Narwhal
Great
greta vacuum, but why must it log me out!
love the hair tangle free and its been very good on that front for about 2 years+ but why does a vac app need me to sign in and if it must why does it auto log me out and not use the apple keychain/passwords! for that it drops to one star from 5, waste of my time trying to log back in, its a damn vac not a bank!
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Good
Works very well! recommend highly
Supreme Customer Service
We have been using Narwal Freo Z for more than a year now. Very satisfied with its performance. Their customer service is impressive!
Garbage company
Horrible customer service
Will absolutely buy this brand again
Ours is still going strong with little to no issues. Will definitely buy Narwal again when it’s time to upgrade!
Narwal Freo X Ultra
Own it over 2 years. Good for condo or apartment
Bestie
Biggest help .. don’t think just buy it 😊
Worked great, then didn’t
In the past two weeks, the vacuum has literally gone one square foot, claims to have mopped and vacuumed my whole house, and returns to the base. I’m deleting the app and reinstalling. Fingers crossed this works because this is waaaaayyyy too expensive of a system to fail less than 6 months into ownership.
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Terrible Map Editing
The placement of room dividing lines is very imprecise and almost always results in errors. Absolutely awful when trying to divide an open-plan kitchen/dining/living area. It makes the device almost unusable because I cannot divide the larger room by surface type and cleaning preference. The app does not take advantage of the iPad’s larger display- it just gives you the same screen as it does on an iPhone.
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Good app
Nothing to tell
Please improve
For a $1500 product, this app and the software is very lackluster. Please improve this app and make it more modern and reliable and add some more customizability. You have no business making a product that is so ridiculously expensive for it to have a subpar app like this. PLEASE improve this
Great until app didn’t connect to vacuum anymore
First nine months of owning my Narwal was amazing. Then suddenly the app wouldn’t connect to the vacuum. Tried rebooting numerous times but no success. Now I can only run vacuum from on/off button. Very disappointed.
No option to disable some operations
No option to disable these two operations: 1) mop drying 2) dust cabinet disinfectant. These operations start after every mop and vacuum and take a VERY LONG TIME. I want to disable them and manually do it. Everything else is great about the app and the robot. Please give us options to disable the two operations s.
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Workhorse of a Vacuum
We bought the Flow 2 vac/mop for a large home. The Flow 2 could easily be used in commercial settings. It is a heavy robust machine. Vacuums well & mops even better.
The app easily mapped out our main floor of about 1800 sq ft. We added a lower space of 800 sq ft as a 2nd map.
It was easy to set up a daily schedule for the robot with the desired tasks. First, you choose the device, then you choose the desired map to set the tasks for the specific space.
The app is pretty intuitive & loaded with features & monitoring so you know the status of items, such as the dust bin.
It would be helpful to have help bubbles for the views with icons.
Overall, the system works so well, we ordered a 2nd Flow 2 for upstairs areas.
The app easily mapped out our main floor of about 1800 sq ft. We added a lower space of 800 sq ft as a 2nd map.
It was easy to set up a daily schedule for the robot with the desired tasks. First, you choose the device, then you choose the desired map to set the tasks for the specific space.
The app is pretty intuitive & loaded with features & monitoring so you know the status of items, such as the dust bin.
It would be helpful to have help bubbles for the views with icons.
Overall, the system works so well, we ordered a 2nd Flow 2 for upstairs areas.
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Pathetic service
Customer service is pretty bad. Even technician who comes for installation doesn’t have any idea on required details to ensure the warranty and he changes his words when we identity any technical issues with product. Not trust worthy at all.
Quick mapping never mapped
I run the quick map over 20 times but never was a map saved. Always shows zero mapped area. Extremely frustrating!!! And an angry customer
Network error reconnecting
Network error reconnecting
Can’t connect
It simply can’t connect to the robot. Bought the device today and will return it tomorrow.
terrible app. it crashes while mopping.
you can’t see the completed areas. always shows network error
