like to see some kind of fluid indicator. So many times I go upstairs and put the vacuum running downstairs only to find out it’s out of water and then I have to go back downstairs and deal with it.
Fifth for the love of God, put the starless mode off by default, please. I almost had an accident the first time I got this machine. Whoever thought that was a good idea should be told it wasn’t. It’s fine to have the option but go with the majority. And the majority of people have basements and stairs, even some steps.
That’s all for now.
Update. For the love of god let us edit the carpet. I hate how the vacuum detects it incorrectly.
First, it needs to mop closer to the edge boards. I can see it mop and it leaves 2 to 3 inches maybe more of a gap around the perimeter in many of the areas.
Second your scan mapping isn’t accurate. It blends multiple rooms together, even though there’s doors. Very hard to edit it afterwards very tedious.
Third when cleaning a room I understand it does the perimeter first, but I would like an option for the vacuum to go both ways around the perimeter and then proceed in the middle
Fourth I would like to see some kind of fluid indicator. So many times I go upstairs and put the vacuum running downstairs only to find out it’s out of water and then I have to go back downstairs and deal with it.
Fifth for the love of God, put the starless mode off by default, please. I almost had an accident the first time I got this machine. Whoever thought that was a good idea should be told it wasn’t. It’s fine to have the option but go with the majority. And the majority of people have basements and stairs, even some steps.
That’s all for now.
Update. For the love of god let us edit the carpet. I hate how the vacuum detects it incorrectly.
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